JCD Posted January 12, 2011 ID:373122 Share Posted January 12, 2011 So when I went to run a scan on my laptop last night, I started up malwarebytes, with no problem. I Update and it took awhile to complete said update, but it wasn't a big concern at the time (I think i was going from Database version 5489 to 5505?). Then I went to run the scan and locked my computer.I wake up this morning to discover that windows has the following pop-up: Malwarebytes has stopped working. I look at the malwarebytes window and it says in the line where it lists the current file being scanned: Preparing to scan system. I am running Vista Ultimate SP1, 32- bit OSany Ideas? Suggestions? Link to post Share on other sites More sharing options...
Firefox Posted January 12, 2011 ID:373166 Share Posted January 12, 2011 Hello and Please exclude the following files from your antivirus and then try the scan again:Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as wellFor Windows Vista or Windows 7:C:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files\Malwarebytes' Anti-Malware\mbamext.dllC:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\System32\drivers\mbamswissarmy.sysFor 64 bit versions of Windows Vista or Windows 7:C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dllC:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\SysWoW64\drivers\mbamswissarmy.sysNote: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as wellNote: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site: data-cdn.mbamupdates.comThe FAQ contains examples of setting file exclusions for some known AV productsPlease post back and let us know how it went. Link to post Share on other sites More sharing options...
daledoc1 Posted January 12, 2011 ID:373185 Share Posted January 12, 2011 @ JCD:In addition to what Firefox expertly suggests, please be sure to update your Vista to SP2.SP1 is near the end of its support by MS (and is insecure):http://windows.microsoft.com/en-us/windows...ducts/lifecycleRegards,daledoc1 Link to post Share on other sites More sharing options...
JCD Posted January 12, 2011 Author ID:373294 Share Posted January 12, 2011 Hello and Please exclude the following files from your antivirus and then try the scan again:Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as wellFor Windows Vista or Windows 7:C:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files\Malwarebytes' Anti-Malware\mbamext.dllC:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\System32\drivers\mbamswissarmy.sysFor 64 bit versions of Windows Vista or Windows 7:C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dllC:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\SysWoW64\drivers\mbamswissarmy.sysNote: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as wellNote: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site: data-cdn.mbamupdates.comThe FAQ contains examples of setting file exclusions for some known AV productsPlease post back and let us know how it went.Okay. I'm kinda lost in my antivirus...... I have AVG Free 2011.......Where would I do such exemptions?Thanks! Link to post Share on other sites More sharing options...
JCD Posted January 12, 2011 Author ID:373298 Share Posted January 12, 2011 @ JCD:In addition to what Firefox expertly suggests, please be sure to update your Vista to SP2.SP1 is near the end of its support by MS (and is insecure):http://windows.microsoft.com/en-us/windows...ducts/lifecycleRegards,daledoc1Where can I find SP2? Also, there is a security update for vista that came available in Sept. 2009. Every time I try to install it, it fails. Also, windows will sometimes tell me that I have an exploitation of the windows software...The photo shows the update that won't install. (It's the one thats selected.....) Link to post Share on other sites More sharing options...
Firefox Posted January 12, 2011 ID:373304 Share Posted January 12, 2011 AVG 2011 ExceptionsIn AVG advanced options under tools=In identity theft-allow list, In resident shield-Excluded files, and also In PUP exceptions you need to add:For Windows XP:C:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files\Malwarebytes' Anti-Malware\mbamext.dllC:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\System32\drivers\mbamswissarmy.sysFor Windows Vista or Windows 7:C:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files\Malwarebytes' Anti-Malware\mbamext.dllC:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\System32\drivers\mbamswissarmy.sysFor 64 bit versions of Windows Vista or Windows 7:C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dllC:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\SysWoW64\drivers\mbamswissarmy.sysNote: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as wellNote: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site: data-cdn.mbamupdates.comThe FAQ contains examples of setting file exclusions for some known AV productsAlso added the entire AVG folder in program files to Malwarebytes ignore list just in case ____________________________________________________________________________As for downloading SP2 for Windows Vista you can get it from the Microsoft site HEREI would install the Service pack first, and then do updates afterwards. It may fix your issue for that update that fails to install as well. Link to post Share on other sites More sharing options...
JCD Posted January 12, 2011 Author ID:373323 Share Posted January 12, 2011 @ Firefox:while i'm typing this, I'm getting ready to install Sp2. A friend helped me find this! Once this installs, I'm gonna update Malwarebytes and try to run a scan (probably after a restart......... I'm fairly sure I'm gonna have to........)will post results after all that....Thank you! AVG 2011 ExceptionsIn AVG advanced options under tools=In identity theft-allow list, In resident shield-Excluded files, and also In PUP exceptions you need to add:For Windows XP:C:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files\Malwarebytes' Anti-Malware\mbamext.dllC:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\System32\drivers\mbamswissarmy.sysFor Windows Vista or Windows 7:C:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files\Malwarebytes' Anti-Malware\mbamext.dllC:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\System32\drivers\mbamswissarmy.sysFor 64 bit versions of Windows Vista or Windows 7:C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dllC:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\SysWoW64\drivers\mbamswissarmy.sysNote: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as wellNote: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site: data-cdn.mbamupdates.comThe FAQ contains examples of setting file exclusions for some known AV productsAlso added the entire AVG folder in program files to Malwarebytes ignore list just in case ____________________________________________________________________________As for downloading SP2 for Windows Vista you can get it from the Microsoft site HEREI would install the Service pack first, and then do updates afterwards. It may fix your issue for that update that fails to install as well. Link to post Share on other sites More sharing options...
Firefox Posted January 12, 2011 ID:373325 Share Posted January 12, 2011 Ok let us know how hit goes.....PS: Please use the "ADDREPLY" button instead of other ones when you start replying. Link to post Share on other sites More sharing options...
daledoc1 Posted January 12, 2011 ID:373329 Share Posted January 12, 2011 The FAQ contains examples of setting file exclusions for some known AV productsAlso added the entire AVG folder in program files to Malwarebytes ignore list just in case ____________________________________________________________________________As for downloading SP2 for Windows Vista you can get it from the Microsoft site HEREHi, JCD:FYI, Firefox gave you the links for how to add the AVG exclusions and how to get SP2.The BLUE, UNDERLINED words in his post ("FAQ" and "HERE") are actually hyperlinks --- if you click on them, they will take you to the appropriate web page.There was a lot of helpful info in his post, so you might have missed it.Also, please use the ADD REPLY button to reply to this thread -- it will make it much easier for everyone to read. Sounds like Firefox has you on the right track -- once you get your Vista updated, your MBAM exclusions for AVG set up, and your AVG exclusions for MBAM set up, you should be "good to go".Please post back and let us know how it goes,daledoc1PS You can set up your Windows updates to install Windows patches automatically, or at least to notify you when they are available. This will help keep you up to date for Vista and less vulnerable to security threats. Link to post Share on other sites More sharing options...
daledoc1 Posted January 12, 2011 ID:373330 Share Posted January 12, 2011 Ok let us know how hit goes.....PS: Please use the "ADDREPLY" button instead of other ones when you start replying. OOPS!Sorry, Firefox -- you typed faster than I did and beat me to it.I'll get out of your way now. Regards,daledoc1 Link to post Share on other sites More sharing options...
JCD Posted January 13, 2011 Author ID:373377 Share Posted January 13, 2011 @ Firefox and daledoc1as of right now, I have successfully installed SP2 and Malwarebytes is scanning while I type. Lets hope for the best!Many thanks! Link to post Share on other sites More sharing options...
daledoc1 Posted January 13, 2011 ID:373387 Share Posted January 13, 2011 @JCD:Great!In addition to adding all the MBAM file exclusions in AVG, it would be a good idea to add AVG to MBAM's "Ignore List" (if you haven't already done so).Just open MBAM, click the "Ignore List" tab, click "Add", which will open a window to allow you to navigate to the folder location where AVG is on your hard drive; select that folder and add it to the Ignore list.I've attached a screenshot of what it looks like on my computer (albeit with a different AntiVirus program); the file path on your machine will be a little different, but it will probably be something like C:\Program Files\AVG.Regards,daledoc1 Link to post Share on other sites More sharing options...
JCD Posted January 13, 2011 Author ID:373394 Share Posted January 13, 2011 Uhoh.... Malwarebytes just crashed.I was browsing the internet and got a alert from Malwarebytes saying: Runtime error '28': Out of stack space.Doesn't say what it was scanning.... also, it was stopped at item # 191646 Time: 49 Mins, 52 Sec. also, windows popped up the window about malwarebytes stop working.Anyway to resolve?also, I haven't added AVG to malwarebytes' exemptions yet...... but that will come. Link to post Share on other sites More sharing options...
JCD Posted January 13, 2011 Author ID:373395 Share Posted January 13, 2011 After taking the exemption suggestion, I am running a quick scan to see what will happen...... *fingers crossed* Link to post Share on other sites More sharing options...
JCD Posted January 13, 2011 Author ID:373399 Share Posted January 13, 2011 After taking the exemption suggestion, I am running a quick scan to see what will happen...... *fingers crossed*Quick scan came through and found nada! Link to post Share on other sites More sharing options...
Firefox Posted January 13, 2011 ID:373557 Share Posted January 13, 2011 You should now be good....Should you have other questions don't hesitate to ask....@ daledoc1No worries M8 Link to post Share on other sites More sharing options...
JCD Posted January 14, 2011 Author ID:374153 Share Posted January 14, 2011 Thanks for the help guys! Link to post Share on other sites More sharing options...
Firefox Posted January 14, 2011 ID:374166 Share Posted January 14, 2011 Your welcome and should you have other questions don't hesitate to ask.... Link to post Share on other sites More sharing options...
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