[Possible F P - Coral Poker Client]

Hello,

Thank you for reporting this. We have made some changes on the backend so that this should no longer be detected. Should be reflected in MBAM within the next couple of hours.

Best regards,

[Developer getting MachineLearning/Anomalous.96% error]

Hello,

Can you please provide a full scan log showing the block in question? In addition, can you please provide an MD5 of the detected file in question?

Thank you,

[False positive on installation temp file]

Hello,

I am not able to reproduce this detection. Could you please update your database, rescan, and post the entire scan log here?

Thank you,

 

 

[False Positive]

Are you still with us Smartiesglobal?

[False Positive]

Hello again,

Thank you for providing the installer.

After analyzing the installer, the detection will stand for the time being for these reasons:

1) The installer uses a download wrapper to install additional software

2) The offered additional software through the download wrapper is declined on an opt-out basis

3) After the software is installed, a popup is launched in the user's browser.

What is still unclear to me is what exactly this "Browser Assistant" does. Perhaps you could shed some light on this since you believe it is a false positive?

The whole front page of a Google search for "browser assistant realistic media inc" shows dozens of users complaining about getting hijacked by it without their knowledge or consent.

Best regards,

[False Positive]

Hello,

To best assist you, can you please share the installer for this software with us so we can do some testing on our end?

Thank you kindly,

[Samsung Ilinker Iupdate.exe reported as malware]

Hi Alfonico,

Thank you for reporting this. We confirmed this is a false positive and this will be fixed in our next database update.

Best regards,

[04-13-2019 Malwarebytes false positive on Audio Grabber and its MP3 plugin]

Hello Distraida1973,

Neither of those files are false positives. 

Dozens of other vendors agree: https://www.virustotal.com/en/file/694c856c724863054fa2339b1dfd75fc57b484aac4f8a238e2deaecb804d4e10/analysis/1555193610/

If you would still like to use that software, you are welcome to add the files to your personal exclusion list in MBAM, but we will not be making any changes to this detection at this time, to best protect our users.

Best regards,

[Battle.net BlizzardError.exe]

Hi Hendo_

Could you please zip up and attach that file here for us? We want to make sure we're not detecting it anymore.

Best,

 

[pup.optional.OOSafeErase]

Hello all,

Thank you for reaching out. We did determine that this software violated our PUP criteria. We have changed our database so that paid users like yourselves should not be getting flagged any longer. This change will be reflected in Malwarebytes within an hour or two.

If you have any further inquiries, please contact Malwarebytes Support.

In the meantime, feel free to Exclude detections in Malwarebytes for Windows v3 if you would like to stop seeing these detections.

[Remove PUP Crossbrowser]

Hi Mark_Albrosco,

I'm going to make some tweaks to the database to stop this detection since it doesn't appear to be a legitimate hit in this case.

In the future, please contact our business support with any future inquiries: https://support.malwarebytes.com/community/business

Thank you for continuing to use our product.

Chris

[Minitool Partition Wizard: riskware?]

Hi again,

Allow Malwarebytes to remove everything it finds.

[Minitool Partition Wizard: riskware?]

Hi,

Yes this is bundling the PUP WebDiscoverBrowser. We're not removing the actual program in question. Only the bundled software.

[Auslogics Disk Defrag Free portable is a false positive]

Hi,

This will be fixed in the next update.

[FP on Reg Organizer]

Hello,

This program is detected as PUP.Optional (or "Potentially Unwanted Program") because it displayed certain criteria that we describe as potentially unwanted. See here for more: https://www.malwarebytes.com/pup/

If you want to keep the program, please have MBAM ignore these detections (uncheck them when you see them, and click "Ignore Always" when prompted), and add the folders to MBAM's exclusion list.

If you represent the company and would like the program re-evaluated, please contact pup@malwarebytes.com from a company email address. All correspondence will proceed through there.

Best regards,

[/g00/ adware injection]

Hi again,

Could you please update your MBAM database, run a Threat Scan, and post the log here? Added some goodies that should help.

[/g00/ adware injection]

Hi BreadmanYan,

Thank you for bringing this to our attention. Having a look and will be back with you presently.

Best,

[Report scans show these strange blocks, any ideas?]

Sherlock,

 

Can you please delete this folder, reboot, and see if the problem persists?

C:\Users\Michael\AppData\Local\Epic Privacy Browser

 

Thank you,

 

[Incompatibilities with GroupSpeedDial add-on in Firefox]

Hello,

Can either of you provide a scan log from MBAM showing the detection? I installed your addon but am not getting any detection on my end.

[Avast Driver Updater flagged as PUP]

Hello,

This should no longer be detected. Can you update your database and confirm on your end?

Thank you for reporting.

[Security Check Tool]

For the record, the site still exists, but the program does not. That's an FP by BitDefender.

[Advanced Systemcare]

Hello blossom and welcome to the forums.

Our Research Team has been monitoring this application for some time and has decided to add detection based on triggers against our PUP detection criteria.
https://blog.malwarebytes.com/malwarebytes-news/2016/10/malwarebytes-gets-tougher-on-pups/

The detection is correct and not a false positive. We will continue monitoring this application and if we notice a change in the behavior we will review it again.

If for whatever reason you want to continue using Advanced SystemCare, you can simply uncheck the detections and click Next after a scan with MBAM, and the prompt will ask you if you want to "Ignore Once" or "Ignore Always". If you Ignore Always it won't be detected any more.

[Advanced System Care PUP?]

Please see blender's response above if you have any further questions about this topic. 

Due to the nature of the responses as of late, I'm locking this thread.

For all who come across this topic, unless the poster has "Malwarebytes Staff" in their signature, they are not a Malwarebytes employee.

[False Positive with Auslogics BoostSpeed]

Hello paradoxical,

The detection is correct. In this case, the software is a potentially unwanted program, or PUP. You can read more here: 

 

If you wish to continue using those programs, add them to the MBAM exclusion list and they will no longer be detected.

Best regards,

 

[SlimCleaner Plus False-Positive]

Dear DCE,

I apologize for the inconvenience this issue has caused you. We at Malwarebytes have taken a more aggressive stance on "PC optimizers" and the like. You can read more about this stance here: https://blog.malwarebytes.com/malwarebytes-news/2016/10/malwarebytes-gets-tougher-on-pups/

I highly recommend working with our support team to ensure that all exclusions are set correctly and that all issues you are experiencing get resolved. Use this link to contact support: https://support.malwarebytes.com/?b_id=6400

Again we apologize for the inconvenience and are sure that our support team can help resolve this issue.  Please do not hesitate to ask if I can be of further assistance.

Best regards,