Unable to register my lifetime licences

[CrushedTomato]

Hello,
My MWB has updated and I have tried to register my lifetime licences here, https://my.malwarebytes.com/overview but each time I enter any one of the three codes, it's states 'unable to add licence key.
Can you please advise?
Very many thanks.

[Malwarebytes]

***This is an automated reply***

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[Porthos]

5 minutes ago, CrushedTomato said:

Can you please advise?

Were they purchased directly from Malwarebytes? If not where?
 

[CrushedTomato]

Just now, Porthos said:

Were they purchased directly from Malwarebytes? If not where?
 

Yes directly.

[Porthos]

Just now, CrushedTomato said:

Yes directly.

Your account already exists under the email it was originally purchased with. Do you still have access to that email address?

[CrushedTomato]

Just now, Porthos said:

Your account already exists under the email it was originally purchased with. Do you still have access to that email address?

Thank you and yes I still have access, I had to enable 2FA to login here and try to find how to add them. Thank you for replying to me.

[Porthos]

2 minutes ago, CrushedTomato said:

I had to enable 2FA to login here and try to find how to add them.

The thing you should not have to add them. They should already be listed in your account. The one you gave when you bought them years ago.

[CrushedTomato]

2 minutes ago, Porthos said:

The thing you should not have to add them. They should already be listed in your account. The one you gave when you bought them years ago.

Yes, it's weird it only happened recently too.

[Porthos]

1 minute ago, CrushedTomato said:

Yes, it's weird it only happened recently too.

So you found them and everything is good now?

[CrushedTomato]

Just now, Porthos said:

So you found them and everything is good now?

No I can't add any of them to my account unfortunately.

[Porthos]

1 minute ago, CrushedTomato said:

No I can't add any of them to my account unfortunately.

You should not have to add anything. If you are using the same email you purchased them with then they are in your account. That is why you can't add them.

 

[CrushedTomato]

1 minute ago, Porthos said:

You should not have to add anything. If you are using the same email you purchased them with then they are in your account. That is why you can't add them.

 

But the problem is, it doesn't show as active. I can't activate them. None of them work.

[Porthos]

This is the account I am talking about. my.malwarebytes.com account.

[CrushedTomato]

2 minutes ago, Porthos said:

This is the account I am talking about. my.malwarebytes.com account.

Yes, when I enter any of the keys, I get this:
Unable to register License Key

[Porthos]

if you are using the correct email from years ago you should see this in your account.

[CrushedTomato]

1 minute ago, Porthos said:

if you are using the correct email from years ago you should see this in your account.

I'm using the correct email address and that doesn't show. You will see that my account, is 100% using the same email address that I nought them from. I can send you the codes privately or something if you need to check them?

[Porthos]

Again I will ask, Are you using the same email address as you used for the original purchase from the Malwarebytes website?

[CrushedTomato]

1 minute ago, Porthos said:

Again I will ask, Are you using the same email address as you used for the original purchase from the Malwarebytes website?

Yes,
Here is the reference from the sales:
reference: 25002148

[CrushedTomato]

Oh wait, no. I lost access to the original email address. Ending in ntlworld yes? They shut down and I lost it, I did migrate over to my email address (my current one) in a support ticket ages ago.

[Porthos]

Just now, CrushedTomato said:

Oh wait, no. I lost access to the original email address. Ending in ntlworld yes? They shut down and I lost it, I did migrate over to my email address (my current one) in a support ticket ages ago.

I figured as much.

Then you will have to contact support and create a ticket.

On the bottom of this support page

https://support.malwarebytes.com/hc/en-us/

Just type in "Create Ticket" it will ask you some questions and follow along and it will make the ticket

 

 

 

 

[CrushedTomato]

1 minute ago, Porthos said:

I figured as much.

Then you will have to contact support and create a ticket.

On the bottom of this support page

https://support.malwarebytes.com/hc/en-us/

Just type in "Create Ticket" it will ask you some questions and follow along and it will make the ticket

 

 

 

 

Yes my bad, it was from so long ago - I actually forgot about it.
Many thanks, I will open a ticket now.
Thank you!