Update Error

[rb92]

When I try to update Malwarebytes' Anti Malware free it cannot update and shows the error

"PROGRAM_ERROR_UPDATING (12002, 0, WinHttpSendRequest)"

The current database is outdated by 9 days and database version is 5464

Current malwarebytes' version 1.50.1.1100

My OS is Windows 7 64 bit

I have Microsoft Security essentials and Zonealarm installed

Hope this information is all relevant and useful

[Guest name cool]

Hi.

See here, might help you.

http://forums.malwarebytes.org/index.php?showtopic=10138

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M' Anti-M Free use. XP SP 3

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[Firefox]

Please exclude the following files from your antivirus and also zone alarm:

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

[rb92]

Thank you for your timely response, I have followed the instructions above and excluded the files on Microsoft Security Essentials and Zonealarm but I still keep meeting the same error when trying to update.

[Firefox]

Do you use a router to access the internet?

[rb92]

I'm not sure if i use a router, I think i have kind of worked it out though, I am currently at university and the internet that is available to students is somewhat restricted, servers cannot be accessed for certain thing like playing games online and updating some software, i think this might be the reason it cannot connect to the server for an update.

[Firefox]

OK try to connect to the Internet from another locations and see how it goes, please let us know if it works.

[daledoc1]

I'm not sure if i use a router, I think i have kind of worked it out though, I am currently at university and the internet that is available to students is somewhat restricted, servers cannot be accessed for certain thing like playing games online and updating some software, i think this might be the reason it cannot connect to the server for an update.

Hi, rb92:

That may well be the case, if you are behind a firewall with a proxy server.

When I take my laptop to my university, I need to temporarily re-set the MBAM updater settings to allow it to update (and run real-time protection) there.

When I get back home, I turn off the proxy settings, by un-checking the "use proxy" box.

You will need to get the info you need from the IT department in order to set it up (the server name or IP address, the port, & whether or not you need authentication), but once you have that, MBAM may well update just fine at your campus.

It's really quite simple.

If you are on a laptop, you would do what I do: un-check the "use proxy server" when you leave campus. If it is a desktop that stays on campus, then you would just leave it checked all the time.

I've attached a shot of the MBAM UI from my desktop (where all the fields are blank, since this computer doesn't use the proxy settings) to show you which fields you need to populate.

That said, some institutions (including universities) run VERY tight firewalls and prohibit access to gaming and other sites, for security reasons. But this is worth a try.

HTH,

daledoc1