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Malwarebytes Problem


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My system: Win 7 Pro, 64 bit; Vipre AV/ASPY; Threatfire. I'm the Administrator/only user of my PC. I've been using free version of Malwarebytes since June 2010 without any problems. All of a sudden MB 1.46 won't scan and I get the following message:

"Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."

Permissions are correct- haven't changed since June. I'm not having any other problems with system (lots of software reinstalled from XP Pro system). Complete scans: no viruses/infections.

MB runs fine in Safe Mode. I disabled all security-related software from startup & still getting same Error message.

Have uninstalled/reinstalled MB several times- problem remains.

Would sure appreciate help. Thank you.

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Please try the following to see if it helps:

Windows Vista and Windows 7:

  • Click on the Start vista-7-start.png button and select Control Panel
  • Click on Programs and Features
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important
  • Download and run mbam-clean.exe from here
  • NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step....
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

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  • 1 year later...

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