popkulcher Posted October 30, 2011 ID:490175 Share Posted October 30, 2011 I've installed the latest version of Malwarebytes (shareware, not pro) but cannot get the program to launch. I followed the instructions I saw posted on this forum -- used the mbam-clean program to remove old versions of the program, rebooted, turned off McAfee, and installed -- but still can't launch (i.e. click the program icon, nothing happens). I'm using Windows XP. Any suggestions appreciated. Link to post Share on other sites More sharing options...
exile360 Posted October 30, 2011 ID:490179 Share Posted October 30, 2011 Greetings This often happens due to having a removable drive assigned the drive letter C:. You should be able to correct it by changing the drive letter of the removable drive that is set to C: to any drive letter other than C:. The Microsoft Knowledgebase article located here explains how to do it.Also note that if the drive you have Windows installed on is C:, then this is not the same issue and you should contact support@malwarebytes.org so that they can assist you with diagnosing and correcting the issue. Link to post Share on other sites More sharing options...
popkulcher Posted October 30, 2011 Author ID:490188 Share Posted October 30, 2011 I have Malwarebytes installed on my main/boot drive. However, due to a reformatting issue, that drive is labelled "J" rather than "C" (and I cannot rename because that is my primary drive). Would that be the problem?Greetings This often happens due to having a removable drive assigned the drive letter C:. You should be able to correct it by changing the drive letter of the removable drive that is set to C: to any drive letter other than C:. The Microsoft Knowledgebase article located here explains how to do it.Also note that if the drive you have Windows installed on is C:, then this is not the same issue and you should contact support@malwarebytes.org so that they can assist you with diagnosing and correcting the issue. Link to post Share on other sites More sharing options...
exile360 Posted October 30, 2011 ID:490190 Share Posted October 30, 2011 The reformatting issue is the cause, but not because you have Windows installed on J:. Windows can be installed on J:, you just need to change the drive letter of whatever drive is marked as C: to a different drive letter (like Z: for example). Link to post Share on other sites More sharing options...
popkulcher Posted October 30, 2011 Author ID:490204 Share Posted October 30, 2011 Thanks so much -- that did the trick. (Hopefully the original drive C, one of the card readers, will still work ok with a new drive name, but at least MWB is now working. Again, thanks for the help.The reformatting issue is the cause, but not because you have Windows installed on J:. Windows can be installed on J:, you just need to change the drive letter of whatever drive is marked as C: to a different drive letter (like Z: for example). Link to post Share on other sites More sharing options...
exile360 Posted October 30, 2011 ID:490208 Share Posted October 30, 2011 Thanks so much -- that did the trick. (Hopefully the original drive C, one of the card readers, will still work ok with a new drive name, but at least MWB is now working. Again, thanks for the help.Yep, your card reader will work fine. I'm glad that I was able to help, if you need anything else please don't hesitate to post.Thanks Link to post Share on other sites More sharing options...
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