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jeffce

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Everything posted by jeffce

  1. Try not to laugh too hard....Grimm on Prime. Evil on Netflix
  2. That is fantastic!! Glad that everything has worked out!! Well....I guess if you wanted to leave a review the forum here would probably be the best place.
  3. Ok I think my connection has finally stabilized. I appreciate your patience. So....you have tried to create a new profile other than the admin profile and when you open it there is nothing there to include a start menu or control panel? Does it look like there is a Desktop at all??
  4. Hi, Ok so you just need another new profile? I hope that is what you mean.....I apologize for any delay and for being short but my internet connection the past few days has been horrid!!! Please go to the page here and let me know if this is what you are looking for...if so, please follow the instructions there. Hopefully I can get my own internet fixed up so I have more time. My apologies!!
  5. Glad to hear everything is still running well. Can you tell me, what is it you see when you reboot your system? Do you see different accounts that you can log into or is there just an administrator account?
  6. Providing there are no other malware related problems... IT APPEARS THAT THE LOGS WE HAVE NOW ARE NOW CLEAN! GREAT JOB!! This infection appears to have been cleared, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection. ---------- The following will implement some cleanup procedures as well as reset System Restore points: Press the Windows key + R and this will open the Run text box. Copy/paste the following text into the Run box as shown and click OK. Combofix /Uninstall (Note: There is a space between the ..X and the /U that needs to be there.) ---------- AdwCleaner Double click on AdwCleaner.exe to run the tool again. Click on the Uninstall button.Click Yes when asked are you sure you want to uninstall.Both AdwCleaner.exe, its folder and all logs will be removed.-------------- Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. If you did not have Malwarebytes Antimalware before, I would keep it and run it weekly. ---------- Here are some tips to reduce the potential for spyware infection in the future: 1. Make your Internet Explorer more secure - This can be done by following these simple instructions:From within Internet Explorer click on the Tools menu and then click on Options.Click once on the Security tabClick once on the Internet icon so it becomes highlighted.Click once on the Custom Level button.Change the Download signed ActiveX controls to PromptChange the Download unsigned ActiveX controls to DisableChange the Initialize and script ActiveX controls not marked as safe to DisableChange the Installation of desktop items to PromptChange the Launching programs and files in an IFRAME to PromptChange the Navigate sub-frames across different domains to PromptWhen all these settings have been made, click on the OK button.If it prompts you as to whether or not you want to save the settings, press the Yes button.Next press the Apply button and then the OK to exit the Internet Properties page.2. FireFox If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure: NoScript AdBlock Plus 3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection. 4. Firewall Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. **There are firewalls that could be downloaded and used but I would personally only recommend using one of the following below: Online Armor Free Agnitum Outpost Firewall Free Comodo Firewall Free 5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open. 6. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome. 7. Finally, I strongly recommend that you read Miekiemoes' great advice How to prevent malware. Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved. ----------
  7. Hi, Great to hear!! Providing there are no other malware related problems... IT APPEARS THAT THE LOGS WE HAVE NOW ARE NOW CLEAN! GREAT JOB!! This infection appears to have been cleared, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection. ---------- The following will implement some cleanup procedures as well as reset System Restore points: Press the Windows key + R and this will open the Run text box. Copy/paste the following text into the Run box as shown and click OK. Combofix /Uninstall (Note: There is a space between the ..X and the /U that needs to be there.) ---------- AdwCleaner Double click on AdwCleaner.exe to run the tool again. Click on the Uninstall button.Click Yes when asked are you sure you want to uninstall.Both AdwCleaner.exe, its folder and all logs will be removed.-------------- Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. If you did not have Malwarebytes Antimalware before, I would keep it and run it weekly. ---------- Here are some tips to reduce the potential for spyware infection in the future: 1. Make your Internet Explorer more secure - This can be done by following these simple instructions: From within Internet Explorer click on the Tools menu and then click on Options.Click once on the Security tabClick once on the Internet icon so it becomes highlighted.Click once on the Custom Level button.Change the Download signed ActiveX controls to PromptChange the Download unsigned ActiveX controls to DisableChange the Initialize and script ActiveX controls not marked as safe to DisableChange the Installation of desktop items to PromptChange the Launching programs and files in an IFRAME to PromptChange the Navigate sub-frames across different domains to PromptWhen all these settings have been made, click on the OK button.If it prompts you as to whether or not you want to save the settings, press the Yes button.Next press the Apply button and then the OK to exit the Internet Properties page.2. FireFox If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure: NoScript AdBlock Plus 3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection. 4. Firewall Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. **There are firewalls that could be downloaded and used but I would personally only recommend using one of the following below: Online Armor Free Agnitum Outpost Firewall Free Comodo Firewall Free 5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open. 6. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome. 7. Finally, I strongly recommend that you read Miekiemoes' great advice How to prevent malware. Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved. ----------
  8. Those entries that Malwarebytes found can be removed but luckily they are not what we would consider an infection....more like what we refer to as a Potentially Unwanted Program (PUP). The infection that we have been working on originally is actually very bad indeed. Let me know how you fair with your system later tonight.
  9. When you say that there were 20+ viruses on the other computer, do you mean just since working here? Could you post the log that was created on the other system just so that I can see what it is that was detected? What do you mean your system is in disarray? I just need some clarification so that we can try to pinpoint this. I am afraid, with the severity of the infection, there may be quite a bit of damage done that we have not found yet.
  10. Hi, **WARNING**Unfortunately one or more of the infections I have identified are Backdoor Trojans, IRCBots or other Malware capable of stealing very important information. You need to stop using all Internet Banking sites, change passwords to all sites with sensitive information from a clean computer and phone your bank to inform them that you may be a victim of identify theft. ESET found some entries like the ones in the links below... http://www.microsoft.com/security/portal/threat/encyclopedia/entry.aspx?Name=Backdoor:PHP/C99shell.W#tab=1 http://www.threatexpert.com/report.aspx?md5=1ee827ee7221b40a1b8d2663c16d5f8c ---------- Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the Desktop as fixlist.txt C:\Documents and Settings\Copy of teresa brown\Local Settings\Temp\jar_cache5347661348667076339.tmp C:\Documents and Settings\Copy of teresa brown\Local Settings\Temp\ICReinstall\cnet_PowerISO48_exe.exe C:\Documents and Settings\teresa brown\Application Data\Sun\Java\Deployment\cache\6.0\9\d3ec389-23901266 C:\Documents and Settings\teresa brown\My Documents\cdvinc\phpmyadmin\5.php C:\Documents and Settings\teresa brown\My Documents\cdvinc\phpmyadmin\inc.php C:\WINDOWS\Installer\MSI1FF.tmp C:\WINDOWS\Installer\MSI20F.tmp C:\WINDOWS\Installer\MSI21A.tmp NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST/FRST64 and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) please post it to your reply. ---------- Post the new logs and let me know how your system is running now.
  11. Ok....try this link and let me know if it works for you.... http://www.eset.com/us/online-scanner/
  12. Hi, Sorry about that. All that means is if you have the Pro version of MBAM these are things you will need to do. Since you are using the free version, there is nothing else you need to do. ----------------- Open Malwarebytes again, update it and then run a new scan....remove anything found and post the new log. ------------------- ESET Online Scanner Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.Turn off the real time scanner of any existing antivirus program while performing the online scanTick the box next to YES, I accept the Terms of Use.Click StartWhen asked, allow the activex control to installClick StartMake sure that the option Remove found threats is unticked and the Scan Archives option is ticked.Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.Click ScanWait for the scan to finishWhen the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.Close the ESET online scan, and let me know how things are now.
  13. So your Adobe is working correct? Is that what you are saying? ---------------------- Please do the following and let us know if it fixes your issue: Download and run mbam-clean.exe from hereIt will ask to restart your computer, please allow it to do so very importantAfter the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from hereNote: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
  14. Ok.....ugh....still having water problems at my house all day yesterday. Thank you for your patience!! Adobe Reader You have an older version of Adobe Reader. You can download the current version HERE You may want to consider Foxit Reader instead. It may be a bit lighter on resources. Visit their support forum Foxit Forum In either case you should uninstall Adobe Reader 9.2 first. Be sure to move any PDF documents to another folder first though. ---------- Malwarebytes Please open Malwarebytes, update it and then run a Quick Scan. Save the log that is created for your next reply. ---------- ESET Online Scanner Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.Turn off the real time scanner of any existing antivirus program while performing the online scanTick the box next to YES, I accept the Terms of Use.Click StartWhen asked, allow the activex control to installClick StartMake sure that the option Remove found threats is unticked and the Scan Archives option is ticked.Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.Click ScanWait for the scan to finishWhen the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.Close the ESET online scan, and let me know how things are now.----------
  15. Are you still seeing Conduit? In what browser(s)?
  16. Oooops....looks like the script was in the tool wrong, please run that again and be sure to copy/paste everything in the Code box.
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