nasdaq

Why the MBAM image? Is the issue solved?

Hi, It's impossible to find out how you got infected or where it comes from. Restart the computer normally. If the problem persists run this tool. --RogueKiller-- Download & SAVE to your Desktop Download RogueKiller Quit all programs that you may have started. Please disconnect any USB or external drives from the computer before you run this scan! For Vista or above, right-click the program file and select "Run as Administrator" Accept the user agreements. Execute the scan and wait until it has finished. If a Windows opens to explain what [PUM's] are, read about it. Click the RoguKiller icon on your taksbar to return to the report. Click open the Report Click Export TXT button Save the file as ReportRogue.txt Click the Remove button to delete the items in RED Click Finish and close the program. Locate the ReportRogue.txt file on your Desktop and copy/paste the contents in your next. =======

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Wait for further instructions

Hi, Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === fixlist.txt

Hi, Remove these programs in bold via the Control Panel > Programs > Programs and Features. CCleaner (HKLM\...\CCleaner) (Version: 5.45 - Piriform) Version 5.45 is compromised. Delete it and get the previous version. https://www.bleepingcomputer.com/news/software/ccleaner-v545-pulled-due-to-anger-over-usage-data-collection/ === Java 8 Update 151 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F32180151F0}) (Version: 8.0.1510.12 - Oracle Corporation) Just delete this OLD version. === Yahoo Search Set (HKLM\...\Yahoo! SearchSet) (Version: - Yahoo Inc.) Adware. === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Please let me lknow if the problem persists. fixlist.txt

Hi, Unless Runtime Broker is slowing down your computer leave it alone. https://support.microsoft.com/en-ca/help/4027837/windows-10-runtime-broker-is-using-too-much-memory As far as I can see it's running well. === You expect to have problems if you connect them. We will not know until you do. If you do use them and get problems with this computer then run the Farbar program and post a fresh FRST.TXt log for my review. You always have a restore point to restore the system. The Farbar fix created one.

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Wait for further instructions

Hi, Your logs are clean. How is the computer running now?

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please run Malwarebytes and delete all the entries that were found. === Restart the computer normally to reset the registry. Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Let me know what problems persists. Wait for further instructions

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. == You are being helped by me on this topic at Bleepingcomputer. https://www.bleepingcomputer.com/forums/t/682759/win-7-login-screen-couldnt-load-just-cursor-and-black-screen/ This topic will be closed.

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Wait for further instructions

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Try this. Download and run the Malwarebytes Cleanup Utility https://support.malwarebytes.com/docs/DOC-1112 When completed restart the computer normally to reset the registry. Reinstall the Malwarebytes and scan the computer. Remove all the entries that will be found. ===

Has your problem been solved?

Yes, If you can run the Farbar program and post a fresh FRST.TXT log for my review.

Hi, Were you not able to just Turn System Restore ON? What I suggested. ATTENTION: System Restore is disabled Turn System Restore ON for Drives in Windows 10 - Immediately. http://www.tenforums.com/tutorials/4533-system-protection-turn-off-drives-windows-10-a.html ===

Hi, It will remove this RUN Key. HKU\S-1-5-21-2593875123-4118071847-2521945461-1001\...\Run: [Logicntity] .... The rest is just a clean or, maintenance. Open the Fixlist.txt with a text editor and look at it.

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Your version of CPUID is not signed and could be compromises Remove this program in bold via the Control Panel > Programs > Programs and Features. CPUID CPU-Z 1.80 (HKLM\...\CPUID CPU-Z_is1) (Version: - ) <==== ATTENTION If you still need it download the program from this site: https://www.cpuid.com/ === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Let me know if the problem persists. fixlist.txt

Hi, === Other than this long entry entry, nothing is suspicious in your logs. HKU\S-1-5-21-2593875123-4118071847-2521945461-1001\...\Run: [Logicntity] => cmd.exe /C "powershell -ec Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Please let me know if you have any issues with this computer. fixlist.txt

Hi, Any remaining issues?

Hi, If none of the options work then power down the computer. Wait one minute. Restart the computer normally. How is it now?

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === ATTENTION: System Restore is disabled Turn System Restore ON for Drives in Windows 10 - Immediately. http://www.tenforums.com/tutorials/4533-system-protection-turn-off-drives-windows-10-a.html === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Please let me know of any remaining issues. fixlist.txt

Hi, Sorry, I sure did. Here it is. fixlist.txt

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please download Malwarebytes Anti-Malware from here Right-click on the MBAM icon and select Run as administrator to run the tool. Click Yes to accept any security warnings that may appear. Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database. On the left menu pane click the Settings tab, and then select the Protection tab on the top. Under the Scan Options, turn on the button Scan for rootkits and Scan within archives. Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button Note: The scan may take some time to finish, so please be patient. If potential threats are detected, ensure to checkmark all the listed items, and click the Quarantine Selected button. While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop. The log can also be viewed by clicking the log to select it, then clicking the View Report button. Please post the log for my review. Note: If asked to restart the computer, please do so immediately. === Please download AdwCleaner by Xplode onto your Desktop. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Click the LogFile button and the report will open in Notepad. IMPORTANT If you click the Clean button all items listed in the report will be removed. If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Check off the element(s) you wish to keep. Click on the Clean button follow the prompts. A log file will automatically open after the scan has finished. Please post the content of that log file with your next answer. You can find the log file at C:\AdwCleanerCx.txt (x is a number). === Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Wait for further instructions ==============================

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please download Malwarebytes Anti-Malware from here Right-click on the MBAM icon and select Run as administrator to run the tool. Click Yes to accept any security warnings that may appear. Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database. On the left menu pane click the Settings tab, and then select the Protection tab on the top. Under the Scan Options, turn on the button Scan for rootkits and Scan within archives. Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button Note: The scan may take some time to finish, so please be patient. If potential threats are detected, ensure to checkmark all the listed items, and click the Quarantine Selected button. While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop. The log can also be viewed by clicking the log to select it, then clicking the View Report button. Please post the log for my review. Note: If asked to restart the computer, please do so immediately. === Please download AdwCleaner by Xplode onto your Desktop. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Click the LogFile button and the report will open in Notepad. IMPORTANT If you click the Clean button all items listed in the report will be removed. If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Check off the element(s) you wish to keep. Click on the Clean button follow the prompts. A log file will automatically open after the scan has finished. Please post the content of that log file with your next answer. You can find the log file at C:\AdwCleanerCx.txt (x is a number). === Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Wait for further instructions ==============================

Hi, === Remove this program in bold via the Control Panel > Programs > Programs and Features. This program is not signed and could be compromised. CPUID CPU-Z 1.78 (HKLM\...\CPUID CPU-Z_is1) (Version: - ) <==== ATTENTION Get the latest version from https://www.cpuid.com/ <<<>>> Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Let me know of any remaining issues? fixlist.txt