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Virus Residue Explorer.exe and Stackhash issues


Anon
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Hi,

A few weeks ago I got a nasty virus which virtually crashed my computer. I was able to remove it, I think, using malware bytes in safe mode along with a system restore, though I can't remember which I did first, I think it was the malware scan. Since then, I have been having irregular explorer.exe crashes on startup. I would get the message "explorer.exe has stopped working" with a prompt to close and restart it, which I always did. Afterwards the icons would come back and everything seemed to be working fine. At the suggestion of a friend I did a scan of the hard drive looking for errors and since then the explorer.exe crashes have stopped, but when I try to open certain programs that were working before I contracted the virus, I get a similar error and this report:

Problem signature:

Problem Event Name: APPCRASH

Application Name: RomeTW.exe

Application Version: 1.0.0.0

Application Timestamp: 438afb5a

Fault Module Name: StackHash_fd00

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Code: c0000005

Exception Offset: 00000010

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160

This report is specific to an old game called Total War: Rome. All the programs are older, but all were working on my computer just prior to my getting this virus and I haven't changed drivers or updated windows or anything like that. The virus had made many files and folders hidden and read-only, but after I enabled view hidden files and changed them back to the way they were they would start working again. I am having issues with 3 other programs that I know of, one of them won't run in except in windowed mode and the others won't open at all. There was another older game that erased some of its saved files, but I think that is an unrelated event.I may have gone overboard with unchecking the hidden and read-only properties but since then I haven't had any other viruses I'm aware of. I just performed a full scan with updated malware and it showed up clean. I am running Vista 64-bit with a 2.66 ghz intel quad-core, 4-gigs of dvr2 1066 ram in 2 sticks and a 500 gig Seagrams harddrive with an Nvidia 260 gtx not the latest drivers but the same drivers I was using before the virus. If anyone can help me fix windows without reinstalling it I would be very grateful. Could I still be infected? Is there any way to repair Vista without deleting my memory? Thanks for your time!

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Greetings :)

It sounds like there might still be something nasty on the system causing these issues. We don't work on malware removal in this part of the forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact support@malwarebytes.org and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you :)

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