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Malware wont update


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Please provide following details, so that someone may be able to assist you:

  • 1. OS version including 32/64-bit
    2. Installed Security Product(s) including Firewall
    3. MBAM version (current 1.46) (Free or Pro Version)
    4. Definition version (current 5127)
    5. Do you use a router to connect to Internet

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You may want to print or write these directions as you will disconnect from the internet for a while -

1. Very important: First disconnect your computer from the internet. (Log Off)

2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).

3. Reset the IP/DNS settings of your interent connection:

  • Go to Start -> Control Panel -> Double click on Network Connections.
  • Right click on your default connection (usually Local Area Connection or Wireless Network Connection) and select Properties.
  • Select the General tab.
  • Double click on Internet Protocol (TCP/IP).
    ?Under General tab:
  • Select "Obtain an IP address automatically".
  • Select "Obtain DNS server address automatically".
  • Click OK twice to save the settings.
  • Reboot if you had to change any setting.

4. Flush the DNS cache:

  • Click the Start logo in the bottom left corner of the screen
  • Click on Run or press Windows Logo+R
  • In the command window copy/paste the following (one at a time):
    ipconfig /flushdns

    netsh winsock reset


  • Then hit enter.
  • Exit the command window.

5. Reconnect: Once you have followed all the above steps you can reconnect your computer to the internet

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