Win 7 Anti-spyware 2011 problems and more

[CajunAngelLisa]

I am pretty close to tears as I've been trying to get this nasty thing off my laptop all day. I attempted using Superantispyware.exe to rid this horrible item from my system and I think it only made it worse. It did find tracking cookies and the trojan. The popup warnings are gone but I still cannot run any executable file. What comes us is an "Open with" screen with Internet explorer or Windows Media Center as the options. Clicking either doesn't bring solutions.

I am running Win 7 Ultimate.

I have tried renaming the mbam file to explorer.exe and the same thing happens.

I tried going into a cmd prompt but the same thing happens.

The only way I can get into anything on my computer (and then it doesn't run or open the files) is the run prompt. I can access my drives there.

I have several photo shoots to edit and as long as my laptop is not operating, I will not make deadline.

I am praying you can help. I definitely feel stupid as my CIS degree is pretty useless to me right now.

Thanks,

Lisa

[exile360]

Greetings

We don't work on malware removal in this part of the forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

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Thank you

[John A]

You could try the removal guide here

http://www.bleepingcomputer.com/virus-removal/remove-win-7-antispyware-2011

[CajunAngelLisa]

Thanks for your suggestion John.

With this particular infection I had, any exe file that I tried to run gave me the dreaded "Open with" screen.

I did eventually get this fixed. I found someone that had posted in the other forum and was able to get exeHelper to run. Once my associations were corrected for exe, com and userinit files, my problem disappeared. I was then able to finally run the MalwareBytes program to sweep my computer again. Avira and McAfee didn't find anything. I ran both of those before I ran the MalwareBytes.

I'm glad to have the issue taken care of but regret the 12+ hours I spent pulling my hair out.

Thanks again for responding.

[John A]

Well done Lisa. Hope you made your deadline!