Java 6 Update 21 Installation Failed

LuckyCat · September 2, 2010

I hope I did it correctly, here we go

Edited September 2, 2010 by AdvancedSetup
Removed zip file for security reasons

AdvancedSetup · September 2, 2010

Thanks. I have the file and I'll take a look at it later today. I've removed the attachment as no one else really needs to have access to it.

LuckyCat · September 2, 2010

Okay, thanks Should I try uninstalling the old Java and installing the new one again to see if it would work this time or is that pointless for now?

AdvancedSetup · September 3, 2010

You can try removing for now and see if it works. Will be back later tonight if I can.

LuckyCat · September 3, 2010

It was a long shot, just tried and it didnt work figured id try anyway

AdvancedSetup · September 3, 2010

The removal attempt fails or did you try to install ?

What error did you get?

Can you post a .jpg screen shot

LuckyCat · September 3, 2010

Sure, here we go, the error when I try to remove the previous version of Java & the error I get when I try to install the new one.

AdvancedSetup · September 3, 2010

STEP 01

Okay we're going to take a shotgun approach to this and see if it fixes it so MAKE SURE you run Step 01 to backup your Registry in case we do want to put it bacck.

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

Please download ERUNT from here
ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
Double click on erunt-setup.exe to Install ERUNT by following the prompts.
Use the default install settings but say NO to the portion that asks you to add ERUNT to the Start-Up folder. You can enable this option later if you wish.
Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
Choose a location for the backup.
- Note: the default location is C:\Windows\ERDNT which is acceptable.
[*]Make sure that at least the first two check boxes are selected.
[*]Click on OK
[*]Then click on YES to create the folder.

Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

STEP 02

Delete the copy fo combofix.exe you have and download a new one.

Then temporarily DISABLE your Anti-Virus guard on Avira to run this.

Using your mouse, Highlight and then Right-click | Copy the entire contents of the Code box below, including blank lines

RegLockDel::
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{26A24AE4-039D-4CA4-87B4-2F83216010FF}]
[HKEY_CURRENT_USER\Software\JavaSoft]
[HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft]

Registry::
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
"Notification Packages"=hex(7):73,63,65,63,6c,69,00,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SunJavaUpdateSched"=-

Open a new Notepad session (Do not use a Word Processor or WordPad). Click "Format" and be certain that Word Wrap is not enabled. Right-click | Paste the Code box contents from above into Notepad. Click File, Save as..., and set the location to your Desktop, and enter (including quotation marks) as the filename: "CFscript.txt" .

Using your mouse, drag the new file CFscript.txt and drop it on the Combo-Fix.exe icon as shown:

Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.
Disable your Antivirus software. If it has Script Blocking features, please disable these as well.
A window may open with a series of Disclaimers. Accept the Disclaimers to start the fix.
When the scan completes Notepad will open with with your results log open. Do a File, Exit.

A caution - Do not run Combofix more than once. Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.

Post back the Combofix log on your next reply.

STEP 03

You should already have CCLEANER installed so now just right click over your Recycle Bin and select to Run CCleaner.

STEP 04

Please visit this site and restore Firefox back to the factory default settings.

Restore Firefox Default Settings Without Uninstalling It

STEP 05

Download the latest version of Java Runtime Environment (JRE) 21 and save it to your desktop.
Scroll down to where it says JDK 6 Update 21 (JDK or JRE)
Click the Download JRE button to the right
Select the Windows platform from the dropdown menu.
Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6u21 with JavaFX 1 License Agreement". Click on Continue. The page will refresh.
Click on the link to download Windows Offline Installation and save the file to your desktop.
Close any programs you may have running - especially your web browser.
Click to launch the installer for Java

Post back your results please.

LuckyCat · September 4, 2010

All stels have been completed Unfortunately the installation of the new version of Java still failed Attached is my log.

log.txt

LuckyCat · September 4, 2010

stels

*steps

AdvancedSetup · September 4, 2010

Please run new DDS scan and post logs.

LuckyCat · September 4, 2010

Here we go:

DDS (Ver_10-03-17.01) - NTFSx86

Run by Owner at 9:08:56.94 on Sat 09/04/2010

Internet Explorer: 6.0.2900.5512

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.510.242 [GMT -4:00]

AV: AntiVir Desktop *On-access scanning enabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Avira\AntiVir Desktop\sched.exe

C:\Program Files\Avira\AntiVir Desktop\avguard.exe

C:\WINDOWS\system32\npkcmsvc.exe

C:\Program Files\Avira\AntiVir Desktop\avshadow.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe

C:\WINDOWS\SOUNDMAN.EXE

C:\Program Files\Avira\AntiVir Desktop\avgnt.exe

C:\WINDOWS\system32\ctfmon.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\WINDOWS\explorer.exe

C:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = about:blank

BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File

BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll

BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

mRun: [iMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32

mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC

mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName

mRun: [updateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r

mRun: [dla] c:\windows\system32\dla\tfswctrl.exe

mRun: [blackBerryAutoUpdate] c:\program files\common files\research in motion\auto update\RIMAutoUpdate.exe /background

mRun: [soundMan] SOUNDMAN.EXE

mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\interv~1.lnk - c:\program files\intervideo\common\bin\WinCinemaMgr.exe

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

Notify: AtiExtEvent - Ati2evxx.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\ddqu81zm.default\

FF - plugin: c:\program files\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll

FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);

c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.lu", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nu", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nz", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--p1ai", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbayh7gpa", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.tel", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.proxy.type", 5);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.buffer.cache.count", 24);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.buffer.cache.size", 4096);

c:\program files\mozilla firefox\greprefs\all.js - pref("dom.ipc.plugins.timeoutSecs", 45);

c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);

c:\program files\mozilla firefox\greprefs\all.js - pref("accelerometer.enabled", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pr

ef", true);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);

c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");

c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.nptest.dll", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npswf32.dll", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npctrl.dll", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npqtplugin.dll", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 atiide;atiide;c:\windows\system32\drivers\atiide.sys [2004-6-1 6016]

R0 SI3112r;Silicon Image SiI 3512 SATARaid Controller;c:\windows\system32\drivers\SI3112r.sys [2004-5-12 97408]

R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2010-8-27 11608]

R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2010-8-27 135336]

R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2010-8-27 267432]

R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2010-8-27 60936]

S3 npggsvc;nProtect GameGuard Service;c:\windows\system32\gamemon.des -service --> c:\windows\system32\GameMon.des -service [?]

=============== Created Last 30 ================

2010-09-01 21:20:03 221184 ----a-w- c:\windows\system32\wmpns.dll

2010-09-01 21:12:59 32866 ------w- c:\windows\slrundll.exe

2010-09-01 21:12:59 0 d-----w- c:\windows\system32\scripting

2010-09-01 21:12:58 0 d-----w- c:\windows\l2schemas

2010-09-01 21:12:57 0 d-----w- c:\windows\system32\en

2010-09-01 21:12:57 0 d-----w- c:\windows\system32\bits

2010-09-01 21:10:27 0 d-----w- c:\windows\ServicePackFiles

2010-09-01 21:10:03 294912 -c----w- c:\windows\system32\dllcache\dlimport.exe

2010-09-01 21:04:15 19569 ----a-w- c:\windows\002621_.tmp

2010-09-01 21:03:59 26488 ----a-w- c:\windows\system32\spupdsvc.exe

2010-09-01 21:01:00 0 d-----w- c:\windows\EHome

2010-08-29 16:14:41 0 d-sha-r- C:\cmdcons

2010-08-29 16:12:23 98816 ----a-w- c:\windows\sed.exe

2010-08-29 16:12:23 77312 ----a-w- c:\windows\MBR.exe

2010-08-29 16:12:23 256512 ----a-w- c:\windows\PEV.exe

2010-08-29 16:12:23 161792 ----a-w- c:\windows\SWREG.exe

2010-08-28 01:55:51 60936 ----a-w- c:\windows\system32\drivers\avgntflt.sys

2010-08-28 01:55:50 0 d-----w- c:\program files\Avira

2010-08-28 01:55:50 0 d-----w- c:\docume~1\alluse~1\applic~1\Avira

2010-08-27 20:36:37 0 d-----w- C:\_OTM

2010-08-26 19:02:33 0 d-----w- c:\program files\ESET

2010-08-24 23:51:27 0 d-----w- c:\windows\pss

2010-08-20 00:21:00 0 d--h--w- c:\windows\PIF

2010-08-17 04:57:26 0 d-----w- c:\windows\system32\?

Attach.zip

AdvancedSetup · September 6, 2010

Please run the following.

Download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
Double-click VEW.exe
Under 'Select log to query', select:
- Application
- System

[*]Under 'Select type to list', select:

Error

[*] Click the radio button for 'Number of events'

[*]Type 10 in the 1 to 20 box

[*]Then click the Run button.

[*]Notepad will open with the output log.

Please post the Output log in your next reply

LuckyCat · September 6, 2010

here we go :blink:

Vino's Event Viewer v01c run on Windows XP in English

Report run at 06/09/2010 11:04:16 AM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'Application' Log - error Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log: 'Application' Date/Time: 29/08/2010 11:24:29 AM

Type: error Category: 0

Event: 0 Source: pctsSvc.exe

The event description cannot be found.

Log: 'Application' Date/Time: 25/08/2010 8:34:42 PM

Type: error Category: 0

Event: 1 Source: JavaQuickStarterService

The event description cannot be found.

Log: 'Application' Date/Time: 25/08/2010 8:26:46 PM

Type: error Category: 0

Event: 1 Source: JavaQuickStarterService

The event description cannot be found.

Log: 'Application' Date/Time: 25/08/2010 8:22:01 PM

Type: error Category: 0

Event: 1 Source: JavaQuickStarterService

The event description cannot be found.

Log: 'Application' Date/Time: 25/08/2010 8:12:22 PM

Type: error Category: 0

Event: 1 Source: JavaQuickStarterService

The event description cannot be found.

Log: 'Application' Date/Time: 25/08/2010 5:06:08 PM

Type: error Category: 0

Event: 1 Source: JavaQuickStarterService

The event description cannot be found.

Log: 'Application' Date/Time: 25/08/2010 4:50:57 PM

Type: error Category: 0

Event: 1 Source: JavaQuickStarterService

The event description cannot be found.

Log: 'Application' Date/Time: 25/08/2010 4:44:55 PM

Type: error Category: 0

Event: 1 Source: JavaQuickStarterService

The event description cannot be found.

Log: 'Application' Date/Time: 25/08/2010 2:48:18 PM

Type: error Category: 0

Event: 1 Source: JavaQuickStarterService

The event description cannot be found.

Log: 'Application' Date/Time: 25/08/2010 2:30:50 PM

Type: error Category: 0

Event: 1 Source: JavaQuickStarterService

The event description cannot be found.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'System' Log - error Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log: 'System' Date/Time: 03/09/2010 11:48:15 AM

Type: error Category: 0

Event: 7023 Source: Service Control Manager