Choose the program you want to open this file

[100jma]

Evening All!

Downloaded Malwarebytes to remove the "XP security tool" trojan.

Having restarted the computer, nothing runs. I get the "Open with" box and am prompted :

"Choose the program you want to open this file"

Cant even do a system restore.

Please help!

[noknojon]

Hello 100jma ,Welcome to Malwarebytes.org

You do have a bad infection, so can you please follow these instructions so that we can assist you to remove your problem -

As we don't work on Malware removal or diagnostics in the general forums start with these steps and we will assist you -

Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post - Our experts can get a bit busy so please be patient -

As side note please use the ADD REPLY Tab at the bottom of the page when responding

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Thank You -

[100jma]

Many thanks for your offer of help noknojon .

I eventually found a post from someone with a similar problem. 3 steps down that fix was giving no joy, so I went into Safe Mode and rolled the system back to pre-infection.

It seems fine now.

Thanks again.

[noknojon]

@ 100jma -

If you are just using system restore then your computer will still have an infection -

Please use the details in the item I posted to clean your system properly -

Thank You -

[100jma]

Noknojon

I did carry out the full clean procedure with Malwarebytes before system restore, so can I now assume I am not infected?