Nuccii Posted July 31 ID:1651981 Share Posted July 31 Unable to access my account as if the site is closed Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 31 Root Admin ID:1651982 Share Posted July 31 There have been reports of issues. The team is reviewing. Please try again in a couple of hours and let us know Thank you 1 Link to post Share on other sites More sharing options...
Nuccii Posted July 31 Author ID:1651985 Share Posted July 31 Thanks, at least I know I am not alone. Trouble started when the program uninstalled itself. I reinstalled and can't get my registered file. Link to post Share on other sites More sharing options...
ASI Posted July 31 ID:1651986 Share Posted July 31 Same here. Can't view my licenses. One station just told me it's expired, which it isn't?!?! Link to post Share on other sites More sharing options...
catscomputer Posted July 31 ID:1651991 Share Posted July 31 (edited) Ah relief, not just me. At least I hope it's the same issue? I thought I'd caused an error with my account by refreshing the website when I was already signed in & viewing the subscriptions page. On refresh it loaded an error message saying "something went wrong with your session" with a reload button, which only results in the same error when reloaded. I've tried clearing cache & rebooting etc, different browsers, different computers & even a second internet line we have here >> same error. In addition - the UI of the new version of malwarebytes no longer shows my other devices (including after refreshing) on any of our ten devices we have attached to the email (we two separate licenses attached to the account). That field on the UI is blank. If it helps, I can log into malwarebytes.com OK, enter the verification code from the email (which it accepts), but the error is thrown when it tries to load the overview page & I can't go any further. I have tried accessing it via malwarebytes.com, & also by clicking on the link in the UI to manage my account. Is the above error "something went wrong with your session" after logging the same error as others are getting? Edited July 31 by catscomputer Link to post Share on other sites More sharing options...
ASI Posted July 31 ID:1651995 Share Posted July 31 Gotta be honest, I don't feel relief. I have a customer who lost their security software functionality with no way to re-enable it. That's a serious concern and not something acceptable from a security vendor. It appears their Threatdown product access is still up at least. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 31 Root Admin ID:1652013 Share Posted July 31 The Malwarebytes Account site is up and running. Please try again now. https://my.malwarebytes.com/login If still having an issue, please try restarting your browser Thank you 1 Link to post Share on other sites More sharing options...
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