HYPPS

All I did was restart my computer to run the Check Disk, which got stuck at 11% this time. I got another blue error screen this time kmode_exception_not_handled (win32k.sys) Had to reinstall my Kaspersky after that as it wouldn't open. See screenshot. Also the http://esurf.biz/?ssid=1443375439&a=1008083 came back after the check disk fail. So I changed the SYSTEM permissions to the shortcuts as something was changing them. Something is still in the system and is hiding well.

I seem to have found the shortcuts that were causing the problem by searching of Internet Explorer and found two shortcuts. C:\Users\yevgeniy riley\AppData\Roaming\Microsoft\Windows\Start Menu\Programs C:\Users\yevgeniy riley\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch "C:\Program Files\Internet Explorer\iexplore.exe" "http://esurf.biz/?ssid=1443375439&a=1008083" That was filled in under Target. I found a Video online about it so decided to search for any shortcuts. I'm new to windows 8.1, was using Mac, so the last encounter with windows was windows XP, and the whole user interface takes some getting used to in Windows 8. So I deleted the link in both the shortcuts and now when I search for Internet explorer and open it, it opens with the google homepage. See the screenshots if any of the other files look out of place, some have been modified in the last two days. So the only thing remaining is the BoBrowser choice under the defaults.

Here is the latest scan. I will try Check Disk again right now. Addition.txt FRST.txt

I got a Blue Screen, "KMODE_EXCEPTION_NOT_HANDLED (fltmgr.sys)" just then. Malwarebytes Anti-Malware Premium is running. The "your subscription in less than an hour" message had disappeared. Will let you know is this bug arises again, but so far I think the program has been activated properly. I ran both malwarebytes and Kaspersky internet security full scan. Came back clean, no threats identified/detected. So under the default web-browser choice In PC settings(screenshot above) I have Internet explorer and still BoBrowser. Don't know how to remove it from there, that is the only place I see it in and when it says choose application to open this using. esurf.biz(screenshot above) everytime I open Internet Explorer, is there anyway to get rid of this, resetting IE 11 settings doesn't fully reset it, changing home page, changing what opens when IE starts up doesn't get rid of it, it is persistent, and sometimes it links to other pages. So the infection is there, but its not threatening itself unless it sends me to a malicious website when I open IE one time, which is what I'm worried about. So the Check Disk you don't need me to try and run that again to see if its fixed, or its not required? Do I need to start a new thread or can you try and help me get rid of it? Thanks for working with me.

Thanks for understanding. Computers are highly complex and beautiful. I shall keep your time in mind, I appreciate the help.

I just wanted to post in here for completeness to anyone reading. I'm trying to find out what's wrong with my computer, why it keeps crashing with the Malware Removal Section. I contacted the help days before I went on the forum because I wasn't getting a reply, as it happened I got one reply off Tom after posting in the forums with a workaround but it was not a fix as to what was wrong with malwarebytes activation. "Twin" is currently looking through my system logs, trying to identify any problems to the things I described.

Yes I have removed and reinstalled it. 2015 Version.

Here they are. Addition.txt FRST.txt

I just got BAD_POOL_HEADER blue error screen while trying to type this post. Had to start again. I attached the first part. The Check disk came into a problem. Stuck at: "Scanning and repairing drive (C:):12%" then I hard restart and "Preparing automatic Repair", then "Diagnosing you PC", then blue screen "Automatic Repair Your PC did not start correctly" I just want to mention that I have to hold down the off button to get the PC to connect to the screen as about half the time the computer starts but doesn't connect to my display. Also my Kaspersky antivirus has just been corrupted with a malfunction and I'm going to try and reinstall it. Also would like to mention something called bobrowser under pc settings/search and apps/defaults/web browser and I cannot seem to find any specific information on how to remove it from there on the web. The reason I got malwarebytes is because I thought it would remove all traces of it. I got the browser hijacker after downloading some freeware which was bundled with it. I've attached some screen shots to show you where I see it. Also after restarting my computer, Malwarebytes Anti-Malware Home (Premium) 2.2.0.1024 displayes "Your subscription expires in less than 1 hour" even though I have only just bought my licence less than a week ago. I have also attached a screenshot for this. And I have also attached a screenshot of the esurf.biz page that opens up with IE 11 every time, no matter what I've tried, it is always there. (It used to redirect to random websites but now it stays like it is) As far as I am aware, I still have bobrowser traces and esurf.biz lurking every time I open IE and I get the feeling that they are somehow connected. I'm not a big tech person. Also problem with resetting IE 11 I have also attached some extra screenshots with some other issues I have been having, maybe it can help. What next boss? Fixlog.txt

Thanks for your reply. I was given this email reply: This worked in the end, but it came with an error, not sure what that means. After step 3 when I try and install the program it comes up with windows asks do you want to trust this unknown program from an unknown publisher and I proceed to run it. Then it gets stuck on C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\rules.ref and brings up an error box: I clicked to ingnore and it proceeded to install. It was able to activate after that and was able to download the latest version. I have just followed the instructions you provided but it still displays the same message when I try to change licence and enter my key again. I have also tried to click deactivate and it doesn't do anything. Uninstalling and installing again, I do not need to re-enter my key, it remembered that it was activated which is quite strange. It seems to be working fine, I was just trying to see if the malwarebytes would be able to connect to the internet with the solution you gave me but it still displays the message so unfortunately that didn't fix the internet blocking. Thanks

Hi, I started a topic and was told to come here for further help: https://forums.malwarebytes.org/index.php?/topic/174003-cannot-activate-software-says-not-connected-to-the-internet/#entry995733 I have purchased your Malwarebytes Anti-Malware Premium Licence a few days ago now, but when I try and activate the product it comes up with the following message: "Activating your licenceYou must be connected to the internet to activate your Malwarebytes Anti-Malware Premium license.Please ensure that you are connected and try again." I am connected to the internet, able to browse the web so the issue lies not with my internet connection but with the activating it software. I have tried to uninstall/install, restart computer, checked the time settings of my computer to be correct, IE as my default browser. Also want to mention that I get random blue screen errors on my windows 8.1 if its any use to finding a solution to the problem with activating malwarebytes anti-malware: bad_pool_headerirql_not_less_or_equakkmode_exception_not_handledpfn_list_corruptsystem_service_exception(tcpip.sys)I have Kaspersky Internet Security Antivirus, the scan reveals no threats. Also Malwarebytes anti-malware opens up and I am able to run the scan. Recently it has been coming up with nothing, but when I was running the 14 day trial it was coming up with 2-5 quarantine items every day. The first time I used it was when I got a browser hijacker and was getting constant pop-ups, so when I ran the scan it revealed 150+ quarantined items, many had the same name. I built my computer 8 months ago and have only used the kaspersky internet security since day one to protect against viruses, I was not aware that it didn't protect against malware. Windows blue error screen has been increasing in regularity, but it still seems random. It comes up when I'm browsing the internet, just starting the computer, just logged in, in the middle of a game, while editing photos, I have not been able to reproduce the blue screen. I came with an issue of it not letting me activate your software that I bought, ever since the browser hijacker, IE, Firefox and Chrome have been temperamental. I'm in education, I hope you can help me resolve this issue and protect my computer. Addition.txt CheckResults.txt FRST.txt

Here you go. Also want to mention that I get random blue screen errors on my windows 8.1 if its any use to finding a solution to the problem with activating malwarebytes anti-malware: bad_pool_headerirql_not_less_or_equakkmode_exception_not_handledpfn_list_corruptsystem_service_exception(tcpip.sys) Addition.txt CheckResults.txt FRST.txt

I have just purchased your Malwarebytes Anti-Malware Premium Licence, but when I try and activate the product it comes up with the following message: "Activating your licenceYou must be connected to the internet to activate your Malwarebytes Anti-Malware Premium license.Please ensure that you are connected and try again." Could you tell me what the problem is with this error message, I am connected to the internet, able to browse the web so the issue lies not with my internet connection but with the activation part of the software. I have tried to uninstall/install, restart computer, checked the time settings of my computer to be correct, IE as my default browser. I appreciate your help.