Cannot connect to internet

[Foxy Lady]

My computer got the Google virus , whenever I searchedfor something I was taken to scour.com. I downloaded Malwarebytes and scanned my computer and found and removed 54 trjans. Now I am not able to display the web pages although my computer says that Iam connected to the internet.. Plase help!

[noknojon]

Hi Foxy Lady and Welcome to the forum -

Briefly - Are you on the infected unit now or another computer also what Operating System(XP Vista Win7) and your Anti virus program -

Can you boot the infected computer into Safe Mode With Networking ??If you can try to follow these instructions -

As we don't work on Malware removal or diagnostics in the general forums please follow these directions -

Please print out, read and follow the directions Here, skipping any steps you are unable to complete. Then post a NEW topic Here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post - Please allow at least 48 hours for a reply as the experts can get busy at times -

Also add a brief note to the experts as to your problems -

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via Here

Always use the ADD REPLY Tab at the bottom of the page when you reply -

Thank You -

[GRUMPY]

My computer got the Google virus , whenever I searchedfor something I was taken to scour.com. I downloaded Malwarebytes and scanned my computer and found and removed 54 trjans. Now I am not able to display the web pages although my computer says that Iam connected to the internet.. Plase help!

Try this:

In IE click on the Tools menu, choose Internet Options, click on the Connections tab and then click the LAN settings button at the bottom. If there is a tick in the 'Use a proxy server for your LAN etc.' tickbox, click in the box to remove the tick and then press OK to close the window and OK again to close the other window.

Hope this helps.

[zxcdsa]

My computer got the Google virus , whenever I searchedfor something I was taken to scour.com. I downloaded Malwarebytes and scanned my computer and found and removed 54 trjans. Now I am not able to display the web pages although my computer says that Iam connected to the internet.. Plase help!

Hi,

The same thing happened to me and this is how I fixed it.

1. Reset your modem. On the back of the modem should be a small 'reset' button, hold it in for a couple of seconds and release, your modem should then re-boot.

2. Open command prompt. (Start>>Search>>cmd.exe.) Type in: ipconfig /flushdns (with the space)>>press <Enter>.

See if you can navigate web pages now.

Let us know how you get on.