[Need you help re MBAM Premium]

Hi Firefox.

 

Deleted and reinstalled MBAM Premium with your assistance.  All went flawlessly.  Thank you so much!

 

Advised HitmanPro of these PUPs on a forum.  Hopefully they will attend to it just as promptly as what you did!

[Need you help re MBAM Premium]

I ran a HitmanPro scan and it located 2 PUPs being:

 

Sidebar Execute Gboxapp

C:\Windows\System32\Tasks\

 

Sidebar Execute\ Gbox app

HKLM\Software\Microsoft\Windows NT\ CurrentVersion\TaskCache\Tree\

 

I deleted them (dumb) and restarted my PC.  Then I noticed that the MBAM icon doesn't start in the system tray.  So I think that the above 2 pups  were somehow MBAM related.  When I click MBAM's short cut then it will appear near the clock but don't know if I would be protected etc.

 

Would you suggest that I remove and reinstall MBAM Premium?  I just purchased it a few days ago.  What are the procedures for doing so?  Do I need an uninstaller or just delete from the Programs and Features?  I printed out the purchase so I should have the license.

 

Please let me know.  Thanks!

 

 

[Going from MBAM 1.75 free to latest MBAM paid]

Thanks for getting back to me.  I emailed support@malwarebytes.org and got a reply back that said:

 

"We have received your request and an agent will respond to your ticket in the order in which it was received.
In the meantime you may be able to find a solution for your inquiry through our support portal which may be able to provide a solution.

FAQ:
https://helpdesk.malwarebytes.org/home

Forums:
https://forums.malwarebytes.org/

Thank you for your patience

Thank you for your patience. To add additional comments, reply to this email."

 

I can't fill out the form with the link that you gave me because the Powertools CD is not mentioned in the box and that field HAS to be filled in.  So for now I'll wait until I hear from MBAM by email.  Thanks for your effort.  I'll give you an update when I hear back from MBAM.

[Going from MBAM 1.75 free to latest MBAM paid]

This is the answer I received from cleverbridge regarding the Malwarebytes Powertools CD:

 

"Thank you for your message.

Unfortunately Malwarebytes powertools CDs are non refundable. If you wish to cancel this portion of the order please contact Malwarebytes as we primarily handle payment processing. The manufacturer receives all monies collected.

Support@malwarebytes.org

Should you have any questions, please let us know.

Sincerely,

Christopher A.

cleverbridge Customer Support

cleverbridge AG, Cologne
Management: Christian Blume, Dr. Oliver Breme, Martin Trzaskalik, Craig Vodnik
Supervisory Board: Dr. Michael Inhester (Chairman)
Registration: HRB 58900 Commercial Register - Local Court of Cologne"

 

 

So what can you do for me regarding the above?  I am asking you to stop sending the CD and refund me the CA$12.11 that cleverbridge billed me for.  Thanks.

[Going from MBAM 1.75 free to latest MBAM paid]

Thanks for getting back to me.  Sorry for being impatient.  I will get in contact with cleverbridge tomorrow.  Hopefully I won't get another bill for Powertools CD next year. 

 

Questions for now:

 

Will I get an advanced ?notification next year when/that I need to renew my subscription?  How does that work?

 

In MBAM 1.75 one could find and remove the scan logs.  How and where can I find them in this new version?  Thanks.

[Going from MBAM 1.75 free to latest MBAM paid]

Again, no answer.

 

I would like to have a refund of CA$ 12.11 for the Malwarebytes Powertools CD as I never wanted or requested it but yet billed by cleverbridge.  The only way it could have happened if the CD order was bundled with MBAM Premium.

 

Thanks in advance for your co-operation. 

[Going from MBAM 1.75 free to latest MBAM paid]

Thanks for no answer.

 

I purchased MBAM Premium and all went well, except that I wasn't aware that I had also purchased Malwarebytes Powertools CD.  AFAIK I didn't purchase it.  Don't even know what it is and didn't tick any box to have this CD.   Must have been somewhere a ticked box for that CD which I didn't see with the download and consequently appeared on the bill which I saw AFTER having installed MBAM Premium.  I certainly DO NOT HOPE that a second bill will come next year for another CD!!  The price for the CD is @12.11 CDN as if MBAM Premium is not expensive enough!

[Going from MBAM 1.75 free to latest MBAM paid]

Have a few questions:

 

Do I need a MBAM uninstaller to remove the free version 1.75?  Or will removing it from Programs and Features do the job?

 

I have only 1 computer, why does MBAM paid only offers protection for 3 computers?

 

I have Microsoft Security Essentials installed as my Antivirus after I recently uninstalled Avast.  Will MBAM v 2 play nice with MSSE?

 

Win 7 Home Premium, 64 bit

 

Thanks.