dv349 Posted October 13, 2011 ID:485392 Share Posted October 13, 2011 Hello, I had some issues with my computer after adding some hardware and drivers.......long story short, had to re-install Malwarebytes. I did it from the Malwarebytes site, that redirected me, and the logo was blue. What is the difference, if any between the programs?Thanks Link to post Share on other sites More sharing options...
Comprev Posted October 13, 2011 ID:485396 Share Posted October 13, 2011 The logo on the website, or the logo on the program itself? The company logo is blue, while the product logo is red and white. Link to post Share on other sites More sharing options...
dv349 Posted October 13, 2011 Author ID:485409 Share Posted October 13, 2011 No, it was the program logo. On the bottom of my computer in the toolbar. Link to post Share on other sites More sharing options...
exile360 Posted October 13, 2011 ID:485414 Share Posted October 13, 2011 That is an odd issue. Please do the following and let me know if it corrects the issue or not:Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very importantAfter the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: Be sure to download a fresh copy of the installer, don't reinstall from an existing copy of the software on your computer.Note: You will need to reactivate the program using the license you were sent via email if using the Pro versionLaunch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it. Link to post Share on other sites More sharing options...
dv349 Posted October 14, 2011 Author ID:485699 Share Posted October 14, 2011 Thanks Samuel, I followed your instructions last night and it worked well. It seems that the blue logo shows up when I download from the email I got right after I purchased the software.I did it twice and it happened each time. Maybe it just shows that it has been downloaded more than once?Anyway, thanks again.Dan Link to post Share on other sites More sharing options...
exile360 Posted October 14, 2011 ID:485789 Share Posted October 14, 2011 Excellent, I'm glad to be of service .I've sent you a personal message as I'd like to investigate this further, so if you wouldn't mind, please respond there with the info requested.Thanks Link to post Share on other sites More sharing options...
dv349 Posted October 28, 2011 Author ID:489651 Share Posted October 28, 2011 Just wondering if you found anything on this? Link to post Share on other sites More sharing options...
exile360 Posted October 28, 2011 ID:489669 Share Posted October 28, 2011 Yes, it turns out there was an issue with the download link being provided to some customers, but the issue should be resolved now. Also remember that you can always download the latest version of Malwarebytes' Anti-Malware from here. Link to post Share on other sites More sharing options...
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