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screen317

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Everything posted by screen317

  1. Hi and welcome to the Malwarebytes forum. There isn't enough information here to determine what specifically is resulting in this detection, but I'm not able to reproduce this by merely performing those searches. To see if that Chrome extension is responsible, temporarily remove it and see if this detection persists. If so, please understand that in general, we probably wont be altering our databases or engine to accommodate third party extensions. All best,
  2. Hello, Can you please provide a scan log showing the detection in question? The contents are scanning clean here. All best,
  3. Hello and thank you for reporting this. The file in question (DemoCSharp.exe) should no longer be detected. This will be reflected in Malwarebytes within the next 10 minutes or so. All best,
  4. Hello and thank you for reporting this. Please attach the files in question here so we can have a look. Otherwise you are welcome to exclude this folder from scanning since you are familiar with the contents. All best,
  5. Hello and thank you for reporting this. This false positive should no longer be detected. Please double-check this on your end by updating MBAM and running a fresh scan. In the event that this is still detected after 10 minutes or so, please perform the following steps: Totally exit/shutdown Malwarebytes. Go to here in explorer: C:\ProgramData\Malwarebytes\MBAMService Delete the following file only: hubblecache Then you can restart MBAM and the cache file will rebuild on the next scan. Best regards,
  6. This is a file used to bypass Windows activation, so it's not a false positive in this case. If you are worried about being infected, please contact our support team here: https://support.malwarebytes.com/community/contactsupport/pages/home-support All best,
  7. Hello and thank you for reporting this. Please attach the file in question here for us to review. For the second item, why do you believe it to be a false positive? Thanks,
  8. Hello, Thank you for reporting this. This has been fixed and should be reflected in our next database update.
  9. Hello and thank you for reporting this. This should now be fixed and will be reflected in our next database update.
  10. Hello and thank you for reporting this. This has been fixed and will be reflected in our next database update.
  11. Hello, Thank you for reporting this. We have made some changes on the backend so that this should no longer be detected. Should be reflected in MBAM within the next couple of hours. Best regards,
  12. Hello, Can you please provide a full scan log showing the block in question? In addition, can you please provide an MD5 of the detected file in question? Thank you,
  13. Hello, I am not able to reproduce this detection. Could you please update your database, rescan, and post the entire scan log here? Thank you,
  14. Are you still with us Smartiesglobal?
  15. Hello again, Thank you for providing the installer. After analyzing the installer, the detection will stand for the time being for these reasons: 1) The installer uses a download wrapper to install additional software 2) The offered additional software through the download wrapper is declined on an opt-out basis 3) After the software is installed, a popup is launched in the user's browser. What is still unclear to me is what exactly this "Browser Assistant" does. Perhaps you could shed some light on this since you believe it is a false positive? The whole front page of a Google search for "browser assistant realistic media inc" shows dozens of users complaining about getting hijacked by it without their knowledge or consent. Best regards,
  16. Hello, To best assist you, can you please share the installer for this software with us so we can do some testing on our end? Thank you kindly,
  17. Hi Alfonico, Thank you for reporting this. We confirmed this is a false positive and this will be fixed in our next database update. Best regards,
  18. Hello Distraida1973, Neither of those files are false positives. Dozens of other vendors agree: https://www.virustotal.com/en/file/694c856c724863054fa2339b1dfd75fc57b484aac4f8a238e2deaecb804d4e10/analysis/1555193610/ If you would still like to use that software, you are welcome to add the files to your personal exclusion list in MBAM, but we will not be making any changes to this detection at this time, to best protect our users. Best regards,
  19. Hi Hendo_ Could you please zip up and attach that file here for us? We want to make sure we're not detecting it anymore. Best,
  20. Hello all, Thank you for reaching out. We did determine that this software violated our PUP criteria. We have changed our database so that paid users like yourselves should not be getting flagged any longer. This change will be reflected in Malwarebytes within an hour or two. If you have any further inquiries, please contact Malwarebytes Support. In the meantime, feel free to Exclude detections in Malwarebytes for Windows v3 if you would like to stop seeing these detections.
  21. Hi Mark_Albrosco, I'm going to make some tweaks to the database to stop this detection since it doesn't appear to be a legitimate hit in this case. In the future, please contact our business support with any future inquiries: https://support.malwarebytes.com/community/business Thank you for continuing to use our product. Chris
  22. Hi again, Allow Malwarebytes to remove everything it finds.
  23. Hi, Yes this is bundling the PUP WebDiscoverBrowser. We're not removing the actual program in question. Only the bundled software.
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