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Malewarebytes update causes occasional BSOD


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Today, I was alerted from malewarebytes that I was outdated by 7 days. So, I clicked the bubble to update. Seeing how there was a new version, I installed it and restarted my computer. When my computer restarted, none of my start-up things appeared, and when I clicked the Malewarebytes icon, the blue screen of death appeared. I restarted again, and everything ran fine except for a big chunk of RAM being used by Malewarebytes. The consumption eventually disappeared and I thought everything was ok.

I was currently playing TF2 10 minutes ago, and I got a random BSOD out of nowhere. This has never happened in the past, nor have I ever gotten a BSOD in the past since i upgraded to Windows 7 which was around a couple years ago. Problems have started occurring ever since I updated Malewarebytes this morning. I have not installed anything previously within 3 days and have not installed anything after installing the update to Malwarebytes.

Any assistance to find the trigger to this problem and to remove it would be greatly appreciated.

So far, I've only gotten the Blue Screen Of Death 2 times.

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  • Root Admin

Please try the following to see if it corrects the issues

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

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Please try the following to see if it corrects the issues

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

alright. I have completed these instructions and will give any info if anything happens again. thank you!

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