NorraLynn Posted January 3, 2011 ID:369040 Share Posted January 3, 2011 Thank you SOOOO MUCH for your Time and your Help!Can you tell where/how I picked up the crud? I surely don't want to do it again!!Sincerely,NorraLynnPS: I have not Re-Enabled the CD Emulation Drivers, am waiting for your Ok!ark.zipDDS.txt Link to post Share on other sites More sharing options...
sjpritch25 Posted January 3, 2011 ID:369060 Share Posted January 3, 2011 What problem is occurring? Link to post Share on other sites More sharing options...
NorraLynn Posted January 3, 2011 Author ID:369141 Share Posted January 3, 2011 What problem is occurring?I'm in a "log-in loop" on Some of my programs: I can't log-in to my work network (HPW) nor my Multiple Listing Service; but I can get into FaceBook and my Google home page. Those times I can't get in I enter my uname & psswd and the screen just refreshes blank. I asked my IT girl and she recommended dwnloading Malwarebytes onto a cd and then onto my computer. I couldn't find a cd so I used my memory stick. I was able to dwnld it, but there was a error message afterward; "Program_Error_Updating(122,0,MultibyteToWideChar) The data area passed to a system call is too small" then Malbytes Anti-Mal said "the database is outdated by 10 days. would you like to update now?" I said yes. I then performed a full scan and it found 0 infections.I still can't log in to my work sites.Yesterday I followed all the "I'm Infected..." instructions. Got the same error message "...system too small" and the database was outdated by 15 days. A quick scan reveled 0 infections.My computer has gotten Very slow too.Truely appreciate any help and advise you can offer sjpritch25!Thank You!! Link to post Share on other sites More sharing options...
sjpritch25 Posted January 4, 2011 ID:369504 Share Posted January 4, 2011 Download Combofix from this webpage: http://www.bleepingcomputer.com/combofix/how-to-use-combofix**Note: It is important that it is saved directly to your desktop**--------------------------------------------------------------------1. Close any open browsers.2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.--------------------------------------------------------------------Double click on combofix.exe & follow the prompts. When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" .Note:Do not mouseclick combofix's window while it's running. That may cause it to stall Link to post Share on other sites More sharing options...
NorraLynn Posted January 5, 2011 Author ID:370075 Share Posted January 5, 2011 sj, I can't get my security to stop interferring w/ComboFix. CA Internet Security Suite won't uninstall & even tho Windows security shows my firewall & anti-virus as being Off, ComboFix still says it can't finish because of CA Security. I don't know what to do!Thanks for Your help!NorraLynnDownload Combofix from this webpage: http://www.bleepingcomputer.com/combofix/how-to-use-combofix**Note: It is important that it is saved directly to your desktop**--------------------------------------------------------------------1. Close any open browsers.2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.--------------------------------------------------------------------Double click on combofix.exe & follow the prompts. When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" .Note:Do not mouseclick combofix's window while it's running. That may cause it to stall Link to post Share on other sites More sharing options...
sjpritch25 Posted January 5, 2011 ID:370256 Share Posted January 5, 2011 what happens when you try and remove CA ? Link to post Share on other sites More sharing options...
NorraLynn Posted January 5, 2011 Author ID:370259 Share Posted January 5, 2011 CA uninstall goes thru the motions acting like it's uninstalling and after about 15% undone, it popped up a message that said it can't uninstall & I don't remember why ~I'm at work, not home so I can't try it and tell you exactly until later this evening....sj, I can't get my security to stop interferring w/ComboFix. CA Internet Security Suite won't uninstall & even tho Windows security shows my firewall & anti-virus as being Off, ComboFix still says it can't finish because of CA Security. I don't know what to do!Thanks for Your help!NorraLynn Link to post Share on other sites More sharing options...
sjpritch25 Posted January 5, 2011 ID:370274 Share Posted January 5, 2011 This shall help you uninstall it.http://www.appremover.com/ Link to post Share on other sites More sharing options...
NorraLynn Posted January 6, 2011 Author ID:370421 Share Posted January 6, 2011 Thanks SJ!Do you have a recommendation of free security once I get CA Security off?CA uninstall goes thru the motions acting like it's uninstalling and after about 15% undone, it popped up a message that said it can't uninstall & I don't remember why ~I'm at work, not home so I can't try it and tell you exactly until later this evening.... Link to post Share on other sites More sharing options...
NorraLynn Posted January 6, 2011 Author ID:370577 Share Posted January 6, 2011 Hi SJ,The appremover couldn't. CA Security is stubborn! what's worse, my housemate installed MSE and I have Windows SC... so that's 3 security programs on my computer.... pretty sure that's not a good idea!He did run windows OneCare Safty Scanner and I can now get into the programs I couldn't before, YEA!! Don't know what to do about the security programs though.Thanks for your advise!!Sincerely,NorraLynnThanks SJ!Do you have a recommendation of free security once I get CA Security off? Link to post Share on other sites More sharing options...
sjpritch25 Posted January 8, 2011 ID:371222 Share Posted January 8, 2011 not sure what version you have but you can try this one. http://homeofficekb.ca.com/CIDocument.asp?...04C806F3CE0ADAE Link to post Share on other sites More sharing options...
Staff screen317 Posted February 8, 2011 Staff ID:386321 Share Posted February 8, 2011 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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