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About ArKay99

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  1. Hello exile360, and thanks for responding so quickly. I found that link in the automated reply from my post. I would have gone there first, but there was no apparent link to do that until the automated reply came up and it was in the "Reveal hidden contents" button. I've filled out the form and submitted the content of my post to the ticket. If I've not seen the link you provided, my bad, but I guess it should be made more apparent... jmho.
  2. My apologies if this isn't the correct place to get this resolved, as my explanation below will show. If this is not the proper place, could it be moved to the proper place, as I only have one day left on my subscription. I responded to the Renew Now notice last week. I clicked the button in the popup (when I start the machine). It showed the renew price of $24.95 for a 1 year subscription for one device. It took me to the store where my Shopping cart showed that and offered the payment options of one of 4 credit cards and PayPal. I clicked on PayPal and it looked like it was working, only to pop up what seems to look like the PayPal window but instead of a nicely formatted graphics output it is old style text, text links, and old style buttons. If I click on the OK button, nothing happens. If I click on the 'Agree and Continue" button it shows a little wait cursor and then a few seconds later brings me back to the Secure Checkout page but with the addition text showing "The fields in red must be completed before you can continue" (I'm paraphrasing because I don't remember exactly the wording) however, there are no fields, and no red indicators. When I click on Customer Support link at the bottom of the page I just go into an endless wait state with a spinner and no resolution. The process is the same when I use the renew button in the MWB app. I thought there might be a problem with the site on either end at the time, so I thought I'd wait and it would get fixed. This morning, MWB shows I have one day left on my subscription and I went to renew and I'm having the same issues. What concerns me further is that I've made numerous attempts to PayPal attempting to new, and am wondering if these attempts will be charged to me upon finally getting the problem resolved. Any help would be appreciated, as I really do wish to continue using MWB. However, if I lose the update price and have to redo all my exceptions (many) I will have to reconsider.
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