Ran Malwarebytes. PC won't re-boot.

[rconnermwb]

I've been using Malwarebytes for several months, and it has been great. Today, I ran a weekly scan. Nothing had been detected in a while, however, today there were three malicious files found. One was a trojan. I don't recall what the other two were, but they were registry files, while the trojan was located somewhere else. I selected "Remove Files," and it didn't alert me of a problem with deleting them. When I tried to re-boot to complete the deletion, I got a flash blue screen on the boot. I tried booting with Last Good Configuration, Safe Mode, and Safe Mode with CMD. No avail on any of these. Same blue screen issue. The blue screen flashes for only an instant, so I can't see what the problem is.

Do you think a Windows Repair should do the trick? I'm guessing two essential registry items were replaced with malicious files, MWB deleted them because they were malicious, and that's why I'm getting the blue screen. Any help would be appreciated.

[rconnermwb]

I am running XP Professional.

I just Disabled Auto Restart after System Failure.

The error is:

STOP: [memory location]

atapi.sys - Address BA7217c0 base at BA70B000, DateStamp 4802539d

[Firefox]

Hello USER,

It does seem like you had the trojan that affects the file atapi.sys. You can have one of the experts help you get your system back up and going by following the instructions below?

Please read the following so that you can begin the cleaning process:

We don't work on Malware removal in the general forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

If you are a corporate customer please send an email to corporate-support@malwarebytes.org. (NOTE: An order number is required for corporate support.)

Also, when replying, please use the "ADD REPLY" button or erase what the person you are replying to said, as this makes the forum easier to read.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Thank you

[rconnermwb]

Thanks for the help! Unfortunately, nothing on that page has done anything for me, as I can't get past the initial blue screen, even if I try to boot off cd. I reposted in the correct forum, and someone is helping me out. Thanks again for your reply.