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Everything posted by BrianInWA

  1. Thanks, Ron: Premium license reactivated successfully, Portal account login reset and working again. Life is good! 😉
  2. Maurice, Good advice about the portal. That was the first thing I tried, but my two attempts to log in there met with the dreaded: I'm darn sure I've been in there many times over the years for other issues ; and I use a password wallet, so I'm not sure what's changed. Perhaps the two anomalies are related? Thanks Anyway
  3. AdvancedSetup / Ron, License info sent via private message. Note that I have had a Premium license since 2013. Brian
  4. I just installed 3.8.1 over my up-to-date Premium build and ended up (after a reboot) with this: Do I no longer have a Premium license?
  5. I'm now over 23 minutes in to a manually-initiated threat scan, with the following apparent hang point: Here's my current configuration: Suggested next steps? Thanks.
  6. Two pop-ups that I can recall seeing. Note: if you run the tool under a non-admin account (and pass the UAC challenge) then the zipfile ends up on the Admin desktop, not the one you started under. It took me a couple of minutes to figure this out and relocate the file; some may find this behavior confusing. Just a heads-up. mbst-grab-results.zip
  7. Experienced first BSOD in weeks shortly after installing. I tried to get a shot of the blue screen display but wasn't fast enough. Looked like it crashed in network stack (TCPIP). If I see a second crash before this is figured out I plan to roll back to previous release. Ciao!
  8. OK, here's my data point: This morning Task Manager shows an uptime of 2 days since I installed I don't think it's too soon to theorize that you have, indeed, corrected the WP bug! Oddly (and perhaps coincidentally), I've seen other performance impacts; notably a significant decrease in MS Word launch time. All in all, I'm a happy camper. Thanks!
  9. That's great news! I won't be able to update the machine in question until Saturday night or so, but I'll do so promptly once I return, and will let you know the outcome. Thanks so much!
  10. Sad to report that it ran for only 15 minutes following the reboot with WP enabled; crashed with different stopcode this time (see below). Am uploading the compressed zip to Filemail as usual. ETA 1:26
  11. @dcollins Just made the setting changes and restarted. You'll definitely hear back from me (with a new dumpfile) if there's a regression; otherwise you should interpret no news as good news... Thanks, Brian
  12. Are you sure about that? I re-enabled Web Protection immediately after installing the 2/23 release (4..2.2?) and my machine crashed within 10 minutes. The dump file from that is already uploaded; have you studied it? I'll re enable WP (again) if you insist, but why exactly should I expect a different outcome? Brian
  13. Yup, running version shown below (installed yesterday). Seems to be stable as long as Web Protection is disabled. Brian
  14. Nosferatu_UK: For what it's worth, that's the exact BSOD I see. I've uploaded a bunch of files (incl. dmpfile) for their support folks to analyze; they're obviously motivated to get to the root of this problem and have been very responsive to this point. As a middle ground between "don't start MBAM at boot" and "live with frequent crashes" I've found that disabling Web Protection seems to work well. So far.
  15. Thanks for your help so far Devin. Task Manager says my system ran all night, so I guess I'm stable with MB3 disabled (though seriously exposed to threats). I'll definitely look for a (probably massive) dmpfile if and when I blue screen again. If it's anywhere close to memory size I'm not sure how I'll get it to you... I wasn't aware that this forum offered a PM feature; sorry about posting directly earlier rather than using PM as you requested. I will check your PM next. Regards, Brian
  16. dcollins: I've checked in all the usual places and there's no new dumpfile to be found. However (even after restarting) Malwarebytes 3 will not return to Premium mode. If I reenter my original key/ID it complains about "too many devices activated"... This is pretty important: I need the protection, and anyway with the Web Protection feature turned off I'm guessing I won't be experiencing more BSODs anytime soon. Any guidance on how to get past this, so I'm at least back to where I started 8 hour ago? Bedtime now; will check back with you in the AM. Thanks.
  17. dcollins: As you suggested I turned on driver verifier and also requested a complete memory dump. The latter turned out to open a whole can of worms as my machine has 16 GB of RAM and the pagefile was way too small... After restarting I got repeated stopcodes saying Driver Verifier had detected a problem with ahcache.sys. Finally broke out of that loop by booting to safe made and turning off Verifier. For some reason I'm not seeing a created dumpfile (lookin in C:\Windows) so will try to figure out what went wrong there. Possible it's balking at the 16 GB, tho set the max pagefile size at 17,000 MB... My case numbers from 2015/16 are in Post #6. Repeating them here: Case 820485, Case 841097, Case 927247, Case 981365. More when I track down the dumpfile. Oh, and Malwarebytes is now starting in "Free" mode, even though I've been licensed for Premium for years. Sigh...
  18. Porthos: The quoted case was (as I clearly noted) from 2015 -- almost 2 1/2 years ago. Yes, I have a new mobo now, but the system image is the same. It's actually a little annoying that you assumed I didn't know which computer I'm sitting in front of...
  19. Reply to Porthos: Between 8/17/15 and 3/14/16 I opened no fewer than four support cases to address a chronic performance problem: Case 820485, Case 841097, Case 927247, Case 981365. MY DESCRIPTION: “I’ve seen MBAM.exe consume 75-90% of an AMD Athlon 64 X2 5000+ (dual-core) for hours at a time. During that time it does little or no disk or network I/O and remains basically constant in terms of private memory. The system is usable but performs like it’s dipped in a vat of cold molasses… This happens EVERY time Windows starts – whether on a restart or a cold re-boot. Please pass along to your QA folks my VIRTUAL CERTAINTY that this problem arises because the initialization is taking place under an account lacking Admin access (for whatever reason). My inclination is to totally uninstall MBAM (except for the Premium license key) and then reinstall under an account that’s a confirmed member of the Administrators group. (I may have ‘run as Admin’ for the previous install, I can’t remember.)” MB SUPPORT RESPONSE: “Ok, thanks for the update, as far as I know QA cannot replicate this in any way.” ==> Basically “we give up” after 6 months elapsed, 4 support cases and me telling them what the problem was! So on my own I finally figured out (via Sysinternals Procmon) that the product directory hierarchy had been created under an account other than the Local Admin, and the scanner was stupidly logging file access errors and retrying forever (as if the access problem would somehow go away) – killing the CPU in the process. Of course I immediately ran MBAM-CLEAN and then reinstalled MBAM under a Local Admin account. No effect, likely because the product directory hierarchy had been created under an account other than Local Admin and was not fully removed by the uninstall, so the scanner kept bouncing off it forever. Grrrr… The only thing that finally worked was to force the scanner to run under a local admin account. You are seeing the result of that. If I remove the startup flag the whole damn problem will start again. Not gonna happen. To reiterate, the current failure (which has been reported by many others) showed up for the first time on a new machine just last week following the upgrade I cited earlier. I’ll bet you money that flag turns out NOT to be at the root of the problem.
  20. Attached mb-check-results.zip as requested. mb-check-results.zip
  21. Since upgrading to version a few days ago my Win 10 Pro 64-bit system has been blue screening with SYSTEM_SERVICE_EXCEPTION in the mwac.sys driver. It happens a few times each day, even when I'm not browsing (in Chrome); today I was editing a reply in Outlook when it dumped. Perfmon report and SysnativeFileCollectionApp zips are attached. Thanks for any help! Perfmon Report.zip SysnativeFileCollectionApp.zip
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