[False postives on Microsoft store apps folder - Various]

Okay, please keep us updated.

[False postives on Microsoft store apps folder - Various]

@BobSoul If you restore these from quarantine, can you please check for us if they are still being detected? Thank you.

[Jigsaw Mania standalone EXEs flagged as Malware(ai)]

Thank you for your submission. We will get this fixed on our end.

[False positive - Malware.AI on modded minecraft.]

Hello and thank you for letting us know. This should no longer be detected. Please allow a little time for this to be reflected in our database.

All best,

[Driver Booster Update 10.2 -> 10.3]

The new version of this software is bundling unrelated software in the installer using small prechecked boxes. If you want to keep using it, you are welcome to do so at your own risk.

[how to block threats quick]

Hello and thank you for your note.

I'm not entirely convinced the logic works in reverse-- if you are concerned that something is malicious, why wouldn't you simply delete it rather than put it on a private black-list of sorts for Malwarebytes to block? With the way our engine works, I could also see this idea wreaking havoc on systems whose users have good intentions but not great know-how.

[Unsure if these are false positives:]

Please zip up and attach the files in question so we can take a look at them. Thank you.

[False Positive in TOR 12.0.3 (64-bit) file MOZAVUTIL.DLL]

Hello and thank you for reporting this. Will fix this on our end and this should be resolved soon.

[NewParish8 - Malware.AI]

This looks to be legitimate so we will whitelist it.

[NewParish8 - Malware.AI]

Hello,

While we investigate this, can you please tell us: any information about what this is and where you found it.

Thank you,

[False Positive - Need to whitelist application exe]

Hello again,

It looks like the IP in question has already been whitelisted and should no longer be detected. Please update the Malwarebytes database and you should be good to go.

All best,

[False Positive - Need to whitelist application exe]

Thank you for the additional information. Will have an answer for you shortly.

[False Positive - Need to whitelist application exe]

To better assist you, please provide a scan log showing the detection in question as we investigate. Thank you,

Edit: There are thousands of files here. Which are being detected currently?

[False positive pls]

Thank you for bringing this to our attention. We have made some changes on our back end to address this-- please allow some time for this to be reflected in our software.

All best,

[S&Box has a file flagged as malware?]

Thank you for reporting this. We have fixed it on our backend. Please allow a bit of time for this to be reflected in our software.

All best,

[VirusTotal - Malware.Heuristic.1003 - Not solved automaticaly after few day]

Thank you for letting us know.

[Website for Port Listener by RJL Software]

I'm checking this for you and should have an answer soon.

[rainmeter skins may contain viruses]

Hello,

 

The VirusTotal page you screenshotted shows that the last scan date was over 2 years ago. This leaves us with not much information to go off of. Please attach the file in question for us please, or instead, please provide the link to the VirusTotal page you looked at.

 

All best,

[bot lucky v5]

Hello,

The link you provided does not go to any file. Please try posting the link again or just attach the file here.

 

[PUP.Optional.FastComputer]

The only way to dispute PUP.Optional detections is through following this process:
 

 

[False Detection!]

Thank you for letting us know. We have resolved the issue on our backend. Please provide time for this to be reflected on VirusTotal and elsewhere.

Incidentally, I suspect "Admin" is the blocked term here due to spam accounts faking admin status on the forum.

All best,

[Malwarebytes false positive for Babylon NG software in VirusTotal]

All disputes must be initiated by following these instructions:
 

Thank you,

 

[PC Matic False Positive DLL Detection]

The instructions here should be informative: 

https://service.malwarebytes.com/hc/en-us/articles/4413789306771-Collect-Malwarebytes-Endpoint-Agent-diagnostic-logs

It would however be much easier to just know what the detection name is so we can look it up on our end and figure this out.

Thank you,

[GTA5 Outbound RTP Connection x3]

Hello and welcome,

 

I am not seeing any indication that this is a false positive. If you would like your computer examined more closely, please contact our support team here: https://forums.malwarebytes.com/forum/7-windows-malware-removal-help-support/

 

Thank you,

[False positive]

Hello,

Please share with us a scan log showing detection of these files by MBAM so we can better assist you.

Thank you,