MBAM crashes during Full Scan

[Gentlywitha]

Not sure I have time or inclination to uninstall ZoneAlarm, but I do get a Crash when I

run mbam.exe - every time so far about 3x on full scan.

Prior to this full scan, I did a quick scan which completed successfully

and did not find anything. There probably isn't anything to find.

As the scan is running, I get an error:

"error code 721(0,28)" but it continues to scan.

Then later MBAM crashes - I wouldn't describe it as a freeze.

This time it happened when scanning:

c:\program files\common files\muvee technologies\...\data.scm

Problem signature:

Problem Event Name: APPCRASH

Application Name: mallywarey.exe

Application Version: 1.31.0.0

Application Timestamp: 49373593

Fault Module Name: kernel32.dll

Fault Module Version: 6.0.6001.18000

Fault Module Timestamp: 4791a76d

Exception Code: c0000005

Exception Offset: 0004d149

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 94a4

Additional Information 2: 250425346e70ff74ac897c4335dde087

Additional Information 3: 7072

Additional Information 4: 4d1f984c8886c79d659fab04bab19e10

======================

I had changed the mbam.exe filename obviously.

and one more time ....

Problem signature:

Problem Event Name: APPCRASH

Application Name: mallywarey.exe

Application Version: 1.31.0.0

Application Timestamp: 49373593

Fault Module Name: ntdll.dll

Fault Module Version: 6.0.6001.18000

Fault Module Timestamp: 4791a7a6

Exception Code: c0000005

Exception Offset: 00045ee7

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional Information 1: cb8d

Additional Information 2: f27ad8bb3267c98d686348c3a83a923c

Additional Information 3: 2b7b

Additional Information 4: ed8803900fb7530370aabd138138d556

Hope this helps.

[AdvancedSetup]

Thank you for the post Gentlywitha, the developers will review this information. I moved your post out of the topic for the help request about ZoneAlarm as it did not apply to the requested information needed.

When we find more information on this we'll post and let you know.

Thank you again.