Error code 05

[mikispiki]

Hello, today i got a message, i think it was MBAM ERROR LOAD DATABASE (0,5)

I've had this problem before on my XP computer.This one is windows 7 64 bit. MBAM terminated, I could not open it again.I had to find and delete rules.ref, before it would run again.In the logs it says

zlib::decompress failed with error code 6

MESSAGE Protection stopped

Whats causing this. I use windows firewall and Avira premium. Thank you

My main concern is that my family were using the computer without MBAM able to run,, before i noticed this problem.

[Haider]

Hello mikispiki:

This is normally due to corrupt/incomplete download of Database. Do you have following exclusions added in Avira for MBAM?

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

You also have to exclude mbam.exe and

data-cdn.mbamupdates.com

from firewall

Should you have any other question(s) please post back using button

[Firefox]

MBAM_ERROR_LOAD_DATABASE Error....

Please follow the instructions below to correct this error.....

Show Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Then go to C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Reset Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK