Install/Uninstall issues MWB Free 1.44 Win7 Pro

[daledoc1]

Hello:

I posted earlier to the "PC Help" board, which might have been the wrong spot, so I'm trying again here.

I am having trouble with both install and (now) uninstall on a new laptop running W7 Pro (32) -- the system details are below in my signature.

I'm not a computer engineer, but am reasonably savvy (in an old geezer, home-user, doctoral-education level kinda way ).

Problem 1: After what appeared to be a successful installation 2 days ago, including update to current defs file and a clean scan, I noticed that the desktop shortcut icon had changed to a "generic" icon when I booted the computer today (see attached sshot). Moreover, though I configured the program for a Windows start menu folder during installation, it wasn't there. Despite both these issues, I was able to open the main GUI by clicking the wonky-appearing shortcut, and was able to update to today's defs. I probably should have cut my losses at that point.... But I opted to uninstall, reboot, redownload and reinstall because of the weird icon and the missing folder.

Same problem even after reinstalling. So....

Problem 2: I found your forums, including a recent post about installation issues, with instructions on how to do a clean uninstall/reinstall (including running the cleaner!). When I followed all those instructions exactly, including all the required reboots, I A. got an error message when running the cleaner (see attached sshot) and B. couldn't remove the pesky shortcut icon from the desktop. IOW, even after uninstalling, rebooting, running the cleaner and rebooting, the shortcut was still there even though, as best as I could tell, the program HAD been uninstalled. At this point, I just did a system restore to a rollback point created before I installed MWB the first time. I *think* all the traces are gone (nothing in the registry, nothing detected by Revo Uninstaller), but it was a messy process.

So, after all the glowing reviews, I am at a loss and not very happy.

I was planning to purchase the full version for both my systems, but, needless to say, I can't consider that unless I determine what went wrong both with the installations and the uninstallations.

Is this a Windows 7 compatibility problem?

Something else?

Would sure appreciate any help!

TIA,

daledoc1

[marktreg]

Hi daledoc1,

Please configure your antivirus AND firewall to exclude/trust ALL of these files.

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

Then restart your computer.

Then temporarily disable your antivirus and firewall and perform an uninstall/clean/reinstall of Malwarebytes.

Note: Even though you have already excluded/trusted all the above files. Please continue to disable your antivirus and firewall before each one of the uninstall, clean and reinstall processes.

• Click on the Start Orb and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your antivirus and firewall and install the latest version of Malwarebytes' Anti-Malware from here
  
  • 
    

Note: If you get the SHGetValue error when running the MBAM clean tool. Please restart your computer, temporarily disable your antivirus and firewall and install the latest version of Malwarebytes' Anti-Malware from here

Please post back and tell us the results.

[daledoc1]

Hi daledoc1,

Please configure your antivirus AND firewall to exclude/trust ALL of these files.

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

Then restart your computer.

Then temporarily disable your antivirus and firewall and perform an uninstall/clean/reinstall of Malwarebytes.

• Click on the Start Orb and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your antivirus and firewall and install the latest version of Malwarebytes' Anti-Malware from here
  
  • 
    

Note: If you get the SHGetValue error when running the MBAM clean tool. Please restart your computer, temporarily disable your antivirus and firewall and install the latest version of Malwarebytes' Anti-Malware from here

Please post back and tell us the results.

[Jacktivity]

Hi daledoc1, and welcome to Malwarebytes.org

I notice in your signature that you use this as a work computer. Just so you know, MBAM is not free in any type of work environment. Free is for home use only.

Which leads me to ask are you the administrator on this PC? MBAM needs to be installed from an administrator account.

I'm confused when you say you configured this to start from a Windows Start Menu folder. I wonder just what exactly you did. When MBAM installs, it creates it's own sub-directory in C:\Program Files. MBAM only provides realtime protection on the paid version and doesn't start with Windows until it is registered and configured that way. The free version is an on-demand scanner only.

I'm not familiar with Webroot Security Essentials (haven't used Webroot for 4-5 years since I left my last company) but I suspect that it possibly falsely determined that mbam was a threat and removed it without notifying you. My last company also silently monitored our installed software with additional remote tools and removed anything they hadn't obtained licenses for. I would look along these lines or similar. The missing executable would explain the wonky desktop icon you got. You can look farther down the page of the FAQ to see how to make exclusions for MBAM in several security programs. We don't have one for Webroot, but you should be able to adapt your situation.

The reason you got the SHGetValue Failed error is because the clean program couldn't find the files/registry entries it was looking for to delete.

There is also a chance that some type of malware got on the laptop and deleted the file.

Assuming you are an admin on the machine, go ahead and re-install MBAM and run another scan.

[daledoc1]

Hi, marktreg:

Thanks for your prompt reply. (Sorry I hit "reply" a moment ago and posted back your own post! OOPS!)

Well, first I'll have to figure out how to set the firewall/AV exclusions in WISE (the firewall and AV are both part of the same ISS; the firewall integrates into Windows Firewall, I think, even though, strictly speaking, the Windows Firewall/Defender are"disabled").

(I assume it'll involve opening the firewall/AV configuration options and then manually copying/pasting those files you listed into some field under "allowed" programs, etc? I'm new to WISE and not particularly experienced with manually setting firewall exclusions. )

I had already tried the steps for the uninstall/reinstall, but I guess I needed to add the firewall/AV exclusions FIRST, then clean uninstall (w/all the reboots needed), then download and reinstall (with firewall/AV disabled), huh?

>>>Note: If you get the SHGetValue error when running the MBAM clean tool. Please restart your computer, temporarily disable your antivirus and firewall and install the latest version of Malwarebytes' Anti-Malware from here...

I think I am already *uninstalled*. But, if I understand correctly, if I get that error message again when running the cleaner tool, I should reboot, disable firewall/AV and THEN reinstall MBAM, right?

I assume this will solve the mysterious disappearance of the the desktop shortcut icon and start folder, as well as improve the stability and functionality of the MBAM?

Thanks!!!

daledoc1

WHO KNEW?!?!?!

Not sure I have the energy to tackle this again tonight, so it may be a day or so before I reply.

[marktreg]

daledoc1, if you do decide to try my instructions, please refer to my original post and not to my post that you quoted. This is because I have added some extra things to do in my original post.

EDIT: Please also make sure that you read Jacktivity's post above. He is from official Malwarebytes Corporate Support but I am just a forum helper.

[daledoc1]

Hi, Jacktivity:

Yes, I have administrator privileges on this machine. I work for a university. Believe it or not, they are in the 1800s when it comes to IT (it's a medical school, not a full university with undergrad or computer engineering dept). They never supported Win Vista and have yet to sign on for Win 7 (forget about Mac!). Seriously, unless you have WinXP on your computer (desktop or laptop), one is -- quite literally - on one's own, esp re: integrations of software in the Novell environment...

It's a REAL disaster. Even our own departmental in-house IT guy is unable to provide any help -- mine was the first Win7 machine in our entire department, and he knows less about it than I do. He's kinda out of date with all this, couldn't possibly keep track of everything for all 100+ machines and just doesn't offer much concrete help. So we really are on our own. Scary!

Anyway, I didn't know about the "free for home use only" thing -- I fully expected to pay for the full version once I had tried/tested the free version. (Really. I had to go out and buy my own ISS, since I would have had to wait weeks for a boxed version under a P.O. and they couldn't even tell me what to buy!)

I may have misspoken -- during installation, one is prompted about creating an MBAM folder in the Windows Start Menu (with an option to check the box or not). So, I was surprised to find that ABAM was not listed under "All Programs", or anywhere in the Windows Start Menu (as I had selected the option to create the folder). In retrospect, it seems all of the issues derived from the need to set all those exclusions.

No, I don't think WISE didn't remove MBAM. I did. Aside from the icon and missing folder issues, MBAM actually did work OK initially. I had disabled WISE during installation and confirmed that it was "allowed" by the firewall afterwards. That said, I didn't realize there were additional tweaks needed with the firewall/AV settings -- that was likely the problem. So, it might have been conflicting/blocking it at some level, but I don't think it uninstalled it, at least not completely. But I understand what you're saying.

As for the error message with the cleaner -- that makes sense. I had already uninstalled pretty completely before I ran the cleaner tool.

AFAIK, There is no malware on the machine. I am a scrupulous and very careful user, run scans often, and don't install questionable software. So, I don't think that was the issue.

I guess it boils down to the firewall/AV settings.

Well, I think I'll take a time out and perhaps try it again in a day or so.

It might be more work than it's worth.

Thanks for getting back to me so quickly!

daledoc1

Hi daledoc1, and welcome to Malwarebytes.org

I notice in your signature that you use this as a work computer. Just so you know, MBAM is not free in any type of work environment. Free is for home use only.

Which leads me to ask are you the administrator on this PC? MBAM needs to be installed from an administrator account.

I'm confused when you say you configured this to start from a Windows Start Menu folder. I wonder just what exactly you did. When MBAM installs, it creates it's own sub-directory in C:\Program Files. MBAM only provides realtime protection on the paid version and doesn't start with Windows until it is registered and configured that way. The free version is an on-demand scanner only.

I'm not familiar with Webroot Security Essentials (haven't used Webroot for 4-5 years since I left my last company) but I suspect that it possibly falsely determined that mbam was a threat and removed it without notifying you. My last company also silently monitored our installed software with additional remote tools and removed anything they hadn't obtained licenses for. I would look along these lines or similar. The missing executable would explain the wonky desktop icon you got. You can look farther down the page of the FAQ to see how to make exclusions for MBAM in several security programs. We don't have one for Webroot, but you should be able to adapt your situation.

The reason you got the SHGetValue Failed error is because the clean program couldn't find the files/registry entries it was looking for to delete.

There is also a chance that some type of malware got on the laptop and deleted the file.

Assuming you are an admin on the machine, go ahead and re-install MBAM and run another scan.

[Jacktivity]

daledoc1, if you do decide to try my instructions, please refer to my original post and not to my post that you quoted. This is because I have added some extra things to do in my original post.

EDIT: Please also make sure that you read Jacktivity's post above. He is from official Malwarebytes Corporate Support but I am just a forum helper.

@marktreg -

None of you are "just" forum helpers. We really appreciate all the effort and dedication of you guys and gals. It takes a lot of pressure off us so we can work on other things as well. I sign on at various times around the clock and some of you are always here to lend a helping hand no matter what time it is. Many of you don't appear to get much sleep. Thank You!

[marktreg]

Thanks Jacktivity. MBAM is a great product and that's the reason we all enjoy doing our bit to help out in the forums.

[Jacktivity]

@daledoc1

It sounds like you are back on track again - except for one thing!

It might be more work than it's worth.

Just take a look at some of the grief and misery many of the posters in the Malware Removal HijackThis Logs forum are going through. Almost all of them come here and find out about MBAM (and realtime protection) AFTER they are already infected. By then, many of them are in a panic and helpless. Malware also has a Murphy's law quality to it, by striking when you most need your PC to be working. It's immensely easier to keep malware off the box than it is to remove once it's taken hold. For me, it's worth every minute of installation and configuration to make sure that my security is working the way I want it to.

[noknojon]

@ daledoc1 -

Please look at this link below to our FAQ section - Below the main heading Items E,F,H and I will show you how to exclude the items refered to from your Antivirus or firewall -

http://www.malwarebytes.org/forums/index.p...ost&p=49525

Thank You -

[daledoc1]

Hi, noknojon:

Yes, I've read through all of that and I undestand the principles.

However, there is no section for WISE (Webroot), so I have to figure out how to set up the exclusions on my own.

I have only been using WISE for a few weeks, and there are instructions @ Webroot on how to allow entire programs and publishers, but not specific dll files.

I assume MBAM has to be installed first, so I can navigate to the specific files (in whatever folder they may be located), in order to select them for the exclusion? (IOW, I don't think I can just type or paste the relevant file path names into the firewall program allowance box?)

Moreover, even when I told WISE to "allow" MBAM after install, and clicked "allow" every time a dialogue box appeared about the program/parent, etc, apparently it was still conlicting with & blocking MBAM.

I had used Webroot AV/AM programs in the past on previous PCs, and they were a bit pesky about program conflicts, esp other AV/AM apps.

So, I'm not sure this will work, even with all the tweaks to the firewall.

I'm a little confused, as well by the instructions.

If I set all the program/file exclusions in the firewall/AV to allow MBAM, and then I uninstall MBAM in order to do the clean install, will these firewall/AV exclusions/allowances "stick"?

Anyway, I guess I'll try again later today.

It's been far more problematic than I expected.

Short of writing code, editing the registry or getting into involved command line instructions, I didn't think it would be this much of a chore to install.

While the GUI is quite user-friendly, I might need something a bit more user-friendly for the non-computer geek to install and configure.

Thanks,

daledoc1

@ daledoc1 -

Please look at this link below to our FAQ section - Below the main heading Items E,F,H and I will show you how to exclude the items refered to from your Antivirus or firewall -

http://www.malwarebytes.org/forums/index.p...ost&p=49525

Thank You -

[daledoc1]

Hi!

Agree with Jack -- y'all are not "JUST" forum helpers. IMHO, forum helpers are usually MORE helpful than formal tech support in many cases these days.

So, thanks!

daledoc1

EDIT: Please also make sure that you read Jacktivity's post above. He is from official Malwarebytes Corporate Support but I am just a forum helper.

[daledoc1]

Hi daledoc1,

Please configure your antivirus AND firewall to exclude/trust ALL of these files.

SO (AND THIS IS A REALLY STUPID QUESTION), I ASSUME MBAM MUST BE INSTALLED ON THE COMPUTER FIRST, SO THAT THESE WILL BE VALID FILE PATHS FOR ME TO SELECT AND TO ADD TO THE FIREWALL/AV EXCLUSIONS? (That's why MBAM has to be installed, then the firewall needs to be configured, then MBAM needs to be UNinstalled and reinstalled???)

OR CAN IS THERE SOME WAY I CAN JUST COPY/PASTE THESE DIRECTLY INTO THE FIREWALL CONFIGURATION BOX, EVEN THOUGH -- B/C MBAM IS NO LONGER INSTALLED - THEY ARE NOT CURRENTLY VALID FILES PATHS?

IOW, I understand how to allow PROGRAMS and PUBLISHERS (see attached sshot), but I'm not sure how to allow specific FILES.

Still puzzled....

daledoc1

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

Then restart your computer. <SNIP>

[marktreg]

Good point, daledoc1.

Unless your antivirus/firewall allows you to paste exclusion paths into a box (like NOD32 does, for instance) you will have to install Malwarebytes before you set the exclusions. Just make sure that your antivirus/firewall is disabled when you install Malwarebytes and then set the exclusions as soon as possible afterwards. If you could set the exclusions when your antivirus/firewall is still disabled, that would be the best possible scenario. But I am not that familiar with Webroot products so I'm not sure what you can or cannot do with them regarding exclusions and disabling etc.

[daledoc1]

Good point, daledoc1.

Unless your antivirus/firewall allows you to paste exclusion paths into a box (like NOD32 does, for instance)

I haven't found a definitive answer on this, yet, but I think not.

Webroot has good, N American-based tech support, but in my experience, calling them about issues/conflicts/tweaks re: OTHER security products is a non-starter with them. They basically "pass" on anything that has to do with another product and provide the usual "you can't have more than 1 security product on your machine" line.

I suspect that this ISS doesn't allow a sufficiently granular level of user control/configuration for me to do this.

you will have to install Malwarebytes before you set the exclusions. Just make sure that your antivirus/firewall is disabled when you install Malwarebytes and then set the exclusions as soon as possible afterwards. If you could set the exclusions when your antivirus/firewall is still disabled, that would be the best possible scenario. But I am not that familiar with Webroot products so I'm not sure what you can or cannot do with them regarding exclusions and disabling etc.

So, I'm NOT crazy then! <LOL>

I have a feeling this isn't going to work.

I may not have done all the needed steps exactly in the correct sequence the first time, but AFAIK, I did configure the WISE firewall/AV to "allow" MBAM, allow the publisher, etc.

So, IOW, I will actually need to:

1) Disable firewall/AV.

2) Download and install MBAM.

3) Quickly configure firewall/AV to allow the program, the publisher, the specific file paths (if possible and ideally with the firewall/AV still disabled) before it detects MBAM as a problem and tries to disable it.

4) UNinstall MBAM.

5) Run the MBAM cleaner tool.

6) Redownload and reinstall MBAM.

7) Verify the MBAM exclusions.

8) Re-enable the firewall/AV.

9) Cross fingers and toes???

(with all the necessary reboots at the appropriate times).

However, I think I am going to get stuck after step 4 -- if I set the firewall/AV to allow MBAM and then UNinstall it and reboot, I suspect all those exclusions/file paths that I configure in WISE will be wiped when I uninstall MBAM and run the cleaner.

So, I will be stuck in a vicious cycle...?

UGH!!!

Sometimes, I just hate computers!

daledoc1

[marktreg]

daledoc1, hopefully you will not have to any further than step 3 in your post above. But if you do decide to go all the way to step 9. Best of luck, my friend.

I'm certain you've got it pretty much figured out what you might have to do to try to resolve this problem. Basically just set as many application .exe/publisher exclusions as you can. And if it allows you to somehow exclude non .exe files as well, so much the better.

[daledoc1]

daledoc1, hopefully you will not have to any further than step 3 in your post above. But if you do decide to go all the way to step 9. Best of luck, my friend.

I'm certain you've got it pretty much figured out what you might have to do to try to resolve this problem. Basically just set as many application .exe/publisher exclusions as you can. And if it allows you to somehow exclude non .exe files as well, so much the better.

Hi, again:

Well, I *might* be in luck.

I just got off the phone with Larry at Webroot TS.

Not only did he not have a cow when I told him I was calling for help configuring WISE for another product, he said <get this> that he runs MBAM on his system that runs WISE.

So, he confirmed your suggested plan, WITH ONE SIGNIFICANT addition:

Larry said I should turn on the firewall training mode functions (except those related to emails) for a couple of days once I reenable the firewall after the MBAM install. (see attached)

He said that I *can* navigate to and select all the relevant MBAM file paths (at least the exe files) for adding to the firewall exclusions.

SO, I am about to set a Windows RP, backup my files, download MBAM, try again!

Wish me luck -- I'll be back later with results.

If you don't hear back, assume I committed seppuku, or something.

cheers,

daledoc1

[daledoc1]

Well, so far, so good.

I followed all the steps, as instructed.

The only glitch was that I couldn't find the non .exe files to manually allow them in the WISE FW. I think it might relate to "show hidden files and folders" or something?

# C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll

# C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll

# C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll

# C:\ProgramData\Malwarebytes' Anti-Malware\rules.ref

# C:\Windows\System32\drivers\mbam.sys

# C:\Windows\System32\drivers\mbamswissarmy.sys

I can't recall how to do it W7 (new to this OS).

I will try to figure it out while there's still time (before WISE detects MBAM as a nasty and tries to cripple it again).

Anyone know how? (Yes, I have admin privs on this machine and am logged on as admin.)

If someone could reply soon, that would minimize the chance that the original problems recur and help to ensure a happy, happy MBAM experience.

Thanks!

daledoc1

[Jacktivity]

Hi daledoc1,

My experience with the newer Comodo with all it's bells and whistles is that once it's in training mode, you probably won't have any further problems for the time being. I would expect the same of WISE. If something does come up in the future, you have a good idea of where to start looking though.

It's entirely possible that you don't need to worry about the .dll files anyway. Some security programs don't seem to be bothered by them, while others do. If you really want to try to exclude them anyway, what you could try doing is entering a *.* in the file name area of the selection dialogue. Sometimes that will change the default filter of the files you see from just executables to all files. That often works, but not always.

[daledoc1]

Well, so far, so good.

I followed all the steps, as instructed.

The only glitch was that I couldn't find the non .exe files to manually allow them in the WISE FW. I think it might relate to "show hidden files and folders" or something?

# C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll

# C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll

# C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll

# C:\ProgramData\Malwarebytes' Anti-Malware\rules.ref

# C:\Windows\System32\drivers\mbam.sys

# C:\Windows\System32\drivers\mbamswissarmy.sys

I can't recall how to do it W7 (new to this OS).

I will try to figure it out while there's still time (before WISE detects MBAM as a nasty and tries to cripple it again).

Anyone know how? (Yes, I have admin privs on this machine and am logged on as admin.)

If someone could reply soon, that would minimize the chance that the original problems recur and help to ensure a happy, happy MBAM experience.

Thanks!

daledoc1

UPDATE: I figured out how to turn on "view hidden files and folders", but it looks as though WISE will only let me exclude "executable" and "command" file types. IOW, when I try to add these other files (dll, ref, sys), they don't appear for me to select them. I know they are installed on the computer OK, b/c when I search for them in Windows Explorer, they are "there".

So, as of the moment, MBAM does appear to have installed properly. I've gotten no error messages yet, and I was able to open the GUI and update to today's defs without any annoying messages from WISE (which I have turned back on in training mode, as Webroot suggested). I am about to start a scan.

I guess I'll have to do without having manually allowed all the other MBAM files?

THANKS,

daledoc1

[marktreg]

Well, that's definitely a good indictment for Malwarebytes. A Webroot support worker who also runs Malwarebytes on his machine.

Here's how to show hidden files in Windows 7, in case it might be something to do with that.

http://www.bleepingcomputer.com/tutorials/tutorial151.html

I'm still not sure whether or not WISE FW will allow you to add non .exe files, though.

Best of luck, daledoc1.

EDIT: daledoc1, I just noticed your post above. I'm glad everything is working OK now.

[daledoc1]

Well, that's definitely a good indictment for Malwarebytes. A Webroot support worker who also runs Malwarebytes on his machine.

Yup.

Here's how to show hidden files in Windows 7, in case it might be something to do with that.

http://www.bleepingcomputer.com/tutorials/tutorial151.html

I'm still not sure whether or not WISE FW will allow you to add non .exe files, though.

*** Yup, been there, done that.

I'm back on "hold" with Webroot now to look into this. But, when I try to navigate to those non-exe files from the WISE GUI to "add" them, they aren't visible, even though I've turned on hidden files/folders (even the system ones). The only file type options in the drop-down menu are "executable" and "command".

So unless Webroot has another suggestion, I'm probably stuck with directly allowing only the exe files.

Well, I just ran a quick scan OK and it was clean. Seems to be working. But this is what happened last time -- worked for a while, then became wonky. The major diff this time is that I didn't get any popups from WISE about allowing MBAM. So, it seems smoother. Time will tell.

TTFN and thanks for your help!

daldoc1

Best of luck, daledoc1.

EDIT: daledoc1, I just noticed your post above. I'm glad everything is working OK now.

[marktreg]

No problem, daledoc1. I enjoy helping out where I can.

[daledoc1]

FYI, I "fell" for your clever little animated avatar, the first time I saw it.

daledoc1

No problem, daledoc1. I enjoy helping out where I can.