The Chosen Posted January 28, 2011 ID:380514 Share Posted January 28, 2011 when i try to update malwarebytes i get a must turn off firewall and check connection. all of that is good but continue to get message. HOW CAN I UPDATE? does anyone have an answer? ......please Link to post Share on other sites More sharing options...
jeffce Posted January 28, 2011 ID:380540 Share Posted January 28, 2011 Hi and welcome to Malwarebytes!! You may have more luck getting your question answered if you post your problem here. I hope you enjoy your stay here at Malwarebytes!! Link to post Share on other sites More sharing options...
Firefox Posted January 31, 2011 ID:381969 Share Posted January 31, 2011 Please exclude the following files from your antivirus:Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as wellFor Windows XP:C:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files\Malwarebytes' Anti-Malware\mbamext.dllC:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\System32\drivers\mbamswissarmy.sysFor Windows Vista or Windows 7:C:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files\Malwarebytes' Anti-Malware\mbamext.dllC:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\System32\drivers\mbamswissarmy.sysFor 64 bit versions of Windows Vista or Windows 7:C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dllC:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\SysWoW64\drivers\mbamswissarmy.sysNote: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as wellNote: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site: data-cdn.mbamupdates.comThe FAQ contains examples of setting file exclusions for some known AV productsPlease post back and let us know how it went. Link to post Share on other sites More sharing options...
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