Error while updating

[montana2]

The following error message came up while trying to update:

PROGRAM_ERROR_UPDATING (5,0,CreaeFile)

Access denied

It said to report the error code to the support group.

Now what?

Thanks

[DarkSnakeKobra]

Are you running a firewall? If so I'd make sure malwarebytes is allowed interent access.

Make sure to add the following files to your antivirus/firewall.

Windows XP

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
C:\Windows\System32\drivers\mbam.sys
C:\Windows\System32\drivers\mbamswissarmy.sys

Windows Vista/7

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
C:\Windows\System32\drivers\mbam.sys
C:\Windows\System32\drivers\mbamswissarmy.sys

Windows 64 Bit

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
C:\Windows\System32\drivers\mbam.sys
C:\Windows\SysWoW64\drivers\mbamswissarmy.sys

[Firefox]

just to add, make sure that you are running Malwarebytes with Admin access or you will not be able to update....

Right click on MBAM icon and choose run as administrator....