updating

[climbingfool2008]

When I try to update I get a warning that says, "Update failed. Make sure you are connected to the internet and your firewall is set to allow Malwarebytes' Anti-Malware to access the internet."

I tried adding MBAM to my "exceptions" list in my firewalls, but it had no effect. I don't know what else to do.

[gtyhfy]

Hello climbingfool2008,

Have you ever added the exceptions in your antivirus/internet security software? If not, go ahead and add them and see if it corrects the issue -

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

The FAQ contains examples of setting file exclusions for some known AV products

If you use Norton and have the Add-on Pack, please update it and see if it corrects the issue too.

If the above instruction cannot solve the problem, please also state the operating system, the antivirus/ internet security, firewall and other security software you have on the system.

Please post back if you have further questions.

Thank You

PS

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2. For other members who have similar issue and need someone to assist you, please click the button below and post your problem as a new topic. Thanks

[wayyap]

Hi,

i had the same issue. i have tried the above solution and even disable Windows firewall and the antitvirus(Avira AntiVir Personal - Free) for 15min, but i still get the same error when doing updating.

"Update failed. Make sure you are connected to the internet and your firewall is set to allow Malwarebytes' Anti-Malware to access the internet."

i'm using Windows XP. version 1.25. can i download manually the rule.ref from some where?

Please help, Thanks in advance!

[noknojon]

i'm using Windows XP. version 1.25.

Sorry but I do not understand this section - Malwarebytes version 1.25 is over 2 years old -

It needs updating at least once every week - Version 1.46 is current with update 4752 -

Please follow these directions -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from Here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Thank You -

[wayyap]

Sorry but I do not understand this section - Malwarebytes version 1.25 is over 2 years old -

It needs updating at least once every week - Version 1.46 is current with update 4752 -

Please follow these directions -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from Here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Thank You -

i see, got it...thanks!