tykesmog Posted April 26, 2010 ID:239524 Share Posted April 26, 2010 I do not know where to post the error code. When trying to update I get this code: 732 (0,0)and can not update. Link to post Share on other sites More sharing options...
mountaintree16 Posted April 26, 2010 ID:239545 Share Posted April 26, 2010 Hello tykesmog, and welcome to the forums here at Malwarebytes.org Please do the following to see if it corrects it:Step 1: Verify Internet Connectivity of Internet Explorer:Backup the Registry:Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.Please download ERUNT from hereERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.Double click on erunt-setup.exe to Install ERUNT by following the prompts.Use the default install settings but say NO to the portion that asks you to add ERUNT to the Start-Up folder. You can enable this option later if you wish.Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process. Choose a location for the backup. Note: the default location is C:\Windows\ERDNT which is acceptable.[*]Make sure that at least the first two check boxes are selected.[*]Click on OK[*]Then click on YES to create the folder.Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exeOnce you've done your backup, please do the following:Click on Start and select RunIn the Run box copy and paste the text in the following code box exactly as written and press Enter or click on OK:REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /fTry updating again and if it does not work then please proceed to Step 2Step 2: Verify Your Internet Connection Settings:Open Internet Explorer Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser[*]Click on Tools at the top and select Internet Options Note: If you do not see Tools, press the Alt key on your keyboard and it will show up[*]Click on the Connections tab[*]Click on the LAN settings button[*]Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it[*]Under Proxy server make sure that the box next to Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections). is not checked and if it is, click the box next to it to uncheck it[*]Click on the OK button to close the Local Area Network (LAN) Settings window[*]Click on the OK button to close the Internet Options window[*]Try updating Malwarebytes' Anti-Malware again to see if it now works correctlyNow try updating Malwarebytes' Anti-Malware once more and if it does not work then please proceed to Step 3Step 3: Exclude Malwarebytes' Anti-Malware's Files and Folders From Other Active Security Programs:For Windows XP:C:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files\Malwarebytes' Anti-Malware\zlib.dllC:\Program Files\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files\Malwarebytes' Anti-Malware\mbamext.dllC:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\System32\drivers\mbamswissarmy.sysFor Windows Vista or Windows 7:C:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files\Malwarebytes' Anti-Malware\zlib.dllC:\Program Files\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files\Malwarebytes' Anti-Malware\mbamext.dllC:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\System32\drivers\mbamswissarmy.sysFor 64 bit versions of Windows Vista or Windows 7:C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dllC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dllC:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\SysWoW64\drivers\mbamswissarmy.sysNote: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as wellThe FAQ contains examples of setting file exclusions for some known AV products. Link to post Share on other sites More sharing options...
Firefox Posted April 26, 2010 ID:239702 Share Posted April 26, 2010 With error 732, I believe its an error code for versions prior to version 1.45.... Please update your version to version 1.45. If you are using version 1.45 let us know.....Please try the following to see if it helps:Windows XP:Click on Start and select Control PanelOpen Add/Remove ProgramsUninstall Malwarebytes' Anti-MalwareRestart your computer very importantDownload and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very importantAfter the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from hereNote: You will need to reactivate the program using the license you were sent via email if using the Pro versionLaunch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.Windows Vista and Windows 7:Click on the Start button and select Control PanelClick on Programs and FeaturesUninstall Malwarebytes' Anti-MalwareRestart your computer very importantDownload and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very importantAfter the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from hereNote: You will need to reactivate the program using the license you were sent via email if using the Pro versionLaunch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it. Link to post Share on other sites More sharing options...
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