Error 1068

[JaggeD]

When i try to turn on my protection, an error comes up.

I check Enable protection module and an error comes up that says, "[start Service]Failed to perform desired action. Error Code: 1068."

[JaggeD]

bump

[AdvancedSetup]

Please see the pinned topic in the General forum on how to setup file exclusions for your Anti-Virus.

http://forums.malwarebytes.org/index.php?showtopic=10138

What AV are you using?

[JaggeD]

malwarebytes' anti-malware pro

[AdvancedSetup]

Malwarebytes' Anti-Malware is not an Anti-Virus it is an Anti-Malware designed to work in conjunction with your Anti-Virus.

Please run the following scanner and post back the logs and we'll see what's running on your system.

Thanks

Download

DDS

and save it to your desktop

http://download.bleepingcomputer.com/sUBs/dds.scr

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click

dds.scr

to run the tool.

When done, the

DDS.txt

will open.

Click Yes at the next prompt for Optional Scan.

When done, DDS will open two (2) logs:

1. DDS.txt
   
   
2. Attach.txt

• Save both reports to your desktop
• Please include the following logs in your next reply:
  DDS.txt
  and
  Attach.txt

[JaggeD]

here ya go

Attach.txt

DDS.txt

[AdvancedSetup]

You're running AVG Anti-Virus so please try to setup the file exclusions as shown below to prevent freezing issues with MBAM.

Show Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Set Exclusions for Malwarebytes' Anti-Malware in AVG Free 2011 on Windows XP:

1. Open AVG and close the pop-up ad that shows up on the bottom of the screen then double-click on Resident Shield
   
2. Click on Tools at the top and select Advanced settings...
   
3. Click on Excluded Items under Resident Shield
   
4. Click on the Add Path button on the right
   
5. Click on the + next to My Computer in the Browse For Folder window
   
6. Click on the + next to your system drive (usually C:)
   
7. Click on the + next to Program Files
   
8. Click once on the Malwarebytes' Anti-Malware folder so that it is highlighted and click on OK
   
9. Click on the Add Path button on the right
   
10. Click on the + next to My Computer in the Browse For Folder window
    
11. Click on the + next to your system drive (usually C:)
    
12. Click on the + next to Documents and Settings
    
13. Click on the + next to Application Data
    
14. Click once on the Malwarebytes folder so that it is highlighted and click on OK
    
15. Click on the Add File button on the right and click on My Computer on the left
    
16. Double-click on your system drive (usually C:)
    
17. Double-click on Windows
    
18. Scroll to the right until you find the System32 folder and double-click on it
    
19. Double-click on the drivers folder
    
20. Scroll to the right until you find mbam.sys and double-click on it
    
21. Click on the Add File button on the right and scroll to the right until you find mbamswissarmy.sys and double-click on it
    
22. Click on the Apply button at the bottom of the program window and then click on OK
    
23. Close the AVG window
    

Reset Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Set Exclusions for AVG Free 2011 in Malwarebytes' Anti-Malware:

• Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  
• Click on the Add button
  
• In the small browse window that opens, navigate to C:\Program Files and click once on AVG and click OK
  
• Close Malwarebytes' Anti-Malware
  

[JaggeD]

15.Click on the Add File button on the right and click on My Computer on the left

I do not see an Add file button - Everything else i did but im pretty sure this step and the couple after are necessary lol. Thanks with everything so far btw

[JaggeD]

Sorry for the double post but i can not update either one of them..idk if that will clear after those steps are finished with or what...Just throwing that out there in case u need to know that

[AdvancedSetup]

I see the issue - you have AVG Free 8.5

Please fully uninstall your AVG Anti-Virus and download the latest version AVG 2011 from AVG and install it and then setup the exclusions again and you should be okay.

[JaggeD]

Thanks man

[AdvancedSetup]

You're welcome. Take care