Can't download malwarebytes " something went wrong" website error message

[thomasonline]

Hi,

I tried to download malwarebyte for windows.

it worked from that page : https://www.malwarebytes.com/mwb-download

it didnt from this page : https://fr.malwarebytes.com/mwb-download/

it didn't from 2 PC's, one one win10 and one on win 11.

so "comment and suggestion" : maybe check if the code is fine on the website.

Regards,

Thomas

[Porthos]

I was able to download from both. Is it not downloading or is it not installing?

[thomasonline]

I click here :https://fr.malwarebytes.com/mwb-download/



It goes briefly to here : https://fr.malwarebytes.com/mwb-download/thankyou/ like 1/4 seconds

then it goes here : https://www.malwarebytes.com/api/downloads/mb-windows?filename=MBSetup.exe and the webpage only displays 

I have done it with 2 differents PC with chrome and firefox.

[shivakanou]

Same here!

[ashi]

heres the fix: copy this link: https://www.malwarebytes.com/api/downloads/mb-windows?filename=MBSetup.exe 

 

go on google and search wayback machine and enter the link. It should let you download.

[somerandomguy2000]

Same goes for me, i accidently stopped the cleaning session (witch i shouldn't have done in the first place but it's already too late) on malwarebytes support and now i can't reinstall it. One browser puts a 20 byte file witch dosen't work and others keep putting the same "Something went wrong" message.

[Porthos]

Can you please try this:

1. Download the offline installer from: https://downloads.malwarebytes.com/file/mb5_offline

2. Run the installer

3. Restart the Computer.

  Can you please let me know if that worked?

[somerandomguy2000]

15 minutes ago, Porthos said:

Can you please try this:

1. Download the offline installer from: https://downloads.malwarebytes.com/file/mb5_offline

2. Run the installer

3. Restart the Computer.

  Can you please let me know if that worked?

Yes, it did. I only did the repair because malwarebytes crashed all of the sudden. Also for some reasons now microsoft defender keeps saying getting protection info. Is this a glitch, because i turned off the option for malwarebytes to register in microsoft defender.

[somerandomguy2000]

1 minute ago, somerandomguy2000 said:

Yes, it did. I only did the repair because malwarebytes crashed all of the sudden. Also for some reasons now microsoft defender keeps saying getting protection info. Is this a glitch, because i turned off the option for malwarebytes to register in microsoft defender.

Never mind for microsfot defender it now loaded, i just had to wait. That's what happens when you're not patient i guess.

[Porthos]

1 minute ago, somerandomguy2000 said:

That's what happens when you're not patient i guess.

Or not restarting the system after the change.

[somerandomguy2000]

22 minutes ago, Porthos said:

Or not restarting the system after the change.

Weird because i did restart my computer after installing malwarebytes and after turning that option off.

[crumble]

Same error here since last Friday, Win11 23h2 64 bit machine, never installed mbam on this system before. Checked with firefox, firefox-portable (clean and fresh download), edge, rebooted router, changed to mobile-network, checked via private-tab. Everytime the same error.

On other devices it does work. Downloading anonymously via startpage.com does also the job. Installation works perfectly.

Why is there no real downloadlink directly. Why do i have to scroll through tons of text and forum-messages for getting the offline link....?! The ki-chatbot is no solution, gives no usable answer, the recommedation for sending a support request is no solution - again its a first time download before bying for something

 

[crumble]

in addition to my last post minutes befor:

the US-site (en) does work on all devices, other languages (de, fr, ...) don't

--> mbam-server error...?!

[Porthos]

There appears to be a CDN issue in and around European countries.

 

[crumble]

Hopefully some of the mbam-site-admin-gurus reads it.

We really had to rack our brains over it!

[Porthos]

1 minute ago, crumble said:

Hopefully some of the mbam-site-admin-gurus reads it.

We really had to rack our brains over it!

Well aware and working on it.