SineNomine

Thank you for your response, and I understand all you have said. Agreed Malwarebytes is the best. I have had only one bad driver install, which I was able to reverse back from and flag it with never update. Thankfully I do have an image created every day. Actually 2 images, because I don't trust a single software, as well as a system restore point every day.

Thank you for the information, most appreciated. I'll remember for future use. That's odd I have that option turned off. I know. _______________________________________________ Do you have any comment to make on DriverMax, support comment? Are they wrong?

Thank you. This post includes some important information from DriverMax Pro Support. The history of how I am asking for this to be addressed is because a few days ago, Malwarebytes was preventing a recent Windows Update from being installed. I was getting a "Something did not go as planned" and the installation had to be reversed. Some research revealed that if I uninstall Malwarebytes the update could be installed. Reluctantly I uninstalled knowing it would erase all my whitelisted items and the windows update successfully happened, and I reinstalled Malwarebytes. (That issue should be addressed by Malwarebytes too, I can't replicate it anymore because I solved it). Simpy closing Malwarebytes for the instalation of the Windows update did not work. Sometime after that as soon as DriverMax Pro found a driver that needed updating, Malwarebytes quarrantined a DriverMax file rendering the program inoperable. I had to reverse the quarantine. I've been using DriverMax Pro since March 2023, and yes there were problems I discovered in April 2023, and I asked DriverMax if I should be concerned, because Malwarebytes DID find some PUPs. On their advice I whitelisted DriverMax, and since doing that I had no adverse experience of using DriverMax. The program has operated efficiently and not done anything visibly annoying. Here is a transcript of the dialogue I had with DriverMax Pro Support. (My Request for information is pasted first, followed by DriverMax's Reply. The Reply has some important information). My Request includes the log at the time from the Malwarebytes software Dear DriverMax, MalwareBytes is finding the following and wants to quarrantine. Do I Quarantine or ignore. Thank you for your assistance. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 4/30/23 Scan Time: 8:42 AM Log File: 1fbf3d42-e6df-11ed-83bd-a8a1596e232d.json -Software Information- Version: 4.5.27.262 Components Version: 1.0.1991 Update Package Version: 1.0.68762 License: Premium -System Information- OS: Windows 11 (Build 22621.1555) CPU: x64 File System: NTFS User: System -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Scheduler Result: Completed Objects Scanned: 350138 Threats Detected: 25 Threats Quarantined: 0 Time Elapsed: 5 min, 45 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 15 PUP.Optional.DriverMax, HKLM\SOFTWARE\CLASSES\.dmx-info, No Action By User, 12922, 811914, 1.0.68762, , ame, , , PUP.Optional.DriverMax, HKLM\SOFTWARE\CLASSES\dmx-info-file, No Action By User, 12922, 811915, 1.0.68762, , ame, , , PUP.Optional.DriverMax, HKLM\SOFTWARE\CLASSES\innodmx, No Action By User, 12922, 811916, 1.0.68762, , ame, , , PUP.Optional.DriverMax, HKU\S-1-5-21-1246235688-2040418567-2376503442-1001\SOFTWARE\INNOVATIVE SOLUTIONS\DriverMax, No Action By User, 12922, 811919, 1.0.68762, , ame, , , PUP.Optional.DriverMax, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\DriverMax Notification, No Action By User, 12922, 814654, , , , , , PUP.Optional.DriverMax, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{CBE575CE-65AA-4322-BAA7-BADF13E91B92}, No Action By User, 12922, 814654, , , , , , PUP.Optional.DriverMax, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\LOGON\{CBE575CE-65AA-4322-BAA7-BADF13E91B92}, No Action By User, 12922, 814654, , , , , , PUP.Optional.DriverMax, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\DriverMaxAgent, No Action By User, 12922, 814654, , , , , , PUP.Optional.DriverMax, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{A3A18A13-98C5-449F-A195-2648A71664B6}, No Action By User, 12922, 814654, , , , , , PUP.Optional.DriverMax, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\LOGON\{A3A18A13-98C5-449F-A195-2648A71664B6}, No Action By User, 12922, 814654, , , , , , PUP.Optional.DriverMax, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\DriverMaxWelcome, No Action By User, 12922, 814654, , , , , , PUP.Optional.DriverMax, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{5D9DE22D-295F-49EB-86A3-5778365991CD}, No Action By User, 12922, 814654, , , , , , PUP.Optional.DriverMax, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\PLAIN\{5D9DE22D-295F-49EB-86A3-5778365991CD}, No Action By User, 12922, 814654, , , , , , PUP.Optional.DriverMax, HKLM\SOFTWARE\WOW6432NODE\INNOVATIVE SOLUTIONS\DriverMax, No Action By User, 12922, 811917, 1.0.68762, , ame, , , PUP.Optional.DriverMax, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\DMX5_is1, No Action By User, 12922, 811918, 1.0.68762, , ame, , , Registry Value: 1 PUP.Optional.DriverMax, HKU\S-1-5-21-1246235688-2040418567-2376503442-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|DRIVERMAX_RESTART, No Action By User, 12922, 814654, 1.0.68762, , ame, , , Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 3 PUP.Optional.DriverMax, C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\DRIVERMAX, No Action By User, 12922, 811906, 1.0.68762, , ame, , , PUP.Optional.DriverMax, C:\USERS\PC\APPDATA\LOCAL\INNOVATIVE SOLUTIONS\DRIVERMAX, No Action By User, 12922, 812461, 1.0.68762, , ame, , , PUP.Optional.DriverMax, C:\USERS\PC\APPDATA\ROAMING\INNOVATIVE SOLUTIONS\DRIVERMAX, No Action By User, 12922, 812462, 1.0.68762, , ame, , , File: 6 PUP.Optional.DriverMax, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverMax\DriverMax.lnk, No Action By User, 12922, 811906, , , , , FEF4F56DAAFCE2C730AB041C899FE7F9, 072DC572FE4BC4150B4AD79C1AA4F647DEF9058B899393B3D62DD3AEFCF5E41A PUP.Optional.DriverMax, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverMax\Uninstall DriverMax.lnk, No Action By User, 12922, 811906, , , , , B4A70C2631741EC854FD8953A96855A1, 2BBA931439608895E67F126B71A032A24E2A291D7EB6C4A8AD876C0024E7FF2F PUP.Optional.DriverMax, C:\USERS\PC\DESKTOP\DRIVERMAX.LNK, No Action By User, 12922, 811910, 1.0.68762, , ame, , AFBCD31CEFA4D0758D5182E2551197E3, F5E9CC8799727E98F39CEFED2E0757AF26C4027709E1B4E7236301005D6171DC PUP.Optional.DriverMax, C:\WINDOWS\SYSTEM32\TASKS\DriverMax Notification, No Action By User, 12922, 814654, , , , , A1285253938EDF030973AC4ADE845917, 1A06A958339C4EE4A33116BAE02DDDCF6242AF058104244FE093A6976CCD604D PUP.Optional.DriverMax, C:\WINDOWS\SYSTEM32\TASKS\DriverMaxAgent, No Action By User, 12922, 814654, , , , , 66BBD441113A31EB45C2A0BF2894DD2B, D4D95819C1347DB2925D9E8C5A8E9C980417DD17DB3BFF95988630C80B41FCA4 PUP.Optional.DriverMax, C:\WINDOWS\SYSTEM32\TASKS\DriverMaxWelcome, No Action By User, 12922, 814654, , , , , 0CB3626AF24972B9F140195D07D0564A, 71A10B15FD1047C3AB7C628E41ECCFBEF22000AA78CF1172E4402DC51387AC72 Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end) Reply from DriverMax Pro Hi, Thank you for writing to us. Sorry for the delayed answer. Our programs are FREE of viruses and Trojans. We are aware of the issue and keep fighting to solve this false positive. AppEsteem, a software company, added us to a malware list. When we contacted them, they removed our software from that list - but it was enough for antivirus companies to list us. Since January 2023, we have kept sending emails and filling out web forms to remove us from virus databases. Please try adding our program to your antivirus program's exception list. If you can not do this, please send a false report to its support team. That way, you can help us fix this issue since they are not responding to our messages. Antivirus companies try to detect as much malware on your PC as possible; otherwise, you wouldn't buy their product. The competition between antivirus companies forced them to sometimes see harmless files as "potential threats". Let's look at cookies: they are not evil at all. Sometimes websites store in cookies your browsing preferences, so they can offer you a better experience next time you visit them. However, you will find many antivirus and antimalware solutions, considering them "malware". This is incorrect, and the same practice applies to other harmful programs. Our suggestion is to report this as a false positive because: a. You agreed to install DriverMax, and it wasn't deployed on your PC without your knowledge b. You can deactivate it or stop using it at any time you like - and this is not something malware would allow you to do c. DriverMax is also listed in the Add / Remove Programs applet of your PC, allowing you to remove it from there as well d. You were informed about the way DriverMax works An application should be considered "malware" only if installed on a user's PC without their knowledge or with an improper description of its actions. If you want to continue using DriverMax, you'll need to follow the steps below to turn off Automatic Quarantine and PUP detection. 1. Open Malwarebytes 2. Click Settings (Gear icon in top right) 3. Click the Security tab 4. Scroll down to Detect Potentially Unwanted Programs (PUPs) and set to Warn User (or Ignore). Re-install DriverMax and when Malwarebytes shows a detection, choose Always Ignore. After the installation is complete, run a Threat Scan with Malwarebytes. Un-check any detections for DriverMax in the Scan Results and click Next. Choose 'Always Ignore' when prompted with how to proceed. Kind regards, Ane Mari Tache MB Scan Report.txt

All that is in that article has not happened to me. Malwarebytes has isolated one file and that is all, which stopped DriverMax from working. Since using DriverMax near the beginning of the year, I have found it to be a helpful, essential and efficient program for keeping drivers up to date. The article is for version 11. I'm using 15.1 I've not had any Potentially Unwanted Program notifications. Malwarebytes quarantined innostp.exe in the main instalation folder, rendering the program unusable till it was restored.

Malwarebytes quarantines files for DriverMax Pro. It is a legitamtate program and safe to use.

Thank you for that - I was guessing it could be a false positive be cause of the location. But I was not ruling out an attack to try and disable anti-virus software in general. I'm hoping that by having MalwareBytes and Windows Defender operating I'm more than adequately protected. For the record, I chose MalwareBytes over Bit Defender because when trying it out MalwareBytes seemed less intrusive for instalation, whereas Bit Defender wanted to change too many settings, and required logging in to operate, which for me has privacy issues. Thank you so much for your assistance.

Update Somehow (I don't know what happened). The icon disappeared and using Taskbar setting I have it returned. So the problem is solved. I'm not sure what would have changed the setting.

Windows Defender found a virus. Which it removed and recommended a reboot, which I did. On reboot Malwarebytes did not load. On trying to load the program manually it does not load. Looking at what the malware references according to Windows Defender it looks as though it has already done damage. So I ask these questions. 1. How can I get Malwarebytes to work again? 2. Why couldn't Malwarebytes erase the problem itself? The screenshot is from Windows Defender. Extra information on the Microsoft WD site does not seem to be helpful. Thank you.

Thank you for all that. As mentioned in my first post, I successfully updated by a fresh installation. I'll let you know if there are problems when it updates in the future. Thank you for your swift responses. Have a great day.

Thank you for the quick reply - It's in the zip file Capella 8.zip

Please be informed that when Capella 8 (Music notation software) updates to the latest version from within the software it fails because MB quarantines the software as ransomware. The only way to upgrade to the latest version is to download the latest version and install from scratch, which MB allows. This is the software in question Capella Software I am reluctant to set this problem as allowed for this folder just in case it weakens protection.

Until today, when I open Malwarebytes Premium 3.1.2 to the GUI it was more or less instantaneous. Today, It takes about 10 minutes to respond, and when finally it appears, it is a blank gui with "Not Responding" in the title bar. The rest of the computer seems to be operating fine as expected. This slow reaction for MB worries me a bit because I wonder if the protection could also be compromised. Thank you for any help provided.

Thank you so much for solving this. Your hard work is very much appreciated. Thank You

I tried out Maywarebytes and BitDefender: weighed them both up. BitDefender made too many intrusive and complicated changes to the computer as well as upset the running of the computer to the point that I had to restore an image, and I liked Maywarebytes because of its clean and straight forward interface and limited changes to the computer. Please MB fix this and prove I did not make the wrong decision. Thanks

As instructed in this article I have followed all the instructions including removing completely Version 1.0.xx and installing the latest 3.1.2.1733. Web protection will not turn on. It turned itself off about two hours ago. When I try to turn it on in settings the status changes to starting, then switches off again.

I've done all the things suggested above, and still can't get the proggy to activate. Very dissapointed. Similarly my Maywarebytes program is out of date, it used to install updates, now it says I don't have administration rights, When in fact I have. I am loosing confidence in Malwarebytes, and I need to get that confidence back.