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THANK YOU!!
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want to check if I have new component package update: 1.0.262
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Yes we can close this ticket! You have been wonderful!
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Sophos said the computer is clean. AND this machine is still functioning as normal. SophosVirusRemovalTool.log
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Blocked.txt
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Dear Rui /Android8888, Hubby is nuts. The computer is still fine. (I think sometimes he has no idea what he is doing!) I checked everything today and there Zero crashing, hanging or bugs!!! So I think the issues with MindSpark & its companions IS RESOLVED. I have also given orders that any required downloads will be handled by me and HE IS NOT TO DOWNLOAD ANY PROGRAMS AT ALL! I think that will prevent future issues if MindSpark is truly gone. He tells me he only downloads things recommended by KimKomando, (Dumb!) He is Books, I am FoundMarbles online, here, and it is me you have been dealing with. Books would never have the patience. Its been a couple of years that the problem has dragged on. We both thank you!!
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OK, ADWCleaner found nothing, the Malwarebytes website IS NOT getting blocked on this machine. The Malwarebytes scan is attached here. SCAN.txt
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Hi, Rui, The original problem appears to have returned!! My boss-spouse is presently working on (and screaming at) that machine. I should have access shortly and will download the FRST.txt file and Farbar and produce a new scan. The Malwarebytes website that is being blocked is on machine # 2 which I use when I can not get on # 1. The blocked website report is attached here. I swear, machine # 1 is making me crazy. I can not seem to get to a cure. The problems always return. I am really at my wit's end! (As is my boss) I have not yet checked for this particular problem on problem machine # 1. Blocked.txt
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Just to confirm: My thanks to you for all your help! Three days running and all is still well and working. That machine had been bugged for a year! I'd do scans and clean ups and it would last an hour or two. This is the first time in over a year that it has functioned in a normal fashion. No more hanging and crashing! Thank you ever so much! I will never know how it got in. We have Webroot, Malwarebytes Anti-Malware Premium and windows defender of course. Malwarebytes is always set for web protection. It all seems good now! Oddly, it sometimes block the malwarebytes website! You can see this in the screenshot.
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No, Home Base 2 is a database program for booksellers. However, I just went through all the programs PSI wanted updated. Many were from an old hard drive and no longer applicable so I simply removed them. I then went through the other old hard drive foldders one at a time and removed all that predated the purchase of the new computer. Then I ran the delfix and after all of that, I ran Cleaner and registry cleaner. No bugs, pups or pums showed up on any final scans. Today's efforts seemed to bring things back to normal. So, with crossed fingers and a prayer, I say, "I think we are indeed, done here!" If it is not normal by morning I will download the FRST.txt again and download farbar again. For now, I'll just wait and see if the new normal will last. Thank You again!
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This is too depressing for words! The computer seem well until this morning, now its worse than ever! Absolutely every thing is "Not responding". Our home base 2 data base crashed 3 times in a row. Worst of all, we earn our living on that PC! Browsers are not responding for minutes at at time. I have the PSI scanning now as per your instructions. It seems to be taking forever! Obviously I never got as far as DelFix. Malwarebytes scan showed no threats. I am at a complete loss trying to understand what is bugging that danged PC. I am writing this from another machine.
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Have cleaned and reset all browsers, ran sophos and it said the computer is clean. AND it is working much better! Thank You Again!
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Does Sophos take a long time, it's running now but the progress bar is really moving slowly. I am on another machine while it does it's scan. I am assuming it is a slower scan than any of the others, is this correct? Also the machine we have been working with has 2 accounts, "User" and administrative. It is the user account we work on because it has (Unbelievably!) more freedom. When they chaned us over fro windows 7 to windows 10, this was the way MS set it up. SO, do I need to go into the other account tp clean and reset the browsers there as well? I am thinking the answer is likely yes, even though we never work in the "Administrator" side of that machine.
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So far so good! The problem was not pop-ups. What ever it had installed was dragging everything on the machine to a crawl or else forbidding anything to be opened and sometimes a reboot would work and sometimes not. All documents, spread sheets and browsers are opening in wghat appears to me to be a normal fashion, now. Thank you so much for the help!
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I think this is what you have been trying to get me to produce. I do apologiseagain for my stupidity! Fixlog.txt
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Sorry, now I feel pretty stupid. I thought farbar would generate that Fixlist.txt I am really sorry for being so dense! I did not download that file prior to downloading Farbar. I will do so now! I am assuming the original Farbar download will work with that file. I should have the proper files supplied to you shortly. THANK YOU SO MUCH FOR YOUR PATIENCE!!
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Hi Rui, OK, I have done all that you recommended but STILL FAIL to generate the fixlist.txt scrip and I did do it from the Desktop and again I am sending the screenshot of the result. Though it said there is such a file in the folder/directory where the tool is, I can find no trace. All other reports are attached here. Addition.txt FRST.txt MWBS.txt Rogue Killer.txt
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It's OK, I just clued in! When I copied your instruction post to notepad, those were the notations for the pictures you posted, which, of course, notepad does not copy BUT it did note where they had been in in the text.
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Clarification Please: Okay, please go to VirusTotal and submit, one at a time, those files for an online scan and post the correspondent links to the detection results in to your next reply. I'm not clear about what you are telling me to do here: Are you Talking about the lines of the text reports from those scans you had me run?
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P.S. It would appear that the computer is now clean. I will be working on it and hope that all the bugs and pups stay gone. Todate, I have used all of the tools you recommended but within 24 hours it was chock-a-block full of "Mindspark pups, pums and crap. I will not know if it is staying clean for a few hours BUT I expect the changes made to Google Chrome will be the biggest difference! Thank You for your time and attention!
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I have followed your instructions to the very best of my ability. I finally figured out why I could not see the text files I was saving to the desktop. There seemed NO POSSIBLE WAY to generate a fixlist.text and at no time could I generate "fix has been completed" message Thetext docs were saving on the OTHER user desktop and I am now sending them all in order. There were some things I did not understand as follows: NYAS.png, Spcusrh.pngRun, V7SD4EI.png, tLsXbWy.png (I never saw anything with those code letters or the affixed .png extension I hope that in spite of that, that I have done things correctly! Addition.txt FRST.txt AdwCleaner[S16].txt JRT.txt 2017.10.25-Zemana.txt
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I am needing to copy ADWCleaner text here, it will not save to the desktop! I can open the log files with the cleaner open but nothing will make it save to desktop, though it says it is saved there! It is not there so I cut and pasted here before moving on to the next step. I still can not generate a fixlist.text so am just enclosing the farbar texts that were generated. # AdwCleaner 7.0.3.1 - Logfile created on Wed Oct 25 16:52:45 2017 # Updated on 2017/29/09 by Malwarebytes # Database: 10-17-2017.1 # Running on Windows 10 Pro (X64) # Mode: scan # Support: https://www.malwarebytes.com/support ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** No malicious registry entries found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries. ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries. ************************* C:/AdwCleaner/AdwCleaner[C0].txt - [3645 B] - [2017/2/28 20:59:24] C:/AdwCleaner/AdwCleaner[C2].txt - [1814 B] - [2017/3/29 4:29:11] C:/AdwCleaner/AdwCleaner[C3].txt - [2182 B] - [2017/3/29 19:11:36] C:/AdwCleaner/AdwCleaner[S0].txt - [3519 B] - [2017/2/28 20:50:19] C:/AdwCleaner/AdwCleaner[S10].txt - [1993 B] - [2017/10/19 17:1:0] C:/AdwCleaner/AdwCleaner[S11].txt - [1941 B] - [2017/10/22 21:15:26] C:/AdwCleaner/AdwCleaner[S12].txt - [2176 B] - [2017/10/23 3:39:39] C:/AdwCleaner/AdwCleaner[S13].txt - [2035 B] - [2017/10/23 4:55:58] C:/AdwCleaner/AdwCleaner[S14].txt - [2104 B] - [2017/10/24 14:42:58] C:/AdwCleaner/AdwCleaner[S15].txt - [2174 B] - [2017/10/25 16:49:5] C:/AdwCleaner/AdwCleaner[S1].txt - [1882 B] - [2017/3/29 4:27:39] C:/AdwCleaner/AdwCleaner[S2].txt - [1622 B] - [2017/3/29 19:10:23] C:/AdwCleaner/AdwCleaner[S3].txt - [1577 B] - [2017/3/29 21:9:18] C:/AdwCleaner/AdwCleaner[S4].txt - [1970 B] - [2017/7/24 16:59:43] C:/AdwCleaner/AdwCleaner[S5].txt - [1485 B] - [2017/8/4 21:6:10] C:/AdwCleaner/AdwCleaner[S6].txt - [3240 B] - [2017/10/16 19:55:12] C:/AdwCleaner/AdwCleaner[S7].txt - [2708 B] - [2017/10/16 20:18:47] C:/AdwCleaner/AdwCleaner[S8].txt - [2777 B] - [2017/10/16 20:22:12] C:/AdwCleaner/AdwCleaner[S9].txt - [2449 B] - [2017/10/16 20:54:37] ########## EOF - C:\AdwCleaner\AdwCleaner[S16].txt ########## Addition.txt FRST.txt
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I can not seem to generate the fixlist.text. When I try to run as administrator I get what you see in the screen capture. I do have new scan text but can not seem to get the fixlist.text, I can not imagine what I am failing to do but so far have not got through step one of your instructions. I will try switching users and see if that works any better.
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Either the last set was correct or this one will be. I have been easily confused since MS made my PC have 2 accounts User Name and administrator and I think to act as administrator I must "Switch User". I'm sorry if I've been a bit of a pain getting the correct scans to you. Addition.txt FRST.txt
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OK, I think I did it correctly this time. Addition.txt FRST.txt
