Updating Malwarebytes

[neven]

Dear all,

I would like to ask for any help. First of all, Malwarebytes was rely very good and useful, but I have problem to update it. When I tray to update it, it showes me "An error has occured. Please report this error code to our support team. PROGRAM_ERROR_UPDATING(12029,0,WinHttpSendRequest)"

Thank you

Neven

[Firefox]

Please provide following details, so that someone may be able to assist you:

• OS version including 32/64-bit
  
• Installed Security Product(s) including Firewall and Program Versions
  
• MBAM version (current 1.50.1.1100) (Free or Pro)
  
• Definition version (current 6171)
  
• Do you use a router to connect to Internet
  

[neven]

I am using Windows 7 64 bit

Security product Mc Afee

MBAM 1.50.1.1100 free, 95 days old (I cant upgrade it)

I use a router

I would like to add that I have tried to scan my comp with MBAM in safe mode but after few minutes computer is turned off by itself.

[Firefox]

Please exclude the following files from your McAfee Antivirus Software (not sure what version of you are using):

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

McAfee Anti-Virus exceptions

NOTE: You may look in THIS THREAD where you can find how to add exceptions in McAfee

Please post back and let us know how it went.