can't fully clean my system - help needed

[edolphy]

Hi Everyone,

I've been using Malwarebytes for about a week, since discovering that I was bombarded with spyware. The "helper.sig" malware was the first sign something was wrong. Since using your program, I've made a lot of headway, but I have had trouble eliminating all the spyware on my system. Every time I do a scan using Anti-Malware, I get between 2-4 trojans that come up, even though each time I run the program I instruct it to remove them. It's usually Trojan.Agent or Trojan.Vundo that come up. Anyway, here are the HJT and Anti-Malware logs. Thanks in advance for your help, and for your software--it has made a big difference!

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 4:22:52 PM, on 1/9/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Boot mode: Safe mode

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

C:\WINDOWS\Explorer.EXE

c:\PROGRA~1\mcafee.com\agent\mcagent.exe

c:\PROGRA~1\mcafee\msc\mcuimgr.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.emusic.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dellnet.com/

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1

R3 - Default URLSearchHook is missing

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\googletoolbar5.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll

O2 - BHO: (no name) - {B2B79F59-290E-49E6-8FE7-5ADE99E11D08} - C:\WINDOWS\system32\awtuuTKA.dll (file missing)

O2 - BHO: {b3f5406d-c9b2-7e59-d094-e3db72d26b2c} - {c2b62d27-bd3e-490d-95e7-2b9cd6045f3b} - C:\WINDOWS\system32\axckwz.dll

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll

O3 - Toolbar: NewsStand Toolbar - {6E94ACD5-2C6A-48AC-84EF-A4DE746D385F} - C:\Program Files\NewsStand\Reader\NSIETool.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\googletoolbar5.dll

O3 - Toolbar: (no name) - {8260C2B8-E0D1-448a-B062-33D12D468BF0} - (no file)

O3 - Toolbar: (no name) - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - (no file)

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [bCMSMMSG] BCMSMMSG.exe

O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup

O4 - HKLM\..\Run: [updReg] C:\WINDOWS\UpdReg.EXE

O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe

O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"

O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe

O4 - HKLM\..\Run: [bJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe

O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe

O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"

O4 - HKLM\..\Run: [share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"

O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"

O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe

O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [AtariBanner] "C:\Program Files\Infogrames\Atari Anniversary Edition\Volume 2\Banner.exe" /0

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"

O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [CTSyncU.exe] "C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe"

O4 - S-1-5-18 Startup: PowerReg Scheduler.exe (User 'SYSTEM')

O4 - S-1-5-18 Startup: ScreenThemes.lnk = C:\Program Files\scthemes\scthemes.exe (User 'SYSTEM')

O4 - .DEFAULT Startup: PowerReg Scheduler.exe (User 'Default user')

O4 - .DEFAULT Startup: ScreenThemes.lnk = C:\Program Files\scthemes\scthemes.exe (User 'Default user')

O4 - Startup: PowerReg Scheduler.exe

O4 - Startup: ScreenThemes.lnk = C:\Program Files\scthemes\scthemes.exe

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: NETGEAR WPN311 Wireless Assistant.lnk = C:\Program Files\NETGEAR\WPN311\wlancfg5.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

O8 - Extra context menu item: Save with Download Manager... - C:\Program Files\J River\Media Jukebox\DMDownload.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15026/CTSUEng.cab

O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200305...meInstaller.exe

O16 - DPF: {6C269571-C6D7-4818-BCA4-32A035E8C884} (Creative Software AutoUpdate) - http://www.creative.com/softwareupdate/su/...101/CTSUEng.cab

O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.google.com/data/GoogleActivate.cab

O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - https://www-secure.symantec.com/techsupp/ac...ta/SymAData.dll

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flas...ent/swflash.cab

O16 - DPF: {E56347B0-6C2B-4C2E-939F-EE513EAC80BC} (Creative Product Registration ActiveX Control Module) - https://register.creative.com/register/OCXs...ClientNoMFC.cab

O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac.../ActiveData.cab

O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/dj/qdiagh.cab?306

O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/softwareupdate/su/...15106/CTPID.cab

O18 - Filter hijack: text/html - {70703795-64c7-4030-ac9b-43a52135b5aa} - C:\WINDOWS\system32\mst122.dll

O20 - AppInit_DLLs: axckwz.dll

O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\SYSTEM32\acs.exe

O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)

O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe

O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe

O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\McShield.exe

O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe

O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe

O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe

O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe

O23 - Service: Retrospect WD Service (RetroWDSvc) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

O23 - Service: ZipToA - Iomega Corporation - C:\WINDOWS\System32\ZipToA.exe

--

End of file - 10746 bytes

Malwarebytes' Anti-Malware 1.31

Database version: 1456

Windows 5.1.2600 Service Pack 3

1/9/2009 7:13:38 AM

mbam-log-2009-01-09 (07-13-38).txt

Scan type: Quick Scan

Objects scanned: 60808

Time elapsed: 13 minute(s), 51 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 2

Registry Values Infected: 0

Registry Data Items Infected: 2

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\userinit.exe -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\userinit.exe -> Quarantined and deleted successfully.

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

[AdvancedSetup]

Please download the following scanning tool. GMER

• Open the zip file and copy the file
  gmer.exe
  to your Desktop.
• Double click on
  gmer.exe
  and run it.
  
  
• It may take a minute to load and become available.
  
  
• Do not make any changes. As soon as it's done and the
  COPY
  button is available click on the
  COPY
  button.
  
  
• DO NOT
  Click on the
  SCAN
  button.
  
  
• This will place the scan in your clipboard. Paste that into notepad or into your next reply post please.
  
  
• Click OK and quit the GMER program.
  
  

Please note that I may be out of Town tonight but will try to get back with you this weekend.

[edolphy]

Okay--attached is the GMER log. Thanks for your help!

GMER_log.txt

GMER_log.txt

[AdvancedSetup]

You have the seneka rootkit.

Let me give you this CANNED MESSAGE that is used for infections like this.

One or more of the identified infections is related to a nasty

rootkit component

which is difficult to remove. Rootkits and

backdoor Trojans

are

very dangerous

because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use

backdoor Trojans

and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned.

All passwords should be changed immediately

to include those used for banking, email, eBay, paypal and online forums

from a CLEAN COMPUTER

. You should consider them to be compromised. You should change each password by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connecting again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again.

It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure.

In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, delete the partition, reformat and reinstall the OS.

Please read:

• When should I re-format? How should I reinstall?
• Help: I Got Hacked. Now What Do I Do?
  
  
• Where to draw the line? When to recommend a format and reinstall?
  
  

Should you decide not to follow this advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. If you wish to proceed, disinfection will require more time and more advanced tools.

Please let us know how you would like to proceed.

Message borrowed from quietman7 with minor wording and link changes

[edolphy]

Thanks for your response. That's what I was hoping to avoid, but I will take the safe route and do a reinstall.

[AdvancedSetup]

Okay, don't forget to FDISK the drive, not just a Format just in case.