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Malwarebytes keeps closing


bradtech
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Do you have any other AV that does this, or just MBAM?

Just MBAM will not run. I've run spybot, AVG 9.0 command Line , spybot picked up on a few cookies. But still MBAM will not run, it is though something is causing it to close down prematurly. I suspect some sort of Malware is causing this.

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Just MBAM will not run. I've run spybot, AVG 9.0 command Line , spybot picked up on a few cookies. But still MBAM will not run, it is though something is causing it to close down prematurly. I suspect some sort of Malware is causing this.

It all started when trying to log on to winxp, it only gets to the destk top, does not show any icons or start button. I've logged in safe mode trying to get it resolved.

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It all started when trying to log on to winxp, it only gets to the destk top, does not show any icons or start button. I've logged in safe mode trying to get it resolved.

I was able to go back a week and do a system restore to get back to my desktop and the icons. So I'm back to working again, but still I can not run the malwarebytes program it still closes after 5 secs

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  • Root Admin

That is a good sign that your system is probably infected or that your AV is blocking it from running.

Please do the following to see if it resolves the issue:

Windows XP:

  • Click on Start and select Control Panel
  • Open Add/Remove Programs
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important
  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or post to ask and we'll explain how to do it.

Windows Vista and Windows 7:

  • Click on the Start vista-7-start.png button and select Control Panel
  • Click on Programs and Features
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important
  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or post to ask and we'll explain how to do it.

If the issue is not resolved and continues then please follow the directions below

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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