Whats gone wrong :(

[alexpowell]

Hi Everybody,

Now don't get me wrong malwarebytes is still good its just it seems to have dificulty getting rid of some rouge anti virus's. latley ive been in contact with alot of them (dont ask why) malwarebytes has no trouble finding the infections it just cart get rid of any of them. I have had to resort to sd fix wich i hate using.

[daledoc1]

Hello and welcome, alexpowell:

Sorry to hear that you are not pleased with MBAM.

No security program can provide 100% protection against the ever-expanding number of malware threats.

However, MBAM (especially the PRO version with real-time protection) provides outstanding layered protection alongside a standard AV and firewall.

The Research Center works 24/7/365 to add new rogues and malware threats to the database.

If you are having problems with the program itself, please post back with a bit more detail about the issue and some basic system info, so that we may better assist you:

• What is your Operating System (XP, Vista, or Win7)?
  
• Is your OS 32-bit or 64-bit?
  
• What is your OS Service Pack?
  
• What version of MBAM have you run?
  
• What MBAM database version do you have?
  
• What brand and version of antivirus, antimalware, and firewall software do you have?
  
• Do you use a router to connect to the internet?
  

On the other hand, if you think your system might be infected, please follow the advice below.

Excellent, self-help troubleshooting info for getting MBAM to run on an infected machine can be found here.

And there are specific, self-help malware removal instructions here.

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

• Option 1 -- Free, Expert advice in the Malware Removal Forum
  
• Option 2 -- Paying customer using MBAM PRO -- Contact MBAM Support via email
  
• Option 3 -- Premium, Fee-Based Support
  

OPTION 1

As we don't deal with malware removal in this General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

• First, please print out, read and follow the directions here, skipping any steps you are unable to complete.
  
• If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  
• Then please post a NEW topic here.
  
• When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  
• One of the expert helpers there will give you free, one-on-one assistance when one becomes available.
  
• Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  

IMPORTANT NOTE: Please DO NOT post back to ("bump") your topic within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.

• 
  o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  Or
  o You may send a Private Message to a Moderator asking for assistance.
  

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

Thanks very much!

daledoc1

PS: Please use the button instead of other ones when you reply here and at the other forums, so that it will be easier to read.

[shadowwar]

Can you provide more specifics? What rogue name and what couldnt be removed? Do you have scan logs?

Also were you sure it was sdfix? That app hasnt been updated in years and would more than likely would be useless against the current rogues.

[Mystery]

Some rogues can be indeed pretty stubborn nowadays. Exile360 has listed some alternative methods to try if MBAM can't remove them the usual way: http://forums.malwarebytes.org/index.php?showtopic=85715

Maybe these can help you with removing them.