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  1. I recently did a fresh install of Windows and bought a key from Malwarebytes. When I try to activate I get the "Installation_token Not Found" error. I've reviewed plenty of other posts with this but none of the resolutions have helped me. No host file entries, no other anti-malware/virus software installed, etc. The support tool also hasn't helped with repairs or clean installs. I've attached those logs though. mbst-grab-results.zip
  2. Recently I was alerted that my Lifetime license, which was purchased from Amazon Digital Services, Inc., is Blacklisted. support ticket: 2695584
  3. I recently purchased a license for MB3. However, whenever I try to activate the product, I am prompted with "Unable to connect to the server" error. I've attached my logs bellow. Thanks in advance. mb-check-results.zip
  4. Hi, I have a lifetime license for MBAM Premium. I have reinstalled my Windows, it is the same computer. Microsoft knows that, MBAM apparently doesn't. I have contacted support on June 30. No reply yet.
  5. I purchased Malwarebytes for windows for up to 6 computers. I have a MacBook now and the license won't activate, this is the message I get. Product registered does not match key for entitlement. Now this license is an active license and I have 5 out of 6 available. What is the problem? Please help. Thanks
  6. Greetings. My recent problems with Malwarebytes started about a week ago, when for unknown reason Malwarebytes completely stopped updating (it failed to update automatically, and when i tried to trigger update process manually it failed as well, however no error pop-ups were shown and it looked like the program is simply stuck trying to update itself endlessly). Also, whenever i tried to access account information tab from settings, Malwarebytes kept showing me an error message, saying that it is unable to connect to license servers. Today i finally decided to attempt clean reinstall
  7. On the 25th of April I received my four identical activation codes for four Hewlett Packard 15 Notebooks running on Windows 10, successfully installed and activated all four. Unfortunately the #1 machine user downloaded a certain driver.download.ru even though all users are told that hey must not install anything without permission. Disaster as the only final remedy was to do a factory restore to Windows 8.0 and update from a USB to Windows 10 adding all new software and MS Office. The other three machines are all OK but I cannot now re-activate Malwarebytes on the #1 machine as
  8. Hello, I'm unable to activate my premium after upgrading to version 3. This is the first time I'm having this issue and I believe I have a lifetime premium subscription. Is it safe to upload a screenshot with my key? Many thanks for your help.
  9. Hello, I just downloaded MB3 and clicked the button to purchase, created an account on the website and purchased a 1 year, 1 device license but the confirmation screen doesnt show me an activation/license code and I never got an email for the purchase. I got other emails when creating the account but nothing for purchasing. In addition, when I refresh my dashboard, it doesnt say I have any subscriptions. What happened? Did my money get taken?? I see the money withdrawn from my paypal account already from Avangate INC. FYI. I have no idea what to do here...
  10. I had to do a fresh install of Malwarebytes on my PC today and now when I try to activate my license, it is grayed out. Wondering what to do to get my coverage back up and running. I only have a License Key, I do not have an ID to go along with it.
  11. Hi, I'm currently trying to enable my real time protection on my premium account, but everytime it doesn't want to activate and the button instantely jump back on 'disable'. I've seen on the web that the problem is frequent but i didn't fond any working solution. Thanks to you and have a nice day, Rattlesneak
  12. Please could anyone help,Ive done everything to get the activation key to work,I havnt an ID code to enter,it doesnt work anyway whatever I do,beginning to think Ive been scammed by Deentech?
  13. Hello, yesterday I bought Malwarebytes Premium for Windows and have problem with instalation of this product. I copy the key which was sended for me by email but I have a error MBAM 404102 " the licence key was not found. There is a problem with your licence key ......" Can You help me, please? I tryed to reinstallate my free version and install the new one Malwarebytes 3.2.2. from the website but have the same answer about licence key. I have good internet connection and dont have other antivirus programs on my laptop. In my account I can see that my Premium version is Activ.
  14. Hi, I'm unable to activate Malwarebytes 3 on a fresh installation of Windows 10 because, as I gathered from reading the forums, my licenses had not been previously deactivated when I uninstalled Malwarebytes 2 from my previous Windows installations. I wasn't aware I needed to do that every time I uninstalled Malwarebytes. I've opened ticket 2100261 with costumer support but haven't received any replies other than the auto-reply with instructions for activating MB3 the "normal" way. Obviously I've tried that already, as soon as I installed the installation of Windows 10 I'm using righ
  15. After a total hacking disaster I have had to completely reinstall Windows 7 from scratch. Malwarebytes Premium was installed and activated successfully before this occurred. After re-install I find that it is now impossible to re-activate Malwarebytes Premium and I get an error message as follows "The usage level has exceeded the max volume allowed. There is a problem with your license key and we are unable to activate your license. Please check your license details and try entering your key again. If you continue to have trouble please contact Malwarebytes support for assistance."
  16. Had premium subscription which expires in 4 days; Running Windows 7 Home with Mozilla. Paid for one-year renewal subscription. Copied and pasted ID number and Key. Have downloaded renewal and installed twice, Start Menu doesn't show it when searched, but when I click "About" on the actual program tab, Malwarebytes tells me that's what I am running. No matter what I try, when I open 3.2.2, message comes up that subscription expires in 4 days instead of one year from now. I have been working on this for three hours. Went to website; Tried to start chat; there is none on weekends. Sent email;
  17. I purchased a retail box of Malwarebytes (Anti-Malwarebytes Premium) and registered the first seat of three on June 30, 2016. This evening, I attempted to activate the 2nd seat of three, and was denied with a message which indicated my product had expired or the period in which my product could be activated.had expired. I need assistance from a representative at Malwarebytes to solve this problem. Can someone lend me a hand? Thanks! Ron
  18. I too am having the same problem. I sent them an email and hopefully they'll answer soon. I purchased Malwarebytes years ago and love it. This morning I tried putting in my license number and ID and the same message came up as yours.
  19. I had to reset my laptop. I had Malewarebytes installed and activated. However not that I am back on my laptop I had to download and activate Malewarebytes again. I now get a error message when trying to activate it. It is installed on my old desktop which I was using yesterday to do some research on how to fix my laptop. However that machine is not even connected to the Internet anymore. Below is a snippet of the error message.
  20. Hi, sorry to bother you all. Hopefully you can assist me on this issue that I am having. I brought my PC at my local GoodWill about 1 1/2 year ago. It came with this program and not its not letting me enter my serial key. First it said exceed the amount and now it says no key found. So as of now its free for 10 days vs lifetime. All of this happened about 4 days ago. I wrote the key down when I brought this PC from the GoodWill. I have no log-in just the key for the program. The reason why I had to reinstall the program is for some reason the web protection was not turning on. It rem
  21. I have an older version of malwarebytes that I bought in 2012. I have the key and id. Recently I had to reinstall my old computer and reinstall the program. When I try to activate, it says error 403, the usage level has exceeded max volume and that I need to contact support. I've already submitted a help ticket last week but got no response. Please help.
  22. I have used Malwarebytes pro for some years, the latest version being, installed from the download file mb3-setup-consumer- My subscription came up for renewal on 13th June. I renewed it that day and paid the renewal fee to Cleverbridge. They confirmed receipt and the payment is shown in my bank statement. Cleverbridge sent me a receipt with an ID and Key, which were unchanged from those I had previously.used. They also sent a download link to mb3-setup-cb.NT- I re-entered the ID and Key (by cut and paste to avoid errors), but Malware
  23. I just bought a licence after months of using the free version. However, whenever i try to activate the licence from within the application, I get an error message telling me that "Unable to contact licence server. Contact your system administrator for help". I don't know what to do. I'm fairly knowledgeable at this and i'm surprised that the program cannot connect to the internet. I'm using windows 10, and the firewall allows traffic to port 443, the program can also check for updates (like it has always been doing since i installed it, in the free version). I don't k
  24. My client purchased Malwarebytes for Business for 20 computers and received an ID and Key. The ID and Key work fine for activating the Malwarebytes Anti-Malware but will not activate the Anti-Exploit. We are copying and pasting the ID and Key, so it is definitely not a typo issue. Does the Anti-Exploit installation require a new and separate ID and Key from that of Malwarebytes Anti-Malware? If not, what is the problem? Replies are appreciated, thank you. - BJohnson
  25. I purchased Malwarebytes 3.0 Premium about 2 days ago and have not been able to activate since. I sent a message to support over 48 hours ago and still have not received a reply. When I try to activate Malwarebytes with my premium key it gives me the error: "MBAM404101 installation_token Not Found. There is a problem with your license key and we are unable to activate your license. Please check your license details and try entering your key again." I have checked my key multiple times, (copying and pasting it from email), and have tried uninstalling Malwarebytes and reinstalling, running mb-cl
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