I cannot open or uninstall Malwarebytes

[Barncluith]

I cannot open or uninstall Malwarebytes. In both cases I get the same two error messages:-

"Run Time Error 0"

"Run Time Error 440 Automation Error"

I would be grateful if anyone could help me resolve this problem and enable me to open and run the application.

[daledoc1]

Hello and welcome, barncluith:

First: please be sure that you have given all the MBAM processes the full permissions and exclusions in your AV and firewall.

The precise steps to follow depend on your OS and on the brand/version of your AV and FW.

A brief listing is included here: http://forums.malwarebytes.org/index.php?showtopic=10138

Then, if that doesn't help, please see the "Second" option described in post #2 by Firefox here: http://forums.malwarebytes.org/index.php?showtopic=64266

Please post back and let us know if that helps.

If it doesn't, please also include your OS (and whether it's 32-bit or 64-bit), and the brand & version of your AV and FW in your next post. (It may be that doing a clean reinstall of MBAM will resolve it.)

We will see if any of the mods/admins/experts have some additional suggestions.

Thanks!

daledoc1

PS If you search the forums here, you'll find many threads on this topic. One of them might provide information about your specific issue/resolution.

[Barncluith]

Thank you for your resonse. When I was directed to exclude paths / files in my AV I was told to exclude "mbam.sys" in my System32 driver folder. When I opend this folder I could only find "mbamswissarmy". This looks like a virus which my AV scan did not identify. Can I repair it?

[Firefox]

Hello and

For this error please see the instructions listed HERE Issue # 15

If that does not solve your issue we can try other things.....

[Barncluith]

Firefox, was your link in response to my mbamswissarmy issue or my original problem. I cannot identify a issue # 15 or a reference to corrupt drivers when I click on the link.

[Firefox]

my link is to correct your error you first stated....

"Run Time Error 0"

"Run Time Error 440 Automation Error"

[Barncluith]

Thanks to everybody who replied. By following your suggestions I have now got Malwarebytes working.

[daledoc1]

@ barncluith:

That's great!

Enjoy MBAM!

@ Firefox

Thanks for the most expert help.

Best regards,

daledoc1

[Firefox]

I am glad it worked for you, if you have any other issues or questions don't hesitate to ask.