run-time error '0' run-time error '440'

[jarunge]

Everytime i try to install malwarebytes I am getting the following 2 errors near the end of the install run-time error '0' and then run-time error '440'

[AdvancedSetup]

Please review issue #15 here in the FAQ: http://www.malwarebytes.org/forums/index.php?showtopic=10138

If that does not correct it or you're not sure how to perform those steps please let us know.

[jarunge]

Did you mean issue #13 I tried that one and it did not help

[AdvancedSetup]

If you're seeing it as issue 13 then you probably have a cookie issue. Here is a screen shot of #15

This may help with correcting the issue numbers - if not let me know.

Download and install CCleaner

• CCleaner
  
• Double-click on the downloaded file "ccsetup227_slim.exe" and install the application.
  
• Keep the default installation folder "C:\Program Files\CCleaner"
  
• Click finish when done and close ALL PROGRAMS
  
• Start the CCleaner program.
  
• Click on Registry and Uncheck Registry Integrity so that it does not run (basically the very top, uncheck it)
  
• Click on Options - Advanced and Uncheck "Only delete files in Windows Temp folders older than 48 hours"
  
• Click back to Cleaner and under SYSTEM uncheck the Memory Dumps and Windows Log Files
  
• Click on Run Cleaner button on the bottom right side of the program.
  
• Click OK to any prompts
  

***************************************************************

If that does not help then temporarily disable your Anti-Virus and try the following.

Please try this on the computer that is having an issue.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from here. mbam-setup.exe

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected.

Then re-enable your Anti-Virus.

If you're still having issues then you might be infected and should follow the directions below.

Since we don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[marktreg]

EDIT: Removed my post. AdvancedSetup beat me to it above. He is very quick.

[jarunge]

Still have the same problem after trying all these steps

[jarunge]

Still have the same problem after trying all these steps

Any help would be nice

[prairie dog]

Please read and follow everything below:

Hello, and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[jarunge]

I am just looking to get your software installed

[AdvancedSetup]

The steps I provided you with in post #4 typically correct this issue for almost every user we've seen. When it does not work then we often find that other security software is blocking the installation or changes, or the system is infected with Malware.

Since we've already explored the normal solutions that fix it for most users then we need to start running some other tests and scans to see what's going on with your system and what might be blocking it.

You can post in the HJT forum or you can send an email to support@malwarebytes.org and someone will assist you in reviewing your system to get the program working.

Thank you.