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Windows product key deleted


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Hi, i ran MBAM on my brothers computer,it did a scan and found 4 infections.It then said it needed to reboot

to finish process,after reboot ive had a message saying that my cope of windows must be activated? The product key on the side did not work.The computer had already been registered with microsoft previously and was fine.Please help.

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Hello and :welcome:

I am not on the staff, but as far as I know, Malwarebytes does not mess with or will it deactivate your copy of windows. What were the infections found? More than likely it was caused by the malware found....

You can call the Microsoft Activation Hot Line to get your copy of windows re-activated @ 1-888-571-2048 (this is for US).

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Hi,and thanks for the reply. Didnt really see the infection details :o

3 of them was PUP ? Just used a differnet product key number ,problem solved.Thanks again :)

If your Windows was/is pirated and the crack you have used was malicious and MBAM caught it , then upon reboot the crack was no longer working , thus your compy of Windows was either recognised pirated , or activation required . I have had such cases where an AV detected such a crack and upon reboot the user the same issue you describe here.

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