rb92 Posted January 15, 2011 ID:374347 Share Posted January 15, 2011 When I try to update Malwarebytes' Anti Malware free it cannot update and shows the error"PROGRAM_ERROR_UPDATING (12002, 0, WinHttpSendRequest)"The current database is outdated by 9 days and database version is 5464Current malwarebytes' version 1.50.1.1100My OS is Windows 7 64 bitI have Microsoft Security essentials and Zonealarm installedHope this information is all relevant and useful Link to post Share on other sites More sharing options...
Guest name cool Posted January 15, 2011 ID:374354 Share Posted January 15, 2011 Hi.See here, might help you.http://forums.malwarebytes.org/index.php?showtopic=10138.......................................M' Anti-M Free use. XP SP 3::::::::::::::::::::::::::::::: Link to post Share on other sites More sharing options...
Firefox Posted January 15, 2011 ID:374453 Share Posted January 15, 2011 Please exclude the following files from your antivirus and also zone alarm:Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as wellFor Windows Vista or Windows 7:C:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files\Malwarebytes' Anti-Malware\mbamext.dllC:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\System32\drivers\mbamswissarmy.sysFor 64 bit versions of Windows Vista or Windows 7:C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dllC:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\SysWoW64\drivers\mbamswissarmy.sysNote: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as wellNote: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site: data-cdn.mbamupdates.comThe FAQ contains examples of setting file exclusions for some known AV productsPlease post back and let us know how it went. Link to post Share on other sites More sharing options...
rb92 Posted January 15, 2011 Author ID:374471 Share Posted January 15, 2011 Thank you for your timely response, I have followed the instructions above and excluded the files on Microsoft Security Essentials and Zonealarm but I still keep meeting the same error when trying to update. Link to post Share on other sites More sharing options...
Firefox Posted January 15, 2011 ID:374477 Share Posted January 15, 2011 Do you use a router to access the internet? Link to post Share on other sites More sharing options...
rb92 Posted January 15, 2011 Author ID:374479 Share Posted January 15, 2011 I'm not sure if i use a router, I think i have kind of worked it out though, I am currently at university and the internet that is available to students is somewhat restricted, servers cannot be accessed for certain thing like playing games online and updating some software, i think this might be the reason it cannot connect to the server for an update. Link to post Share on other sites More sharing options...
Firefox Posted January 15, 2011 ID:374490 Share Posted January 15, 2011 OK try to connect to the Internet from another locations and see how it goes, please let us know if it works. Link to post Share on other sites More sharing options...
daledoc1 Posted January 15, 2011 ID:374491 Share Posted January 15, 2011 I'm not sure if i use a router, I think i have kind of worked it out though, I am currently at university and the internet that is available to students is somewhat restricted, servers cannot be accessed for certain thing like playing games online and updating some software, i think this might be the reason it cannot connect to the server for an update.Hi, rb92:That may well be the case, if you are behind a firewall with a proxy server.When I take my laptop to my university, I need to temporarily re-set the MBAM updater settings to allow it to update (and run real-time protection) there.When I get back home, I turn off the proxy settings, by un-checking the "use proxy" box.You will need to get the info you need from the IT department in order to set it up (the server name or IP address, the port, & whether or not you need authentication), but once you have that, MBAM may well update just fine at your campus. It's really quite simple.If you are on a laptop, you would do what I do: un-check the "use proxy server" when you leave campus. If it is a desktop that stays on campus, then you would just leave it checked all the time.I've attached a shot of the MBAM UI from my desktop (where all the fields are blank, since this computer doesn't use the proxy settings) to show you which fields you need to populate.That said, some institutions (including universities) run VERY tight firewalls and prohibit access to gaming and other sites, for security reasons. But this is worth a try.HTH,daledoc1 Link to post Share on other sites More sharing options...
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