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RTP detection popping up repeatedly

Cezary
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Cezary

Cezary

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Hello I have a problem for several days now I have been popping up RTP Detection notifications all the time the problem is that I have already had my computer hacked once and now that it has started popping up I am afraid that something is wrong again I will also add that antivirus does not detect any viruses please help

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1PW

1PW

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Hello @Cezary and :welcome::

Please note: Many of those who can assist you may not be able to understand or converse in Polish. We sincerely apologize for that.

Thank you for the attachments you have already posted. However, please carefully follow the procedures below in the order given for the best data. Please do not forget Malwarebytes AdwCleaner in its proper order.

Although I will not be your malware removal helper, please carefully follow the steps in the order given:

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process.

Then, follow each step in the order provided. Unless otherwise asked, please attach all log files.

Please make the following system changes:  Please pay close attention to the instructions in all the following links.

  1. If you have not done so already, Enable System Protection and create a NEW System Restore Point.
  2. Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads. Make sure to turn it back on once the scans are completed.
  3. Temporarily disable the overly sensative Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed.
  4. Disable-Fast-Startup. <<<<< Important.
  5. Show-Hidden-Folders-Files-Extensions.

Please run the following scans:  Please pay close attention to the instructions in all the following links.

  1. Click the following link and run a Scan with Malwarebytes AdwCleaner with the requested options selected.
  2. Click the following link and run a default Scan with Malwarebytes 5 for Windows®.
       Restart the computer.
  3. Click the following link, and then rename FRST.exe or FRST64.exe to FRSTEnglish.exe and run a Scan with Farbar Recovery Scan Tool.

Example image of where to click to attach files when posting your reply:

image.thumb.png.e208c182ff570799c53bcf57

The sooner you attach/send the log files, the sooner one of the Experts will weigh-in on your topic. Thank you.

Edited by 1PW
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JSntgRvr

JSntgRvr

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Welcome smile.png
 
I'll be helping you with your computer.
 
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
 
Please take note of the guidelines for this fix:

  • Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
  • First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
  • Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
  • Please read ALL instructions carefully and perform the steps fully and in the order they are written.
  • If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
  • Continue to read and follow my instructions until I tell you that your machine is clean.
  • If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
  • Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. smile.png

Let's begin... 

This Fix will empty the following folders:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns, please ask before running this fix.

The system will be rebooted after the fix has run.

FRST64 was saves as C:\Users\KOMPUTER\Desktop\FRSTEnglish.exe

  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64 is saved. FRSTEnglish.exe
  • Start FRST (FRST64) with Administrator privileges
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

 

You will need to send them an email to obtain a link to download the scanner, please do so

  • The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
  • Close all open applications and locate the downloaded file and double-click to run it
  • The program will take a moment to launch and bring up the License and Update screen
  • Place a check mark to agree to the terms and then click on the Continue button
  • Click the underlined link Select objects for scanning
  • On the top left click the Scanning objects that should automatically check all objects
  • Click the small wrench and make sure there is a check on Automatically apply actions to threats
  • Then click the large button on bottom right Start scanning
  • Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
  • The log is saved in the folder named Doctor Web in the top of your user profile folders
  • Please attach that log on your next reply
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JSntgRvr

JSntgRvr

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You should not save documents in temporary folders. These will be always targeted as it is a place where malware will hide. Move any valid files from your temp folder to a new folder under your documents, then proceed.

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JSntgRvr

JSntgRvr

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Please run the following
 
Please download and run the following Kaspersky Virus Removal Tool 2020 and save it to your Desktop.
(Kaspersky Virus Removal Tool version 20.0.10.0 was released on November 9, 2021)
Download: Kaspersky Virus Removal Tool
https://devbuilds.s.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe
How to run a scan with Kaspersky Virus Removal Tool 2020
https://support.kaspersky.com/15674
How to run Kaspersky Virus Removal Tool 2020 in the advanced mode
https://support.kaspersky.com/15680
How to restore a file removed during Kaspersky Virus Removal Tool 2020 scan
https://support.kaspersky.com/15681
 
Select the  image.png.d8a92efbbe8519698b9988e9b50cabda.png  Windows Key and R Key together, the "Run" box should open.
 
J20WNqX.jpg.66d63346798b8dc045fc2f5bcd115906.jpg
 
Drag and Drop KVRT.exe into the Run Box.
 
EOPgDgR.jpg.d5b242479888ecb281534148131e6caa.jpg
 
C:\Users\{your user name}\DESKTOP\KVRT.exe will now show in the run box.
 
image.png.fd982d043eda7c751c33948fc25bfdc1.png
 
add -dontencrypt   Note the space between KVRT.exe and -dontencrypt
 
C:\Users\{your user name}\DESKTOP\KVRT.exe -dontencrypt should now show in the Run box.
 
image.png.a97114addba1d65d6fcc45dcb838eb1b.png
 
 
That addendum to the run command is very important, when the scan does eventually complete the resultant report is normally encrypted, with the extra command it is saved as a readable file.
 
Reports are saved here C:\KVRT2020_Data\Reports and look similar to this report_20210123_113021.klr
Right-click direct onto that report, select > open with > Notepad. Save that file and attach it to your reply.
 
To start the scan select OK in the "Run" box.
 
A EULA window will open, tick all confirmation boxes then select "Accept"
 
image.png.cb5db7e0a20fe9f93c91fcfeba50611a.png
 
In the new window select "Change Parameters"
 
image.png.70e402cf07e70d4376d5f941fdd92b05.png
 
In the new window ensure all selection boxes are ticked, then select "OK" The scan should now start...
 
u7sZMKW.jpg.d25f0fae7466bb26f471ae71a8570e04.jpg
 
When complete if entries are found there will be options, if "Cure" is offered leave as is. For any other options change to "Delete" then select "Continue"
 
9AyeJlX.jpg.3344e68a95866181286d29fc33371d01.jpg
 
When complete, or if nothing was found select "Close"
 
image.png.c6c0a3fcd9aa24473e07162b62025e86.png
 
Attach the report information as previously instructed...

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Cezary

Cezary

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I am looking for help but so far you are referring me to paid sites or those that leak dataKaspersky is hopeless at anything why should I install something that has caused me problems

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Cezary

Cezary

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As I wrote earlier I don't want to run into a PC reformat but so far you are sending me to sites that I have to spend money to follow your instructions not why I pay for malwarebyte antivirus to pay for another one I am looking for help but so far you are referring me to paid sites or those that leak dataKaspersky is hopeless at anything why should I install something that has caused me problems

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JSntgRvr

JSntgRvr

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There were no detection of malware. 

I have removed the command to clean your temp folder, C:\Users\<username>\AppData\Local\Temp.

This Fix will empty the following folders, however:

  • Windows Temp
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns, please ask before running this fix.

The system will be rebooted after the fix has run.

FRST64 was saves as C:\Users\KOMPUTER\Desktop\FRSTEnglish.exe

  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64 is saved. FRSTEnglish.exe
  • Start FRST (FRST64) with Administrator privileges
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

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