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UPDATING ERROR


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Hello indosiar: :welcome:

Please try a MBAM clean re-install by doing the following:

  • Download and run the latest mbam-clean.exe from here.
  • It will ask to restart your computer, please allow it to do so very important.
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here.
    • Note: You will need to reactivate the program using the license within the boxed version or were sent via email if using the PRO version.
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the PRO version. Now setup any reciprocal file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Please let us know how it goes.

HTH :)

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thanks 4 Quick reply... i do clean install ths morning ...uninstall the old version and cleaning with ccleaner... but same.. before i update it ... it also have the same error... need more help!!! i can succesfully update it if i try to update it many times....

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Hello indosiar:

In order to achieve the greatest chance for success, you must use the most recent mbam-clean.exe in the exact sequence given.

This has been designed and researched by Malwarebytes' staff to give you the best possible outcome.

Please reply with your progress and results.

HTH :)

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Hello indosiar:

In order to achieve the greatest chance for success, you must use the most recent mbam-clean.exe in the exact sequence given.

This has been designed and researched by Malwarebytes' staff to give you the best possible outcome.

Please reply with your progress and results.

HTH :)

Yup I follow ur instruction above... but same i got same problem..... i recently uninstall with mbam-clean.exe 3 times... but unlucky i have same problem...

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Hello indosiar:

Please try a ping with the following:

cmd.exe /k ping data-cdn.mbamupdates.com

Left-click Start > Run... and enter or copy/paste the above into the Open: box, Left-click OK.

Please report your results in a reply. Thank you :)

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Hello indosiar:

Please try a ping with the following:

cmd.exe /k ping data-cdn.mbamupdates.com

Left-click Start > Run... and enter or copy/paste the above into the Open: box, Left-click OK.

Please report your results in a reply. Thank you :)

ths the result

post-88092-0-66758200-1310994534.jpg

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Hello indosiar:

Please download Oldtimer's latest OTL.exe to your Desktop.

To Download/Run OTL:

  • Download the most recent OTL.exe from
here.
Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
OTL should now start. Change only the following settings:

Change Drivers to:
All
.

Change Standard Registry to:
All
.

Under File Scans, check that
File Age
is
30
.

Click the
Run Scan
button. Do not change any other settings unless otherwise told to do so. The scan shouldn't take long.


When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt (first run only). These are saved in the same location as OTL.exe
Please attach these 2 files in your next reply.

From this point forward, one of Malwarebytes' Moderators (Mainard) will assist you further.

Thank you for your patience. :)

Edited by 1PW
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Hello indosiar,

In addition to the OTL log, which I will find useful for diagnoses.

Could you please take a screen capture of your date and time settings and attach them on your next post. Specifically your long time and long date settings.

Here is an example of these settings:

post-60618-0-45350000-1311014990.png

Thank you.

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Hello indosiar:

Please download Oldtimer's latest OTL.exe to your Desktop.

To Download/Run OTL:

  • Download the most recent OTL.exe from
here.
Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
OTL should now start. Change only the following settings:

Change Drivers to:
All
.

Change Standard Registry to:
All
.

Under File Scans, check that
File Age
is
30
.

Click the
Run Scan
button. Do not change any other settings unless otherwise told to do so. The scan shouldn't take long.


When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt (first run only). These are saved in the same location as OTL.exe
Please attach these 2 files in your next reply.

From this point forward, one of Malwarebytes' Moderators (Mainard) will assist you further.

Thank you for your patience. :)

Here is....

OTL.Txt

Extras.Txt

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Hello indosiar:

Thank you for the OTL output files. They will be analyzed soon.

Please see the #9 post above from Mainard. He's requesting two important screen captures.

Thank you for your continued patience. :)

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Hello indosiar:

Thank you for the OTL output files. They will be analyzed soon.

Please see the #9 post above from Mainard. He's requesting two important screen captures.

Thank you for your continued patience. :)

where i i can find the setting plz... iam newbie at computer...

I use XP sp3...

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Hello indosiar,

In addition to the OTL log, which I will find useful for diagnoses.

Could you please take a screen capture of your date and time settings and attach them on your next post. Specifically your long time and long date settings.

Here is an example of these settings:

post-60618-0-45350000-1311014990.png

Thank you.

GET IT NOW.......

post-88092-0-45122700-1311093813.jpg

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Hello indosiar,

Please follow these directions to view your time settings:

  • Click Start
  • Click Control Panel
  • Select Date, Time, Language, and Regional Options within control panel
  • Under Pick a Task... Select "change the format of numbers, dates, and times"
  • Under Standards and formats Click the button 'Customize...'
  • Click on the Time tab and get a screen capture.
  • Click on the date Tab and get a screen capture.

To get a screen capture:

On your keyboard press the button: "Print Screen".

Open paint.exe (Start->All Programs->Paint)

Within paint click edit Paste.

Save this file onto your desktop.

Attach these two different screen captures in your next reply.

If you have any questions please feel free to ask.

Thank you.

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Hello indosiar,

Please follow these directions to view your time settings:

  • Click Start
  • Click Control Panel
  • Select Date, Time, Language, and Regional Options within control panel
  • Under Pick a Task... Select "change the format of numbers, dates, and times"
  • Under Standards and formats Click the button 'Customize...'
  • Click on the Time tab and get a screen capture.
  • Click on the date Tab and get a screen capture.

To get a screen capture:

On your keyboard press the button: "Print Screen".

Open paint.exe (Start->All Programs->Paint)

Within paint click edit Paste.

Save this file onto your desktop.

Attach these two different screen captures in your next reply.

If you have any questions please feel free to ask.

Thank you.

Is it Rite?............... sorry if i trouble all here....

post-88092-0-86119900-1311094793.jpg

post-88092-0-27535900-1311094814.jpg

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Hello indosiar,

Please add to ESET's exclusion list:

  • C:\Program Files\Malwarebytes [Folder] OR x64 OS (C:\Program Files (x86)\Malwarebytes)
  • C:\Windows\system32\drivers\mbam.sys
  • C:\Windows\system32\drivers\mbamswissarmy.sys OR on x64 OS (C:\Windows\syswow6432\drivers\mbamswissarmy.sys)

Thank you.

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Hello indosiar,

Please add to ESET's exclusion list:

  • C:\Program Files\Malwarebytes [Folder] OR x64 OS (C:\Program Files (x86)\Malwarebytes)
  • C:\Windows\system32\drivers\mbam.sys
  • C:\Windows\system32\drivers\mbamswissarmy.sys OR on x64 OS (C:\Windows\syswow6432\drivers\mbamswissarmy.sys)

Thank you.

Hii its work first time.... but ill update MbM within an hour ... hopely be fine ....

see image....

post-88092-0-79542200-1311129447.jpg

post-88092-0-20183500-1311129465.jpg

post-88092-0-14653500-1311129489.jpg

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Hii its work first time.... but ill update MbM within an hour ... hopely be fine ....

see image....

hi i update it ... weww and same problem show...... and i stop it and try again and its work again.... so whats is the problem?

image attched...

post-88092-0-93297800-1311133331.jpg

post-88092-0-67623200-1311133358.jpg

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Hello indosiar,

Please set exclusions within MBAM excluding ESET's program files folder.

Typically the folder is located within:


C:\Program Files\ESET ~or~ C:\Program Files (x86)\ESET

After you exclude the entire ESET program folder please let me know if the odd update window still occurs for you.

Thank you.

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Hello indosiar,

Please set exclusions within MBAM excluding ESET's program files folder.

Typically the folder is located within:


C:\Program Files\ESET ~or~ C:\Program Files (x86)\ESET

After you exclude the entire ESET program folder please let me know if the odd update window still occurs for you.

Thank you.

Its work , without my old problem....

Thanks All of the staff here to help me about this issue...

plz fix ths issue in the next program update....

plz close my topic cs its already DONE...

THANKS ALL.......

Img attched....

post-88092-0-21127500-1311211932.jpg

post-88092-0-01632200-1311211953.jpg

post-88092-0-89553000-1311211970.jpg

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Its work , without my old problem....

Thanks All of the staff here to help me about this issue...

plz fix ths issue in the next program update....

plz close my topic cs its already DONE...

THANKS ALL.......

Img attched....

OOOOOOhhhh my..... DONT CLOSE.......... I STILL HAVE THAT PROBLEM........... WHAT HAPPEN.......

SEE IMAGE NEED HELP... the old version Mbm is work perfectly....

post-88092-0-86997100-1311263603.jpg

post-88092-0-90410900-1311263620.jpg

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Hello indosiar,

Please recreate this crash (do not close the windows pertaining to the crash) then Create a Full Crash Dump using Sysinternals Process Explorer:

  • Please download Sysinternals Process Explorer from here and save it to your desktop.
    • Note: If using Windows Vista or Windows 7 then you also need to do the following:
      1. Right-click on ProcExp.exe and select Properties
      2. Click on the Compatibility tab
      3. Under Privilege Level check the box next to Run this program as an administrator
      4. Click on Apply then click OK

    [*]Double-click ProcExp.exe to run it.

    [*]Once it starts, find mbam.exe in the process list and right-click on it and hover your mouse over Create Dump and select Create Full Dump...

    [*]Save the mbam.dmp file to your desktop and close Process Explorer

    [*]Right-click on the mbam.dmp file you just created and hover your mouse over Send To and select Compressed (zipped) Folder

    [*]Attach the ZIP file you just created to your next reply if it is small enough. If it isn't then please upload it to RapidShare

Thank you.

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Hello indosiar,

Please recreate this crash (do not close the windows pertaining to the crash) then Create a Full Crash Dump using Sysinternals Process Explorer:

  • Please download Sysinternals Process Explorer from here and save it to your desktop.
    • Note: If using Windows Vista or Windows 7 then you also need to do the following:
      1. Right-click on ProcExp.exe and select Properties
      2. Click on the Compatibility tab
      3. Under Privilege Level check the box next to Run this program as an administrator
      4. Click on Apply then click OK

    [*]Double-click ProcExp.exe to run it.

    [*]Once it starts, find mbam.exe in the process list and right-click on it and hover your mouse over Create Dump and select Create Full Dump...

    [*]Save the mbam.dmp file to your desktop and close Process Explorer

    [*]Right-click on the mbam.dmp file you just created and hover your mouse over Send To and select Compressed (zipped) Folder

    [*]Attach the ZIP file you just created to your next reply if it is small enough. If it isn't then please upload it to RapidShare

Thank you.

i am host it to oron.... rapidshare tooo slow here....

mbmam zip>>>>>>>>> http://oron.com/hkybpkao2lod/mbam.zip.html

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