Gt-truth

thanks exile360 for this info . I just know about this but however the HP they are was offering the v8 download link on my device support page but now they have the download link for v8 removed and they replace it with v9 download link. that why I am still looking for a download URL for the previous version

from your link it show that is v9

reinstalling is just done and restart the windows make no different , still unable to uninstall it here an answer here <bad answer - problem unsolved> but this one is confusing searching for more and I come up with the best useful answer here <good answer - problem almost solved> https://sudf-resources.hpcloud.hp.com/CustomerFeedback/en-US/UninstallSurvey.html?source=HPSAUninstall&pn=3FY61EA&cc=US&lc=en&uuid=B38FC304-C307-E811-A4C3-80CE62D7AC0E&ssf=&hpsa=9.5.262.0&os=6.2.101.64&pl=KV and now we need for version 8 download link but I was unable to find it on that page

thanks . while I am running a few CMD for dism and then I will run and sfc / scan and I will run a chkdsk after that . and I will report the results . install it again and the "uninstall option" in apps and features is no longer available . this will take a bit longer so when all those are done then I will let you know . if no GO then I guess I’ll had to reformat .and back to windows 10 version 1803 instead of the version 1903

there was an Uninstall button in the App and Features but I haven’t click on it , I had to use the bulk crap uninstaller software instead of the App and Features to removing all HP software but however the HP Support Assistant still running and not removed yet

following the Microsoft article and HP Support Assistant is now listed only on the Apps & Features but no "repair" option is not available to it and the only option available is "reset" and clicking on the reset has do nothing so I make an quick Google search and I find an software called Bulk crap uninstaller . this software is able to shows all hidden bloatware by HP but was unable to completely removing them even with so many system reboots is done unfortunately so the HP Support Assistant is still running there as before and even download the HP Support Assistant from your link and re-install over the top again and make another system reboot and when windows is started to the desktop I still see the HP Support Assistant running .

yes I just read this on the HP support site and even those instruction have no affect to solve this issue so I have check again in this path Control Panel\Programs\Programs and Features and via Revo uninstaller software and the HP Support Assistant isn’t listed out there .

thanks to you for post your instruction . I just follow-up with your post above and I’ve disable all of them and then do a system restart and upon the system is to started up , I still see this running unfortunately . first time I deal with the preinstalled / bloatware . on old XP and 7 devices I have see no such those crapware or preinstalled or bloatware

a software I’ve used to use it for a long time to makes a screenshot since windows 7 it is now suddenly blocked as of this day as I think so I can not took any screenshot of the blocked URL because I had to remove it and I will reinstall after a few moment . I have the setup on my PC but I want to download a fresh version just in case there a new version . website : pixelmetrics.com maybe other users can recheck ?

here you go the Autoruns file . Autoruns.rar

my previous version before to I open the HP Support Assistant is was version 8 and this also before they prompted me to update to version 9 the current version I’ve update to is version 9 note : in version 8 this app will update itself directly on the desktop without the need for the Microsoft store but with the version 9 we can not update it directly via the app yes . I only have grab the installer from the HP support site and not able to grab it from Microsoft store . I hope this will help .

there’s is no uninstall.exe for it (and the HP Support Assistant is not listed as an installed program either) so I can not to uninstall it and for Microsoft store thing I do not know even to how to use it because this is first time I’ve use it trying to update the HP Support Assistant . and also I’ve already download a fresh copy of the HP Support Assistant version 9 to install over the top of the previous installation to see whether have fix the problem or not but this doesn't fix anything . well I do not think they will going to fixing all reported problem but that’s all.

I think in the custom scan option as well !

@exile360 I should mention this before but hey anyway the HP Support Assistant is also using the Microsoft Store as of now to grab the updated version but this is not working on my device so the HP Support Assistant it is no longer update itself but it send a request to the Microsoft Store this bad behavior of the HP Support Assistant is caused to my device to be unstable in some way so I need to know any way to completely removing the HP bloatware so what is your recommendation ?

the whole folder of the Malwarebytes’s Adwcleaner have been zipped as into this post . AdwCleaner.rar

before a few day my HP Support Assistant version 8 prompted me to a new updated version of HP Support Assistant is available so I say yes and click on yes to update to latest version which v9 . when all done I had noticed that this new release of this v9 had a bad and ugly design and a lot of setting/option is totally missing and also they have erased out all my login information from this crapware version so I dislike this new Rogue HP Support Assistant release due to so many problem , one of those problem is HP Support Assistant can not be uninstalled nor there an option to make an uninstall .the other problem is they are still supplying/pushing out an older drivers to my new windows version 1903 (OS version is the latest one already since they told me to update to latest OS version) . I’ve fad up with HP since I have to report this problem to them but they haven’t fix the issues . anyway I had to download the Malwarebytes’s adwcleaner to remove the bloatware from my device and I had to rebooting but upon the device is started up to desktop the adwcleaner it says it had fixed 8 items but no items are being fixed ? HP Support Assistant is still on the notification/startup area and even on my desktop and also adwcleaner detected non-existing bloatware ? in the log file it show that items being deleted but isn’t

Hello @rakka yes I have just check again to download the installer version but it still blocked ,

Hello @1PW this is another website’s by the same company which is the main web-site , however the only blocked is on the installer version and NO block on the portable version . main websites : https://www.vsrevogroup.com/ https://www.revouninstaller.com/ other website : http://vsrevogroup.net/browser_cleaner_history_cleaner.html download page : http://vsrevogroup.net/revo_uninstaller_free_download.html direct downloads : http://vsrevogroup.net/revosetup.exe http://vsrevogroup.net/revouninstaller.zip and here a screen grab .

Revo uninstaller download is blocked however not sure what version of the Revo uninstaller is being blocked by the Malwarebytes extension version 1.0.46

the contents in that folder is still locked even after that software able to recovery it . this folder contain some of older portable tools and PNG files and FBR files (recording file) which is by BB flash back software , meanwhile I need to have the encrypted files by the windows to be unlocked because I no longer have the access to that hard disk . they are just a files were heavily been edited for the gaming project . if there no way then this topic can be close as unresolved .

thanks exile360 for the information for the flash player for windows 10 going to read your topic later today

that’s OK @exile360 since I’ve been looking for the original source of all those files which is inside the "RemoveJave folder" but I am unable to find them on the other External-Hard Disk’s , one of them is previously damaged and fully got out of functionally since a few years back and thus make me wondering whether the source of all those files was stored on that (External-Hard Disk 160 GB ) or not . as of risky plugins as a JAVA , I even do not use the Flash player on this device and I’ve never install of Adobe’s Flash player but however I just check on this path Control Panel\Programs\Programs and Features\Installed Updates and I noticed that an update for Adobe’s Flash player were installed ? how this update got on my device ? via windows update ? also . I do not think the Java RA can not be use on windows 10 system , I’ve not tried myself yet but just a thought here this External-Hard Disk was originally bought for all other windows 7 PC’s devices not for windows 10 as of yet . and there is also was an portable windows 7 on it I’ve make it as an Emergency disk as a backup to moving all other files from a non boot-able device @AdvancedSetup as of this moment I was able to fully recovering the whole folder with the encrypted files so I’d be happy to go with your script . folder path changed after recovering to one below : C:\Users\user\Pictures\1 NTFS\LostFiles\RemoveJava

thanks but this is not the Java and nor a folder by Java either , but this folder name "RemoveJava" is created by a tool called JavaRA I’ve never install the Jave on this laptop and yes I’ve now have 2 of the external hard disk both are totally emptied for back up purpose for my device and for other date . will check again and get back here .

thanks @thisisu this have now been resolved by delete the file above

hello @exile360 and @AdvancedSetup I wish if I have the chance to use your own FRST script but I Stupidly had to do a disk format and a delete of partition ( an external TOSHIBA hard disk here) both for two times already and that because of so many recovery software’s are unable to find the wiped files and folders . the GetDataback pro software is have my files found at the search stage but at the end of search the files are not Recognized to be recovered and I think they have the BIOS thing is not supported if I am right on this https://www.runtime.org/data-recovery-faq.htm however , I was able only to have another external hard disk recovered with GetDataback pro software because that drive with allocated space and haven’t been formatted or partitioned yet so Data have been recovered from that hard disk . Q. Can I use GetDataBack to recover data if my hard drive is not recognized by the BIOS of my computer? A. No, if the BIOS is not recognizing the hard drive, our software is not able to perform a recovery. Please make sure that the connections, jumper settings and controllers are okay. If the hard drive is still not recognized, try to connect it to another computer and see if it gets recognized there. also , an recovery software have my files found but it says files already been encrypted and however this is not a free software to use and their website seem to be outdated since 2009 . this software is awesome and its very fast and more faster then GetDataback pro software at searching and it can recover all your files even though if you do a disk format or by deleting the partition . this software called diskgetor but in my case not sure if this software will be able to recovery the encrypted files or not . this software is to have the original files name for you ! another software called R-studio but its very slow at searching and however its great to shows the original file’s and folder’s names other utilities from cgsecurity.org are pretty cool I’ve give them a try and they able to recovery most of encrypted files and folder but however I had a new issue when I select another hard disk’s drive to have the files recovered on it then I’ve been noticed an disk error on that disk which is an external hard disk , then I had to select another path which is to my desktop as a destination lactation and after this my device’s hard drive (C:) start errors out and not sure what is the cause behind this . right-click on a drive Properties > tool tab > error checking performed and NO any errors found on any of all of the external hard disk’s , but however when I use the commend prompt for a chkdsk it showing an drive’s error for almost all of them ? Repeating this more then once have the problem confirmed . their utilities will get you your files back but without your file’s original names so your files name will be changed on a recovery . unfortunately this utilities from cgsecurity.org are not able find some file format which is a records file by the BB FLASH back software which is the format of this file should be like this (FBR)