CODE 732 FIX!!!!

[evilgenius]

After going through alot of posts and not finding anything i went to find the problem.

I have no idea if this fix has been posted yet so i am sorry if it has.

This code has come on at least 7 pcs i have tried to clean and this fix worked on everyone. Also fixes the issue of not being able to get on this website or any other site like it.

The problem is a trojan that changes your DNS settings. So everytime you try to update or visit the site they all get filtered.

if you goto your dns settings on your pc the are set to auto. The trojan changes the dns settings in the registry so i assume it just doesn't show in the properties of the network connection.

The fix is to change your dns settings to something like googles or opendns or any other free one.

instructions for google are here

http://code.google.com/speed/public-dns/

instructions for opendns are here

https://store.opendns.com/get/basic

siging up for opendns take a bit longer but i think they block alot of bad sites more than google.

anyway theres my fix so i hope it helps someone

[noknojon]

Error 732: Error updating the database or product. Check Internet connectivity.

As long as it is NOT due to current live Malware preventing the update then this method may help restore the ability to run updates

After each step please try to run the Update again in the MBAM program.

STEP 01

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

• Please download ERUNT from here
  
• ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  
• Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  
• Use the default install settings but say NO to the portion that asks you to add ERUNT to the Start-Up folder. You can enable this option later if you wish.
  
• Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  
• Choose a location for the backup.
  
• Note: the default location is C:\Windows\ERDNT which is acceptable.
  
• Make sure that at least the first two check boxes are selected.
  
• Click on OK
  
• Then click on YES to create the folder.
  

Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Once you've completed backing up your Registry, please perform the following fixes until fixed or all methods have been tried

• Open Internet Explorer
  
• Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser
  
• Click on Tools at the top and select Internet Options
  
• Note: If you do not see Tools, press the Alt key on your keyboard and it will show up
  
• Click on the Connections tab
  
• Click on the LAN settings button
  
• Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it
  
• Click on the OK button to close the Local Area Network (LAN) Settings window
  
• Click on the OK button to close the Internet Options window
  
• Use this diagram as a guide
  
• Try updating Malwarebytes' Anti-Malware again and if it does not work then please proceed to Step 02
  

STEP 02

Disable Internet Explorer Proxy Settings and Reset TCP/IP

It is very important that these steps be carried out exactly as shown otherwise the fix will not work.

If you have any questions please ask before moving on.

• Please start Notepad and using your mouse make sure you select and copy all the information below in the Code box into your new document.
  
• Then save the file as "fixme.bat" to your Desktop - The .bat extension is important
  
• In the drop down box for Save as type: make sure you select All Files (*.*) and keep the quotes on the name as well. Then close the new file.
  

  @ECHO OFF
  reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyServer /f
  reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyOverride /f
  reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable  /t REG_DWORD /d 0 /f
  reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f
  netsh int ip reset resetlog.txt

  
  

• On Windows XP you can double-click the file to run it.
  
• On Vista/Win7 you need to Right click the file and choose Run as administrator to run it. With User Account Control on it should ask permission to run it. Click Yes
  
• This will flash a black DOS box very quickly and go away, this is normal.
  
• Restart your computer now.
  
• Launch Internet Explorer and see if you can connect to the Internet.
  
• Launch MBAM and check for Updates
  

STEP 03

Ping the Content Delivery Network

For Windows XP:

Click on START - RUN and type in or Copy/Paste the following and verify that you get a response

CMD.EXE /K PING mbam-cdn.malwarebytes.org

For Windows Vista or Windows 7:

Click on START and in the search line type in CMD and you should see cmd.exe show on the menu. Right click over cmd.exe and select Run as administrator

Then in the DOS console window type in the following and press the Enter key and verify that you get a response

PING mbam-cdn.malwarebytes.org

If all the pings failed then please try running the following command

TRACERT mbam-cdn.malwarebytes.org

Then copy and paste back the results on your next reply.

STEP 04

Exclude Malwarebytes' Anti-Malware's Files and Folders From Other Active Security Programs:

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

The FAQ contains examples of setting file exclusions for some known AV products -

[evilgenius]

wow thats alot of unneeded work lol because if mine works first then malwarebytes removes the infection after :/

[RubbeR DuckY]

Error 732 should virtually disappear with the 1.45 release. Unless of course an anti-virus or firewall is blocking it.

[noknojon]

@ Marcin - Thanks for that -

@ evilgenius - The first step may fix 95% of problems - The rest are (as Marcin stated) due to infection or A/V blocking - Much of the rest is for checking so that we will know what sort of problem exists -

Thank You -