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Windows XP Anti-Virus 2011 Malware aftermath

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My wife got the XP Anti-Virus 2011 malware. We used your Malwarebytes Anti Malware. Followed that with Super Anti Spyware. We have Windows XP, of course. We bought the full version of Malwarebytes.

System restore fails.

However suddenly after working temporarily, Outlook Express, won't start, first giving error Ox800cO12E5, then "please compact folders", which doesn't work. Then "MSOE.dll won't initialize." ( I suspect there was a problem which occured when I emptied the quarantine file in Super Anti Spyware.

I looked up all these errors on the internet and didn't get a solution. I'm getting startup errors also, but those were happening before.

I ran the two anti Virus programs again, Uninstalled Internet Explorer, and Outlook express, Installed Internet explorer 8, and backed up, and deleted all the .dbx files on C. Nothing worked. I'm considering upgrading to Windows 7, but I'm not sure if there is an ongoing Virus problem.

We're still getting some virus redirects very occasionally. I backed up the data on the C drive manually to an external drive when the virus attack happened because the Virus sends messages that your hard drive is being emptied. Later I scanned the external drive and found the same Virus entries as the C drive and deleted them. One of them was in the Adobe folder.

I've read a large amount of your forums and we do have a hard wired router. I'm wondering if registry identities are gone, but I'm not sure. We also have a large amount of System Restore checkpoints which aren't doing anything so the virus may be in there too.

I only get "Administrator" and my wife's name to log in on in Safe Mode. These options used to always come up in regular reboots.

We haven't been getting redirects, and the full version of Malwarebytes is catching bad websites.

I suspect I will have to reinstall the operating system which is Windows XP Service Pack 3. I've raed some info on creating a disk to do this on the internet but it sounds risky. We're also willing to upgrade to Windows 7 but are not sure the computer can handle it.

Here are the requested logs.

We've also started to get a "protection-log" from the full version of Malwarebytes so I'm attaching that also.

Malwarebytes' Anti-Malware


Database version: 6822

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

6/10/2011 9:51:38 AM

mbam-log-2011-06-10 (09-51-38).txt

Scan type: Full scan (C:\|)

Objects scanned: 289080

Time elapsed: 1 hour(s), 44 minute(s), 15 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)




DDS (Ver_2011-06-11.01) - NTFSx86

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23

Run by Frances at 20:51:55 on 2011-06-10

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1023.498 [GMT -7:00]


AV: ESET Smart Security 4.2 *Enabled/Updated* {E5E70D32-0101-4F12-8FB0-D96ACA4F34C0}

FW: ESET Personal firewall *Enabled*


============== Running Processes ===============



C:\WINDOWS\system32\svchost -k DcomLaunch


C:\WINDOWS\System32\svchost.exe -k netsvcs






C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe

C:\Program Files\Canon\MyPrinter\BJMyPrt.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe

C:\Program Files\Microsoft IntelliPoint\ipoint.exe

C:\Program Files\ESET\ESET Smart Security\egui.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe


C:\Program Files\Sony\Sony Picture Utility\PMBCore\SPUVolumeWatcher.exe


C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe

C:\Program Files\ESET\ESET Smart Security\ekrn.exe


C:\Program Files\Java\jre6\bin\jqs.exe


C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe


C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Mozilla Firefox\plugin-container.exe



============== Pseudo HJT Report ===============


uSearch Page = hxxp://www.google.com

uSearch Bar = hxxp://www.google.com/ie

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8

uSearchURL,(Default) = hxxp://www.google.com/keyword/%s

mSearchAssistant = hxxp://www.google.com/ie

uURLSearchHooks: &Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll

BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No File

BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File

TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File

TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File

TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File

EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [iyumu] rundll32.exe "c:\windows\olpinef.dll",Startup

mRun: [frxmxins] frxmxins

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [basicsmssmenu] "c:\program files\seagate\basics\basics status\MaxMenuMgrBasics.exe"

mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon

mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon

mRun: [symNRT] "c:\docume~1\frances\locals~1\temp\7zsd6.tmp\SymNRT.exe" /unrun

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [PRISMSVR.EXE] "c:\windows\system32\PRISMSVR.EXE" /APPLY

mRun: [intelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"

mRun: [Ttucoqu] rundll32.exe "c:\windows\eqipuzeg.dll",Startup

mRun: [egui] "c:\program files\eset\eset smart security\egui.exe" /hide /waitservice

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray

mRunOnce: [FGLRXDetectPnPMonitor] rundll32 fglrxmon.dll,MonitorDetect

StartupFolder: c:\docume~1\frances\startm~1\programs\startup\pictur~1.lnk - c:\program files\sony\sony picture utility\pmbcore\SPUVolumeWatcher.exe

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab

DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab

DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab

DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab

DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} - hxxp://www.ipix.com/viewers/ipixx.cab

DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} - hxxp://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab

DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\yinsthelper.dll

DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www.clarkcolor.com/ClarkActivia.cab

DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab

DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab

DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab

DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://aon.webex.com/client/T25L10NSP41EP7/webex/ieatgpc.cab

TCP: DhcpNameServer =

TCP: Interfaces\{7A7E11BE-51A3-42F3-8CDD-67FC3AD14385} : DhcpNameServer =

Notify: AtiExtEvent - Ati2evxx.dll

Notify: GoToAssist - c:\program files\citrix\gotoassist\615\G2AWinLogon.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

LSA: Notification Packages = scecli scecli

%SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16


================= FIREFOX ===================


FF - ProfilePath - c:\documents and settings\frances\application data\mozilla\firefox\profiles\pi4kvmcf.default\

FF - prefs.js: browser.startup.homepage - hxxp://go.microsoft.com/fwlink/?LinkId=69157

FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll

FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}

FF - Ext: Java Console: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}

FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff

FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension

FF - Ext: XULRunner: {48BF889F-7EAE-46CC-B169-868099FD650E} - c:\documents and settings\frances\local settings\application data\{48BF889F-7EAE-46CC-B169-868099FD650E}

FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}


============= SERVICES / DRIVERS ===============


R1 ehdrv;ehdrv;c:\windows\system32\drivers\ehdrv.sys [2010-7-29 115008]

R1 SASDIFSV;SASDIFSV;c:\docume~1\frances\locals~1\temp\sas_selfextract\SASDIFSV.SYS [2010-2-17 12872]

R1 SASKUTIL;SASKUTIL;c:\docume~1\frances\locals~1\temp\sas_selfextract\SASKUTIL.SYS [2010-5-10 67656]

R2 ekrn;ESET Service;c:\program files\eset\eset smart security\ekrn.exe [2010-8-12 810144]

R2 FGLRXUtil;FGLRXUTIL;c:\windows\system32\frxhser.exe [2005-1-16 53248]

R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-5-14 366640]

R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-5-14 22712]

S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]

S2 PPPoEService;PPPoE Service;c:\progra~1\nts\entern~1\app\pppoeservice.exe --> c:\progra~1\nts\entern~1\app\pppoeservice.exe [?]

S3 atifglrx;atifglrx;c:\windows\system32\drivers\fglrxm.sys [2005-1-16 417061]


=============== Created Last 30 ================


2011-05-26 05:17:58 17480 ----a-w- c:\windows\system32\drivers\hitmanpro35.sys

2011-05-26 05:10:35 -------- d-----w- c:\program files\hitmanPro

2011-05-26 05:08:43 -------- d-----w- c:\documents and settings\all users\application data\Hitman Pro

2011-05-17 04:12:45 -------- dc-h--w- c:\windows\ie8

2011-05-17 04:00:40 -------- d-----w- c:\program files\test

2011-05-17 03:11:12 -------- d-----w- c:\documents and settings\frances\application data\SUPERAntiSpyware.com

2011-05-17 03:11:12 -------- d-----w- c:\documents and settings\all users\application data\SUPERAntiSpyware.com

2011-05-17 02:24:52 -------- d-----w- c:\program files\Citrix

2011-05-17 02:24:47 -------- d-----w- c:\documents and settings\frances\local settings\application data\Citrix

2011-05-17 02:24:43 103784 ----a-w- c:\documents and settings\frances\GoToAssistDownloadHelper.exe

2011-05-16 04:39:51 -------- d-----w- c:\windows\Performance

2011-05-16 00:28:51 116224 -c--a-w- c:\windows\system32\dllcache\xrxwiadr.dll

2011-05-16 00:28:50 23040 -c--a-w- c:\windows\system32\dllcache\xrxwbtmp.dll

2011-05-16 00:28:49 27648 -c--a-w- c:\windows\system32\dllcache\xrxftplt.exe

2011-05-16 00:28:49 18944 -c--a-w- c:\windows\system32\dllcache\xrxscnui.dll

2011-05-16 00:28:48 4608 -c--a-w- c:\windows\system32\dllcache\xrxflnch.exe

2011-05-16 00:28:20 99865 -c--a-w- c:\windows\system32\dllcache\xlog.exe

2011-05-16 00:28:19 16970 -c--a-w- c:\windows\system32\dllcache\xem336n5.sys

2011-05-16 00:28:18 19455 -c--a-w- c:\windows\system32\dllcache\wvchntxx.sys

2011-05-16 00:28:10 19200 -c--a-w- c:\windows\system32\dllcache\wstcodec.sys

2011-05-16 00:28:09 12063 -c--a-w- c:\windows\system32\dllcache\wsiintxx.sys

2011-05-16 00:28:07 8192 -c--a-w- c:\windows\system32\dllcache\wshirda.dll

2011-05-16 00:27:28 8832 -c--a-w- c:\windows\system32\dllcache\wmiacpi.sys

2011-05-16 00:27:22 34890 -c--a-w- c:\windows\system32\dllcache\wlandrv2.sys

2011-05-16 00:27:22 154624 -c--a-w- c:\windows\system32\dllcache\wlluc48.sys

2011-05-16 00:27:10 771581 -c--a-w- c:\windows\system32\dllcache\winacisa.sys

2011-05-16 00:27:06 53760 -c--a-w- c:\windows\system32\dllcache\wiamsmud.dll

2011-05-16 00:27:05 87040 -c--a-w- c:\windows\system32\dllcache\wiafbdrv.dll

2011-05-16 00:27:01 701386 -c--a-w- c:\windows\system32\dllcache\wdhaalba.sys

2011-05-16 00:27:00 23615 -c--a-w- c:\windows\system32\dllcache\wch7xxnt.sys

2011-05-16 00:25:59 50176 -c--a-w- c:\windows\system32\dllcache\umaxp60.dll

2011-05-16 00:24:58 24660 -c--a-w- c:\windows\system32\dllcache\spxupchk.dll

2011-05-16 00:23:54 18400 -c--a-w- c:\windows\system32\dllcache\sgsmld.sys

2011-05-16 00:22:54 19584 -c--a-w- c:\windows\system32\dllcache\rasirda.sys

2011-05-16 00:21:51 44544 -c--a-w- c:\windows\system32\dllcache\ovui2.dll

2011-05-16 00:20:58 65278 -c--a-w- c:\windows\system32\dllcache\netflx3.sys

2011-05-16 00:19:39 35200 -c--a-w- c:\windows\system32\dllcache\msgame.sys

2011-05-16 00:19:38 6016 -c--a-w- c:\windows\system32\dllcache\msfsio.sys

2011-05-16 00:19:36 51200 -c--a-w- c:\windows\system32\dllcache\msdv.sys

2011-05-16 00:19:27 17280 -c--a-w- c:\windows\system32\dllcache\mraid35x.sys

2011-05-16 00:19:19 15232 -c--a-w- c:\windows\system32\dllcache\mpe.sys

2011-05-16 00:19:12 16128 -c--a-w- c:\windows\system32\dllcache\modemcsa.sys

2011-05-16 00:19:05 6528 -c--a-w- c:\windows\system32\dllcache\miniqic.sys

2011-05-16 00:19:02 320384 -c--a-w- c:\windows\system32\dllcache\mgaum.sys

2011-05-16 00:19:01 235648 -c--a-w- c:\windows\system32\dllcache\mgaud.dll

2011-05-16 00:17:56 14592 -c--a-w- c:\windows\system32\dllcache\kbdhid.sys

2011-05-16 00:17:34 26624 -c--a-w- c:\windows\system32\dllcache\irstusb.sys

2011-05-16 00:17:34 18688 -c--a-w- c:\windows\system32\dllcache\irsir.sys

2011-05-16 00:17:33 28160 -c--a-w- c:\windows\system32\dllcache\irmon.dll

2011-05-16 00:17:33 23552 -c--a-w- c:\windows\system32\dllcache\irmk7.sys

2011-05-16 00:17:32 88192 -c--a-w- c:\windows\system32\dllcache\irda.sys

2011-05-16 00:17:32 151552 -c--a-w- c:\windows\system32\dllcache\irftp.exe

2011-05-16 00:17:24 90200 -c--a-w- c:\windows\system32\dllcache\io8ports.dll

2011-05-16 00:17:24 45632 -c--a-w- c:\windows\system32\dllcache\ip5515.sys

2011-05-16 00:17:23 38784 -c--a-w- c:\windows\system32\dllcache\io8.sys

2011-05-16 00:17:22 16000 -c--a-w- c:\windows\system32\dllcache\ini910u.sys

2011-05-16 00:17:22 13056 -c--a-w- c:\windows\system32\dllcache\inport.sys

2011-05-16 00:15:50 488383 -c--a-w- c:\windows\system32\dllcache\hsf_v124.sys

2011-05-16 00:14:58 442240 -c--a-w- c:\windows\system32\dllcache\fpnpbase.sys

2011-05-16 00:13:59 334208 -c--a-w- c:\windows\system32\dllcache\ds1wdm.sys

2011-05-16 00:12:58 175104 -c--a-w- c:\windows\system32\dllcache\csamsp.dll

2011-05-16 00:11:59 171264 -c--a-w- c:\windows\system32\dllcache\camdrv30.sys

2011-05-16 00:10:59 36128 -c--a-w- c:\windows\system32\dllcache\banshee.sys

2011-05-16 00:09:59 56960 -c--a-w- c:\windows\system32\dllcache\aic78xx.sys

2011-05-16 00:08:15 66048 -c--a-w- c:\windows\system32\dllcache\s3legacy.dll

2011-05-15 22:32:13 -------- d-----w- c:\documents and settings\frances\local settings\application data\Microsoft Corporation

2011-05-15 22:30:58 -------- d-----w- c:\program files\Microsoft Windows 7 Upgrade Advisor

2011-05-15 00:51:19 -------- d-----w- c:\documents and settings\frances\application data\Malwarebytes

2011-05-15 00:50:15 39984 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2011-05-15 00:50:12 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes

2011-05-15 00:50:02 22712 ----a-w- c:\windows\system32\drivers\mbam.sys

2011-05-15 00:50:01 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2011-05-15 00:39:38 -------- d--h--w- c:\windows\system32\GroupPolicy

2011-05-15 00:22:29 767952 ----a-w- c:\windows\BDTSupport.dll

2011-05-15 00:22:29 149456 ----a-w- c:\windows\SGDetectionTool.dll

2011-05-15 00:22:28 165840 ----a-w- c:\windows\PCTBDRes.dll

2011-05-15 00:22:28 1652688 ----a-w- c:\windows\PCTBDCore.dll

2011-05-15 00:22:10 233136 ----a-w- c:\windows\system32\drivers\pctgntdi.sys

2011-05-15 00:22:00 88040 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys

2011-05-15 00:22:00 217032 ----a-w- c:\windows\system32\drivers\PCTCore.sys

2011-05-15 00:21:50 70408 ----a-w- c:\windows\system32\drivers\pctplsg.sys

2011-05-15 00:21:29 -------- d-----w- c:\program files\common files\PC Tools

2011-05-15 00:21:29 -------- d-----w- c:\documents and settings\all users\application data\PC Tools


==================== Find3M ====================


2011-04-05 23:03:32 442368 ----a-w- c:\windows\system32\ATIDEMGX.dll

2011-04-05 23:03:32 311296 ----a-w- c:\windows\system32\atiiiexx.dll


============= FINISH: 20:53:44.25 ===============


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Hello CaseyJ000

Welcome to Malwarebytes.

I would like to see the OTL log files as well please to see if anything is left over as you do have sign of infection in the dds log.


  • Download OTL to your desktop.
  • Double click on OTL to run it.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

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Thanks for the quick response. I thought I might get an email notification, but I refreshed the page and found your response. Here's the .txt files, they look suspicious.

I'm posting them as an attachment, I'm getting a "too long" error posting them on here, and I don't want to post them one at a time.


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Ok you have a few infections present.


  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    O2 - BHO: (no name) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No CLSID value found.
    O2 - BHO: (Symantec Intrusion Prevention) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - File not found
    O3 - HKLM\..\Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No CLSID value found.
    O4 - HKLM..\Run: [SymNRT] File not found
    O4 - HKLM..\Run: [Ttucoqu] File not found
    O4 - HKCU..\Run: [Iyumu] File not found
    O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
    O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDesktop = 0
    O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: DisableTaskMgr = 0
    [2011/05/14 17:29:40 | 000,020,104 | -HS- | M] () -- C:\Documents and Settings\All Users\Application Data\8ovx0wkt11gr8lvac32b080q
    [2011/05/14 17:29:39 | 000,020,104 | RHS- | M] () -- C:\Documents and Settings\Frances\Local Settings\Application Data\8ovx0wkt11gr8lvac32b080q
    [2011/05/14 17:03:53 | 000,000,336 | ---- | M] () -- C:\Documents and Settings\All Users\Application Data\18407204


  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • It will produce a log for you on reboot, please post that log in your next reply.


Download ComboFix from one of these locations:

Link 1

Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

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Here are the scans for my wife's computer.

I'm thinking I'll probably have to do my own computer also as I've had to bring things back and forth on a USB stick previous to today when the initial infection occured to my wife's computer.

They're comnected by Router also. I'm running a Malwarebytes scan on my own computer now. Then I guess I'll do the defogger, and GMER Rootkit scan to start.



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Ok looks better:

Update Run Malwarebytes

Please update\run Malwarebytes' Anti-Malware.

Double Click the Malwarebytes Anti-Malware icon to run the application.

  • Click on the update tab then click on Check for updates.
  • If an update is found, it will download and install the latest version.
  • Once the update has loaded, go to the Scanner tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatley.


ESET OnlineScan

  1. Click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the esetOnline.png button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    1. Click on esetSmartInstall.png to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the esetSmartInstallDesktopIcon.png icon on your desktop.

    3. Check esetAcceptTerms.png
    4. Click the esetStart.png button.
    5. Accept any security warnings from your browser.
    6. Under scan settings, check esetScanArchives.png and check Remove found threats
    7. Click Advanced settings and select the following:
      • Scan potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth technology

[*]ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

[*]When the scan completes, push esetListThreats.png

[*]Push esetExport.png, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

[*]Push the esetBack.png button.

[*]Push esetFinish.png

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Malwarebytes' Anti-Malware


Database version: 6841

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

6/12/2011 9:53:46 AM

mbam-log-2011-06-12 (09-53-46).txt

Scan type: Quick scan

Objects scanned: 157348

Time elapsed: 4 minute(s), 50 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)


E:\Backup\backup5_15_11\Local Disk ©\Documents and Settings\Frances\Local Settings\Temp\jar_cache5081035465487671878.tmp a variant of Java/TrojanDownloader.OpenStream.NCE trojan deleted - quarantined

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I just want to see if I can restore the Outlook Express on this machine. The initial basic startup errors didn't come up just now. I have the program that analyzes whether your system can upgrade to Windows 7. So now that the system seems more clean I can try it out.

Any thoughts on how to do checks on my other system that is Windows XP 64 bit?



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Please first go to Start run then copy\paste in this into the run box > C:\Documents and Settings\All Users\Application Data then hit ok.

Please then delete the following 2 files if present:



After that what do you mean by restore Outlook express what does it do when you open it?

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Please then delete the following 2 files if present:



( yes they were there and I deleted them.)

Here's the Outlook Express story:

However suddenly after working temporarily, Outlook Express, won't start, first giving error Ox800cO12E5, then "please compact folders", which doesn't work. Then "MSOE.dll won't initialize." ( I suspect there was a problem which occured when I emptied the quarantine file in Super Anti Spyware.

I looked up all these errors on the internet and didn't get a solution.

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  • Click START then RUN
  • Now type Combofix /uninstall in the runbox and click OK. Note the space between the X and the Uninstall, it needs to be there.

    • Double click on OTL to run it.
    • Click on the Cleanup button at the top.
    • You will be asked to reboot the machine to finish the Cleanup process. Choose Yes.
    • This will remove itself and other tools we may have used.

===============Update Java===============

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:

  • Download the latest version of Java SE Runtime Environment (JRE) and save it to your desktop.
  • Scroll down to where it says "(JRE) then click on it
  • Click the "Download" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u26-windows-i586.exe to install the newest version.

Delete\uninstall anything else that we have used that is leftover.

After that your all set.

===The following are some articles and a Windows Update link that I like to suggest to people to prevent malware and general PC maintenance===

Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.

Prevention article Some great guidelines to follow to prevent future infections please read the Prevention artice by Miekiemoes.

How did I get infected in the first place? Also this one by Tony Klein.

If your computer is slow Things you can do if your computer is slow.

PC Safety and Security - What Do I Need? Security suggestions and general hints and tips for PC security.

File sharing program dangers Reasons to stay away from File sharing programs for ex: BitTorrent,Limewire,Kazaa,emule,Utorrent etc...

===Free antimalware tools used for on demand scanning and cleaning no real time unless purchased===

Malwarebytes Antimalware


===Free antivirus links===

This is antivirus and antispyware.

Microsoft Security Essentials

This is free antispyware protection and Antivirus protection.

AVG free

This is just antivirus protection.


This is antivirus and antispyware protection.


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  • 2 weeks later...
  • Staff

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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